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FAQSome things we can answer right away.

  • Ordering
Ordering
Just simply add the item(s) into your shopping bag and click checkout or click View shopping bag. The website will walk you through the steps to complete the order.
If you have an account, you can check the status of your order by signing in and looking under your account history.
The confirmation page will appear after payment is submitted. A confirmation email will also be sent to your email address with the order information shortly after. An error message might appear. In this case, please contact Customer Service for further assistance at 1-866-544-1557.
During certain promotional periods, you will be able to enter in the promotional code in “View shopping bag.” Promotional codes are seasonal and only apply if entered during checkout. We do not offer any adjustments.
Unfortunately, we do not offer price adjustments on previous purchases. Once an order has been placed, you accepted the listed price.
Unfortunately, we are unable to make changes, including cancellations, to orders after they have been submitted. We are not responsible for typos made during the checkout process. Please double check all your information before submitting your order.
If an item(s) is out of stock, you will not be charged for these item(s) when your final order is shipped.
Unfortunately, you cannot purchase or redeem gift cards online at this time. Gift cards purchased in stores can only be used in stores. If you have any further questions, please contact out Consumer Care Team.
Sorry, the other countries site cannot ship to US customers. Unfortunately, if an item(s) is not showing as available to purchase then that item(s) is either not available in the US or already out of stock.
Payment
We accept Mastercard, Visa, American Express, Discover, PayPal, Apple Pay, and Klarna.
We accept:
  •  
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If you purchased with a prepaid American Express, Visa, or Mastercard gift card, please keep the gift card until you are satisfied with your transaction even if you have used the total value. In case of any order adjustment or cancellation, a credit will be issued to the original gift card.
Here’s how it works:

Shop today and split purchases into 4 equal interest-free installments with Klarna. Zero interest and no fees when you pay on time. Simply enter your card details and automatic payments are taken every 2 weeks.

Step 1
Add products to your cart and select
  •  
  • when you check out

    Step 2
    Enter your debit or credit card information and you’ll know instantly if you’re approved

    Step 3
    Klarna will send you an email confirmation and reminders when it’s time to pay. Your purchase will be split into 4 equal payments. The first is due when your order is shipped.

    Step 4
    You can complete your future Klarna purchases with just one click

    Visit Klarna’s FAQ page to find out more about using Klarna.
    *See full terms of pay later in 4 interest-free installments. CA residents: Loans made or arranged pursuant to a California Finance Lenders Law license.
    If your payment is having any issues, please contact your credit card company or our Customer Service team for further assistance.
    Please check all your information again. (Name, card number, expiration date, CVC code, billing address)
    If your payment method is authorized, your order will begin processing. Your payment method will only be charged when your order has been shipped from our warehouse. You will receive an email confirmation with your order details and tracking information for your package.
    Product
    You can check out our size guide here
    Our webstore is updated constantly by adding new styles of our latest collection. If you are looking for an article of last season, we recommend contacting one of our stores to check if the item(s) you are looking for is still available. Our stores are listed in our Store Finder.. Also, please browse our Off Season site for availablity for those item(s).
    Shipping
    Processing and shipping time takes 2-7 business days. We aim to ship out our orders between 24-48 hours.
    We currently offer free ground shipping on all orders over $100.
     

    Shipping Method

    Rate

    Estimated Delivery

    Ground

    (orders over $100)

    Free

    2-7 business days after order is processed

    Ground

    (orders under $100)

    $7.95

    2-7 business days after order is processed

    2nd day

    $20.00

    2 business days if order is placed before 2pm EST

     

    *Saturday, Sunday, and holidays are not considered business days for order processing. For example, 2nd day delivery orders placed on Friday will not be shipped until Monday. 2nd day delivery is not available for orders containing fragrances.

     

    On occasion, such as large sales events, there may be a slight delay in processing your order. We make every effort to process your order as quickly as we can.

    Your order will not require signature required.
    Yes, the products are shipped from California.
    We ship to the 48 contiguous United States. Unfortunately, we do not ship to Puerto Rico at this time.

    For safety and security reasons, we do not deliver to APO, FPO or PO box addresses. Please use an alternative address.
    Return
    If for any reason, you are not satisfied with your online purchase, please submit your online request form by following the instructions on this link: https://www.scotch-soda.com/us/en/return-request

    Returns

    If you are not satisfied with your online purchase, you may return unused articles with their original tags attached within 30 days of receipt. Please note that our perfumes can't be returned. For hygienic reasons, final sale on all earrings, underwear, swimwear and face masks. Final sale items will be indicated on each applicable item and cannot be returned or exchanged at any time. We reserve the right to refuse return of any merchandise that does not meet our return requirements.

    For gifts purchased between November 1, 2021 through December 15, 2021, that are unused and with their original tags attached, can be returned for a refund until January 15, 2022. Refunds for all transactions will be issued to the original form of payment. We are unable to exchange gifts. For gifts purchased outside of the time frame, our standard 30 day return policy applies.

    Online orders cannot be returned to stores. Store purchases can only be returned at one of our retail stores.

    How to submit your return:
    - Select “Request a return here” in your shipping confirmation email or click on this return link here
    - If you have an account with us, log into your account on our website and select “Order History”, then select “Request Return” in the Order History page

    Next, follow these steps:
    - Please select the product(s) you want to return and provide the reason of your return.

    Return option 1: Download and print return label
    - Once you submit your return form, you will be able to download your return label from our site or from the return confirmation email you receive from us. The return label is pre-paid and pre-addressed.  No additional postage is required. A return shipping fee of $7.95 will be deducted from your refund amount for using the return label provided.
    - Please stick the return label provided in your shipped box on top of the shipping label and bring your package to the nearest FedEx location. Please make sure you keep the shipping receipt as proof.

    Return option 2: Send it yourself
    We highly recommend for our customers to use the pre-paid return label.  However, if you do not wish to use the return label provided, you can send the item back to the following address. We recommend that all returns be sent with a traceable carrier such as USPS, UPS or FedEx. Keep the return tracking number from the package you are returning to ensure that the package is returned to our warehouse. Please note, Scotch & Soda is not responsible for packages sent with a return label not provided by us and you will be returning the package at your own expense. 

    SCOTCH & SODA
    Attn: Webstore
    16012 Arthur Street
    Cerritos, CA 90703

    Once we receive your returned items, all goods will be inspected. Articles must be returned undamaged and the original labels must be attached. Any item in unsuitable condition will be rejected. We will refund the returned goods within 20 days to the account you paid with.

    For security reasons, we do not allow hand delivery of returns to our warehouse. Please note, we don’t accept returns of Scotch & Soda items purchased from third-party retailers. Please directly contact the third-party retailer where you made your purchase for information on their return policy.

    Unfortunately we aren’t able to exchange your return. Once we receive your return in good condition, we will refund the returned articles within 14 working days. If the article you are looking for is still available, you can make a new order in our webstore.
    If you have received a defective or faulty item from an online purchase, please contact Customer Service at consumercare@scotch-soda.com with a photo of the defective item within 3 months of the purchase date.

    If you purchased an article more than 3 months ago and it is now damaged, unfortunately we are unable to offer you a compensation. If this was a production fault, the damage would have appeared within the 3 months. We would kindly like to remind you that the way the article is worn and washed has a big influence on the fabric.
    As soon as we receive your return in our warehouse, we will notify you by e-mail. Please note that it takes a while to process your return. A refund will follow within 14 working days.
    A refund is made within 14 days of receiving your return order. The amount can only be refunded back to the original form of payment. Please note, due to the volume of orders and returns during the holidays, your refund can take up to 20 days.
    If you have any issues or complaints about an article bought in a Scotch & Soda store, we recommend contacting one of our Scotch & Soda stores about this matter. They will be able to assist you. All our stores are listed in the Store Finder.
    Issues
    If something is wrong with your order, please send us an email with all the details regarding this issue. You can also call us at 1-866-544-1557.
    Feel free to let us know by sending us and email so our company can follow up on the issue.
    Contact Us
    Feel free to contact us if you have any questions or concerns. We are always happy to help.

    By Phone:
    1-866-544-1557
    Available Monday-Friday 9:00AM to 5:00PM EST (excluding Federal holidays)

    By Email:
    For online orders: Contact form or consumercare@scotch-soda.com
    For all other Inquiries: info.us@scotch-soda.com
    Careers
    Looking for open positions at Scotch and Soda? Check out our careers page!
    • Women
    Category:
    Tops
    • Tops
    • Bottoms
    • Bikini
    • Shoes

    Tops

    How to measure?
    Size EU UK US Size 1.
    Chest
    2.
    Waist
    3.
    Hip
    XS 34 6 4 EU 34
    UK 6
    US 4
    80 cm31" 64 cm25" 88 cm35"
    S 36 8 6 EU 36
    UK 8
    US 6
    85 cm33" 69 cm27" 93 cm37"
    M 38 10 8 EU 38
    UK 10
    US 8
    90 cm35" 74 cm29" 98 cm39"
    L 40 12 10 EU 40
    UK 12
    US 10
    95 cm37" 79 cm31" 103 cm41"
    XL 42 14 12 EU 42
    UK 14
    US 12
    100 cm39" 84 cm33" 108 cm43"

    Bottoms

    How to measure?
    Size EU UK US Size 2.
    Waist
    3.
    Hip
    24 / XS 34 6 4 EU 34
    UK 6
    US 4
    61.5 cm24" 85.5 cm34"
    25 / XS 34 6 4 EU 34
    UK 6
    US 4
    64 cm25" 88 cm34"
    26 / S 36 8 6 EU 34
    UK 8
    US 6
    66.5 cm26" 90.5 cm35"
    27 / S 36 8 6 EU 34
    UK 8
    US 6
    69 cm27" 93 cm36"
    28 / M 38 10 8 EU 34
    UK 10
    US 8
    71.5 cm28" 95.5 cm37"
    29 / M 38 10 8 EU 34
    UK 10
    US 8
    74 cm29" 98 cm38"
    30 / L 40 12 10 EU 34
    UK 12
    US 10
    76.5 cm30" 100.5 cm39"
    31 / L 40 12 10 EU 34
    UK 12
    US 10
    79 cm31" 103 cm40"
    32 / XL 42 14 12 EU 34
    UK 14
    US 12
    81.5 cm32" 105.5 cm41"
    XL 42 14 12 EU 34
    UK 14
    US 12
    84 cm32" 108 cm41"
     

    Inseam

    Length 4.
    Inseam
    30 76 cm30"
    32 81 cm32"
    34 86 cm34"

    Bikini

    Size 1.
    Chest
    2.
    Hip
    XS 80 cm31" 88 cm35"
    S 85 cm33" 93 cm37"
    M 90 cm35" 98 cm39"
    L 95 cm37" 103 cm41"
    XL 100 cm39" 108 cm43"

    Shoes

    How to measure?
    Size EU UK US Size Foot Length
    36 36 3,5 4,5 EU 36
    UK 3,5
    US 4,5
    23,5 cm9,3"
    37 37 4 5 EU 37
    UK 4
    US 5
    24,0 cm9,4"
    38 38 5 6 EU 38
    UK 5
    US 6
    24,5 cm9,6"
    39 39 6 7 EU 34
    UK 6
    US 7
    25,0 cm9,8"
    40 40 6,5 7,5 EU 34
    UK 6,5
    US 7,5
    25,5 cm10,0"
    41 41 7 8,5 EU 34
    UK 7
    US 8,5
    26,0 cm10,2"
    42 42 7,5 9 EU 34
    UK 7,5
    US 9
    26,5 cm10,4"

    How to measure?

    1. Chest
    Measure around chest at the fullest part. Keep your arms down.

    2. Waist
    Measure around natural waistline, the narrowest part above the belly button

    3. Hip
    Measure around the hip at the widest part

    4. Inseam
    Measure from top of inside leg at crotch to ankle bone

    Category:
    Tops
    • Tops
    • Bottoms
    • Shorts
    • Shoes

    Tops

    How to measure?
    Size EU UK US Size 1.
    Chest
    2.
    Waist
    3.
    Hip
    S 46 S S EU 46
    UK S
    US S
    92 cm36" 78 cm30,5" 92 cm36"
    M 48 M M EU 48
    UK M
    US M
    98 cm38,5" 84 cm33" 98 cm38,5"
    L 50 L L EU 50
    UK L
    US L
    104 cm41" 90 cm35,5" 104 cm41"
    XL 52 XL XL EU 52
    UK XL
    US XL
    110 cm43" 96 cm38" 110 cm43"
    XXL 54 XXL XXL EU 54
    UK XXL
    US XXL
    116 cm45,5" 102 cm40" 116 cm45,5"

    Bottoms

    How to measure?
    Size EU UK US Size 2.
    Waist
    3.
    Hip
    28 / S 46 36 36 EU 46
    UK 36
    US 36
    77,5 cm30,5" 91,5 cm36"
    29 / S 46 36 36 EU 46
    UK 36
    US 36
    80 cm31,5" 94 cm37"
    30 / M 48 38 38 EU 46
    UK 38
    US 38
    82,5 cm32,5" 96,5 cm38"
    31 / M 48 38 38 EU 48
    UK 38
    US 38
    85 cm33,5" 99 cm39"
    32 / L 50 40 40 EU 50
    UK 40
    US 40
    87,5 cm34,5" 101,5 cm40"
    33 / L 50 40 40 EU 50
    UK 40
    US 40
    90 cm35,5" 104 cm41"
    34 / XL 52 42 42 EU 52
    UK 42
    US 42
    92,5 cm36,5" 106,5 cm42"
    36 / XL 52 42 42 EU 52
    UK 42
    US 42
    97,5 cm38,5" 111,5 cm44"
    38 / XXL 54 44 44 EU 54
    UK 44
    US 44
    102,5 cm40,5" 116,5 cm46"
     

    Inseam

    Length 4.
    Inseam
    30 77 cm30"
    32 82 cm32"
    34 87 cm34"
    36 92 cm36"

    Shorts

    Size 2.
    Waist
    3.
    Hip
    S 75 cm30" 91 cm36"
    M 80 cm32" 96 cm38"
    L 84 cm33" 102 cm40"
    XL 89 cm35" 107 cm42"
    XXL 97 cm38" 115 cm45"

    Shoes

    How to measure?
    Size EU UK US Size Foot Length
    40 40 6,5 7 EU 40
    UK 6,5
    US 7
    26,0 cm10,2"
    41 41 7 8 EU 41
    UK 7
    US 8
    26,5 cm10,4"
    42 42 8 8.5 EU 42
    UK 8
    US 8.5
    27,0 cm10,6"
    43 43 9 9.5 EU 43
    UK 9
    US 9.5
    27,5 cm10,8"
    44 44 10 10 EU 44
    UK 10
    US 10
    28,0 cm11,0"
    45 45 10,5 11 EU 45
    UK 10,5
    US 11
    28,5 cm11,2"
    46 46 11 11,5 EU 46
    UK 11
    US 11,5
    29,0 cm11,4"

    How to measure?

    1. Chest
    Measure around chest at the fullest part. Keep your arms down.

    2. Waist
    Measure around natural waistline, the narrowest part above the belly button

    3. Hip
    Measure around the hip at the widest part

    4. Inseam
    Measure from top of inside leg at crotch to ankle bone

    Category:
    Tops
    • Tops
    • Bottoms

    Tops

    How to measure?
    Size EU UK US Size Body length 1.
    Chest
    2.
    Waist
    3.
    Hip
    4 104 3 - 4 4T EU 98 - 104
    UK 3 - 4
    US 4T
    104 cm41" 56 cm22" 54 cm21" 60 cm24"
    6 116 5 - 6 5 EU 116
    UK 5 - 6
    US 5
    116 cm46" 60 cm24" 56 cm22" 64 cm25"
    8 128 7 - 8 7 EU 128
    UK 7 - 8
    US 7
    128 cm50" 65 cm26" 58 cm23" 70 cm28"
    10 140 9 - 10 9 EU 140
    UK 9 - 10
    US 10
    140 cm55" 71 cm28" 65 cm24" 77 cm30"
    12 152 11 - 12 12T EU 152
    UK 11 - 12
    US 12T
    152 cm60" 78 cm31" 66 cm26" 84 cm33"
    14 164 13 - 14 14T EU 164
    UK 13 - 14
    US 14T
    164 cm65" 83 cm33" 68 cm27" 88 cm35"
    16 176 15 - 16 16T EU 176
    UK 15 - 16
    US 16T
    176 cm69" - 70" 87 cm34" 69 cm27" 92 cm36"

    Bottoms

    How to measure?
    Size EU UK US Size Body length 2.
    Waist
    3.
    Hip
    4.
    Inside leg
    4 104 3 - 4 4T EU 104
    UK 3 - 4
    US 4T
    104 cm41" 54 cm21" 60 cm24" 45 cm18"
    5 110 4 - 5 5T/4 EU 110
    UK 4 - 5
    US 5T/4
    110 cm43,5" 54 cm21" 60 cm24" 48 cm19"
    6 116 5 - 6 5 EU 116
    UK 5 - 6
    US 5
    116 cm46" 56 cm22" 64 cm25" 52 cm20"
    7 122 6 - 7 6 EU 122
    UK 6 - 7
    US 6
    122 cm48" 56 cm22" 64 cm25" 56 cm22"
    8 128 7 - 8 7 EU 128
    UK 7 - 8
    US 7
    128 cm50" 58 cm23" 70 cm28" 60 cm24"
    9 134 8 - 9 8 EU 134
    UK 8 - 9
    US 8
    134 cm53" 58 cm23" 70 cm28" 63 cm25"
    10 140 9 - 10 10 EU 140
    UK 9 - 10
    US 10
    140 cm55" 62 cm24" 77 cm30" 66 cm26"
    11 146 10 - 11 12 EU 146
    UK 10 - 11
    US 12
    146 cm57,5" 62 cm24,5" 77 cm30,5" 69 cm27"
    12 152 11 - 12 12T EU 152
    UK 11 - 12
    US 12T
    152 cm60" 66 cm26" 84 cm33" 72 cm28"
    13 158 12 - 13 13T EU 158
    UK 12 - 13
    US 13T
    158 cm62" 66 cm26" 84 cm33" 75 cm29,5"
    14 164 13 - 14 14T EU 164
    UK 13 - 14
    US 14T
    164 cm65" 68 cm27" 88 cm35" 78 cm31"
    15 170 14 - 15 15T EU 170
    UK 14 - 15
    US 15T
    170 cm67" 68 cm27" 88 cm34,5" 79 cm31"
    16 176 15 - 16 16T EU 176
    UK 15 - 16
    US 16T
    176 cm69" - 70" 69 cm27" 92 cm36" 79 cm31"

    How to measure?

    1. Chest
    Measure around chest at the fullest part. Keep your arms down.

    2. Waist
    Measure around natural waistline, the narrowest part above the belly button

    3. Hip
    Measure around the hip at the widest part

    4. Inseam
    Measure from top of inside leg at crotch to ankle bone

    5. Body lengh
    Measure from the top of the head down to the floor

    Category:
    Tops
    • Tops
    • Bottoms

    Tops

    How to measure?
    Size EU UK US Size Body length 1.
    Chest
    2.
    Waist
    3.
    Hip
    4 104 3 - 4 4T EU 104
    UK 3 - 4
    US 4T
    104 cm41" 56 cm22" 54 cm21,5" 60 cm23,5"
    6 116 5 - 6 5 EU 116
    UK 5 - 6
    US 5
    116 cm46" 60 cm23,5" 56 cm22" 64 cm25"
    8 128 7 - 8 7X EU 128
    UK 7 - 8
    US 7X
    128 cm50,5" 65 cm25,5" 59 cm23" 69 cm27"
    10 140 9 - 10 10 EU 140
    UK 9 - 10
    US 10
    140 cm55" 71 cm28" 63 cm25" 74 cm29"
    12 152 11 - 12 12T EU 152
    UK 11 - 12
    US 12T
    152 cm60" 77 cm30,5" 67 cm26,5" 79 cm31"
    14 164 13 - 14 14T EU 164
    UK 13 - 14
    US 14T
    164 cm64,5" 83 cm32,5" 71 cm28" 84 cm33"
    16 176 15 - 16 16T EU 176
    UK 15 - 16
    US 16T
    176 cm69,5" - 70" 89 cm35" 75 cm29,5" 89 cm35"

    Bottoms

    How to measure?
    Size EU UK US Size Body length 2.
    Waist
    3.
    Hip
    4.
    Inside leg
    4 104 3 - 4 4T EU 104
    UK 3 - 4
    US 4T
    104 cm41" 54 cm21,5" 60 cm23,5" 45 cm18"
    5 110 4 - 5 5T/4 EU 110
    UK 4 - 5
    US 5T/4
    110 cm43,5" 54 cm21,5" 60 cm23,5" 48 cm19"
    6 116 5 - 6 5 EU 116
    UK 5 - 6
    US 5
    116 cm46" 56 cm22" 64 cm25" 52 cm20,5"
    7 122 6 - 7 6 EU 122
    UK 6 - 7
    US 6
    122 cm48" 56 cm22" 64 cm25" 56 cm22"
    8 128 7 - 8 7X EU 128
    UK 7 - 8
    US 7X
    128 cm50,5" 59 cm23" 69 cm27" 60 cm23,5"
    9 134 8 - 9 8 EU 134
    UK 8 - 9
    US 8
    134 cm53" 59 cm23" 69 cm27" 63 cm25"
    10 140 9 - 10 10 EU 140
    UK 9 - 10
    US 10
    140 cm55" 63 cm25" 74 cm29" 65 cm25,5"
    11 146 10 - 11 10T/12T EU 146
    UK 10 - 11
    US 10T/12T
    146 cm57,5" 63 cm25" 74 cm29" 69 cm27"
    12 152 11 - 12 12T EU 152
    UK 11 - 12
    US 12T
    152 cm60" 67 cm26,5" 79 cm31" 71 cm28"
    13 158 12 - 13 13T EU 158
    UK 12 - 13
    US 13T
    158 cm62" 67 cm26,5" 79 cm31" 75 cm29,5"
    14 164 13 - 14 14T EU 164
    UK 13 - 14
    US 14T
    164 cm64,5" 71 cm28" 84 cm33" 77 cm30,5"
    15 170 14 - 15 15T EU 170
    UK 14 - 15
    US 15T
    170 cm67" 71 cm28" 84 cm33" 80 cm31,5"
    16 176 15 - 16 16T EU 176
    UK 15 - 16
    US 16T
    176 cm69,5" - 70" 75 cm29,5" 89 cm35" 82 cm32,5"

    How to measure?

    1. Chest
    Measure around chest at the fullest part. Keep your arms down.

    2. Waist
    Measure around natural waistline, the narrowest part above the belly button

    3. Hip
    Measure around the hip at the widest part

    4. Inseam
    Measure from top of inside leg at crotch to ankle bone

    5. Body lengh
    Measure from the top of the head down to the floor

    Question not answered?

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