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FAQSome things we can answer right away.

  • Ordering
  • Payment
  • Product
  • Shipping
  • Return
  • Issues
  • Contact Us
  • Careers
Ordering

How do I place an order?

Just simply add the item(s) into your shopping bag and click checkout or click View shopping bag. The website will walk you through the steps to complete the order.

How do I check my order status?

If you have an account, you can check the status of your order by signing in and looking under your account history.

Did my order go through?

The confirmation page will appear after payment is submitted. A confirmation email will also be sent to your email address with the order information shortly after. An error message might appear. In this case, please contact Customer Service for further assistance at 1-866-544-1557.

Where can I enter in a promotional code?

During certain promotional periods, you will be able to enter in the promotional code in “View shopping bag.” Promotional codes are seasonal and only apply if entered during checkout. We do not offer any adjustments.

Do you offer any price adjustments?

Unfortunately, we do not offer price adjustments on previous purchases. Once an order has been placed, you accepted the listed price.

Can I cancel or modify my order before it ships?

Unfortunately, we are unable to make changes, including cancellations, to orders after they have been submitted. We are not responsible for typos made during the checkout process. Please double check all your information before submitting your order.

What if my item is out of stock?

If an item is out of stock, we will adjust your order and provide a refund for the missing items within 5-7 business days.

Can I purchase a gift card online?

Unfortunately, you cannot purchase or redeem gift cards online at this time. Gift cards purchased in stores can only be used in stores.

I want items showing on the model photo but I cannot locate on your site?

Unfortunately, if an item is not showing as available to purchase then that item is either not available in the US or already out of stock.

Can I order from the other global sites?

Sorry, the other country sites cannot ship to US customers.
Payment

What types of payment do you accept?

We accept Visa, Mastercard, American Express, Discover, Diners Club, and PayPal.
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What do I do if there is a payment issue?

If your payment is having any issues, please contact your credit card company or our Customer Service team for further assistance.

What do I do when I get a payment error message?

Please check all your information again. (Name, card number, expiration date, CVC code, billing address)

When will I be charged?

If your card is authorized, the payment will be taken immediately and you will receive an e-mail confirming your order has been successful. We will not charge you afterwards for any failed payment transactions.
Product

Where is your size guide?

You can check out our size guide here

Product care?

Please take a look at the care instructions within every product to care for your Scotch and Soda product or check out our general care guide here.

I’m looking for an article from last season

Our webstore is updated constantly by adding new styles of our latest collection. If you are looking for an article of last season, we recommend contacting one of our stores to check if the item you are looking for is still available. Our stores are listed in our Store Finder.
Shipping

How long does it take to ship?

Processing and shipping time takes 2-7 business days. We aim to ship out our orders between 24-48 hours.

What shipping options do you offer?

We currently offer FedEx Ground.

Shipping method   Rate      Estimated Delivery
FedEx Ground     Free        2-7 business days after order is processed

On occasion, such as large sales events, there may be a slight delay in processing your order. We make every effort to process your order as quickly as we can. Please be advised that FedEx can be delayed with packages due to weather conditions.

Do you ship from USA?

Yes, the products are shipped from California.

Where in US do you ship to?

We ship to all 50 states in the United States.
Return

Return request form

If for any reason, you are not satisfied with your online purchase, please submit your online request form by following the instructions on this link: https://www.scotch-soda.com/us/en/return-request

What is your return policy?

Returns

If for any reason, you are not satisfied with your online purchase, you may return unused articles within 30 days of receipt (own expense). Please note that our perfumes can't be returned. For hygienic reasons, final sale on all earrings, underwear, and swimwear. Online orders cannot be returned to stores.

How to submit your return:
- Select “Request a return here” in your shipping confirmation email or click on this return link https://www.scotch-soda.com/us/en/returns
- If you have an account with us, log into your account on our website and select “Order History”, then select “Request Return” in the Order History page

Next, follow these steps:
- Please select the product(s) you want to return and provide the reason of your return.

Return option 1: Use shipping label inside package
- Your package should contain a return label inside your package. The return label is pre-paid and pre-addressed.  No additional postage is required. A return shipping charge of $7.95 will be automatically deducted from your refund.  If for some reason, you lost the pre-paid return label, please contact Customer Service at webstore@scotch-soda.com.
- Once you confirm your return, you will receive a confirmation by e-mail.
- Please stick the return label provided in your shipped box on top of the shipping label and bring your package to the nearest FedEx location. Please make sure you keep the shipping receipt as proof.

Return option 2: Send it yourself
We highly recommend for our customers to use the pre-paid return label.  However, if you do not wish to use the return label provided, you can send the item back to the following address. We recommend that all returns be sent with a traceable carrier such as USPS, UPS or FedEx. Keep the return tracking number from the package you are returning to ensure that the package is returned to our warehouse. Please note, Scotch & Soda is not responsible for packages sent with a return label not provided by us and you will be returning the package at your own expense. 

SCOTCH & SODA
Attn: Webstore
16012 Arthur Street
Cerritos, CA 90703

Once we receive your returned items, all goods will be inspected. Articles must be returned undamaged and the original labels must be attached. Any item in unsuitable condition will be rejected. We will refund the returned goods within 14 days to the account you paid with.

Can I do exchanges?

Unfortunately we aren’t able to exchange your return. Once we receive your return in good condition, we will refund the returned articles within 14 working days. If the article you are looking for is still available, you can make a new order in our webstore.

What if my article is damaged or faulty?

If you have received a defective or faulty item from an online purchase, please contact Customer Service at consumercare@scotch-soda.com with a photo of the defective item within 3 months of the purchase date.

If you purchased an article more than 3 months ago and it is now damaged, unfortunately we are unable to offer you a compensation. If this was a production fault, the damage would have appeared within the 3 months. We would kindly like to remind you that the way the article is worn and washed has a big influence on the fabric.

Have you received my returned goods?

As soon as we receive your return in our warehouse, we will notify you by e-mail. Please note that it takes a while to process your return. A refund will follow within 14 working days.

Refund?

A refund is made within 14 days of receiving your return order. The amount can only be refunded back to the original form of payment. Please note, due to the volume of orders and returns during the holidays, your refund can take up to 20 days.

I have a complaint about an article I bought in a Scotch & Soda store

If you have any issues or complaints about an article bought in a Scotch & Soda store, we recommend contacting one of our Scotch & Soda stores about this matter. They will be able to assist you. All our stores are listed in the Store Finder.
Issues

How do I fix wrong information on my order?

Please contact Customer Service to see if the information you need to change is changeable.

Something is wrong with package.

If something is wrong with your order, please send us an email with all the details regarding this issue. You can also call us at 1-866-544-1557.

There's an error on the website

Feel free to let us know by sending us and email so our company can follow up on the issue.
Contact Us

How can I contact Customer Service?

Feel free to contact us if you have any questions or concerns. We are always happy to help.

By Phone:
​​1-866-544-1557
Available Monday-Friday 9:00AM to 5:00PM EST (excluding bank holidays)

By Email:
For online orders: Contact form or consumercare@scotch-soda.com
For all other Inquiries: info.us@scotch-soda.com
Careers

Careers

Looking for open positions at Scotch and Soda? Check out our careers page!

Size guideHow Scotch fits.

  • Women
  • Men
  • Girls
  • Boys
 

Tops/ Jackets

Size EU UK US Chest Waist Hip
XS 34 6 4 80 cm31" 64 cm25" 88 cm35"
S 36 8 6 85 cm33" 69 cm27" 93 cm37"
M 38 10 8 90 cm35" 74 cm29" 98 cm39"
L 40 12 10 95 cm37" 79 cm31" 103 cm41"
XL 42 14 12 100 cm39" 84 cm33" 108 cm43"
 

Denim / Pants

Size Size EU UK US Waist Hip
24 XS 34 6 4 61.5 cm24" 85.5 cm34"
25 XS 34 6 4 64 cm25" 88 cm34"
26 S 36 8 6 66.5 cm26" 90.5 cm35"
27 S 36 8 6 69 cm27" 93 cm36"
28 M 38 10 8 71.5 cm28" 95.5 cm37"
29 M 38 10 8 74 cm29" 98 cm38"
30 L 40 12 10 76.5 cm30" 100.5 cm39"
31 L 40 12 10 79 cm31" 103 cm40"
32 XL 42 14 12 81.5 cm32" 105.5 cm41"
XL 42 14 12 84 cm32" 108 cm41"
 

Bikini

Size Chest
XS 80 cm31"
S 85 cm33"
M 90 cm35"
L 95 cm37"
XL 100 cm39"
 

Shoes

Size EU UK US Foot Length
35 35 2 5 21,2 cm8,34"
36 36 3 6 22 cm8,66"
37 37 4 7 22,9 cm9,01"
38 38 5 8 23,7 cm9,33"
39 39 6 9 24,6 cm9,68"
40 40 7 10 25,4 cm10"
41 41 8 11 26,2 cm10,31"

 
 

Tops/ Jackets

Size EU UK US Chest Waist Hip
S 46 S S 92 cm36" 78 cm30,5" 92 cm36"
M 48 M M 98 cm38,5" 84 cm33" 98 cm38,5"
L 50 L L 104 cm41" 90 cm35,5" 104 cm41"
XL 52 XL XL 110 cm43" 96 cm38" 110 cm43"
XXL 54 XXL XXL 116 cm45,5" 102 cm40" 116 cm45,5"
 

Denim / Pants

Size Size EU UK US Waist Hip
28 S 46 S S 74 cm29" 88 cm35"
29 S 46 S S 76,5 cm30" 90,5 cm35,5"
30 S 46 S S 79 cm31" 93 cm36,5"
31 M 48 M M 81,5 cm32" 95,5 cm37,5"
32 M 48 M M 84 cm33" 98 cm38,5"
33 L 50 L L 86,5 cm34" 100,5 cm39,5"
34 L 50 L L 89 cm35" 103 cm40,5"
36 XL 52 XL XL 94 cm37" 108 cm42,5"
38 XXL 54 XXL XXL 99 cm39" 113 cm44,5"
 
Length Inseam
30 77 cm30"
32 82 cm32"
34 87 cm34"
36 92 cm36"
 

Swimshorts / Sweatshorts

Width Waist Hip
S 75 cm30" 91 cm36"
M 80 cm32" 96 cm38"
L 84 cm33" 102 cm40"
XL 89 cm35" 107 cm42"
XXL 97 cm38" 115 cm45"
 

Shoes

Size EU UK US Foot Length
40 40 6,5 7,5 25,4 cm10"
41 41 7,5 8,5 26,3 cm10,35"
42 42 8 9 26,7 cm10,51"
43 43 9 10 27,6 cm10,86"
44 44 9,5 10,5 28 cm11,02"
45 45 10,5 11,5 28,6 cm11,25"
46 46 11 12 29 cm11,41"
47 47 11,5 13 29,3 cm11,53"
48 48 12 14 30 cm11,81"
 

Clothes

Size EU UK US Body length Chest width Waist width Hip width Inside leg height
4 98 - 104 3 - 4 4 T 104 cm41" 56 cm22" 53 cm21" 59 cm23" 45 cm18"
6 104 - 116 5 - 6 5 - 6 116 cm46" 58 cm23" 55 cm22" 63 cm25" 52 cm20"
8 116 - 128 7 - 8 7 - 8 128 cm50" 62 cm24" 58 cm23" 69 cm27" 60 cm24"
10 128 - 140 9 - 10 9 - 10 140 cm55" 70 cm28" 62 cm24" 75 cm30" 65 cm26"
12 140 - 152 11 - 12 11 - 12 152 cm60" 76 cm30" 66 cm26" 81 cm32" 71 cm28"
14 152 - 164 13 - 14 13 - 14 164 cm65" 82 cm32" 70 cm28" 87 cm34" 77 cm30"
16 164 - 176 15 - 16 15 - 16 172 - 176 cm68" - 70" 88 cm35" 75 cm30" 93 cm37" 82 cm32"
 

Shoes

Size EU UK US Foot Length Age
28 - 29 28 - 29 10 - 10,5 11 - 11,5 17,5 - 18 cm6,8" - 7,08" 4/5 years
30 - 31 30 - 31 11,5 - 12,5 12,5 - 13,5 18,5 - 19,5 cm7,28" - 7,67" 5/6 years
32 - 33 32 - 33 13,5 - 1,5 1,5 - 2,5 20 - 21 cm7,87" - 8,26" 7/8 years
34 - 35 34 - 35 2 - 2,5 3 - 3,5 21,5 - 22 cm8,46" - 8,66" 9/10 years
36 - 37 36 - 37 3 - 4 4 - 5 22,5 - 23,5 cm8,85" - 9,25" 11/12 years
38 - 39 38 - 39 5 - 6 6 - 7 24 - 25 cm9,44" - 9,84" 12/13 years

 

Clothes

Size EU UK US Body length Chest width Waist width Hip width Inside leg height
4 98 - 104 3 - 4 4 T 104 cm41" 56 cm22" 53 cm21" 59 cm23" 45 cm18"
6 104 - 116 5 - 6 5 - 6 116 cm46" 58 cm23" 55 cm22" 63 cm25" 52 cm20"
8 116 - 128 7 - 8 7 - 8 128 cm50" 62 cm24" 58 cm23" 69 cm27" 60 cm24"
10 128 - 140 9 - 10 9 - 10 140 cm55" 70 cm28" 62 cm24" 75 cm30" 65 cm26"
12 140 - 152 11 - 12 11 152 cm60" 76 cm30" 66 cm26" 81 cm32" 71 cm28"
14 152 - 164 13 - 14 14 164 cm65" 82 cm32" 70 cm28" 87 cm34" 77 cm30"
16 164 - 176 15 - 16 16 172 - 176 cm68" - 70" 88 cm35" 75 cm30" 93 cm37" 82 cm32"
 

Shoes

Size EU UK US Foot Length Age
28 - 29 28 - 29 10 - 10,5 11 - 11,5 17,5 - 18 cm6,8" - 7,08" 4/5 years
30 - 31 30 - 31 11,5 - 12,5 12,5 - 13,5 18,5 - 19,5 cm7,28" - 7,67" 5/6 years
32 - 33 32 - 33 13,5 - 1,5 1,5 - 2,5 20 - 21 cm7,87" - 8,26" 7/8 years
34 - 35 34 - 35 2 - 2,5 3 - 3,5 21,5 - 22 cm8,46" - 8,66" 9/10 years
36 - 37 36 - 37 3 - 4 4 - 5 22,5 - 23,5 cm8,85" - 9,25" 11/12 years
38 - 39 38 - 39 5 - 6 6 - 7 24 - 25 cm9,44" - 9,84" 12/13 years

 

Product careLove it, to love it for longer.

As we all know, Scotch & Soda loves to make great clothes that suit every individual. We want people to love their clothes and enjoy wearing them. That's why our products are of high quality and rich in detail. The designers at Scotch spare no effort at fine-tuning samples all the way to the neatly finished interior of each garment. To make sure you can enjoy our clothing as long as possible, we created a special Scotch & Soda care guide. To be handled with love!

Acrylic

Acryl is a man made soft and luxurious fabric with the bulk and hand of wool.
Wash: Acryl may be machine-washed or hand washed. When washing acryl garments in a washing machine, use warm water and add a fabric softener during the final rinse cycle. Fabric softener will reduce electricity and prevent a static hand. Very delicate acryl garments can be better washed by hand in warm water.

Cashmere

Cashmere is a luxurious fabric that requires extra delicate care.
Wash: Never place cashmere garments in the washer or dryer but wash them gently by hand in luke warm water using a very mild detergent or shampoo. Gently work the suds through the fabric and rinse thoroughly with lukewarm water. Don’t wring or twist the material, as it could lose its original shape.
Dry: When drying cashmere, gently squeeze the excess water out of the garment. (again: do not wring or twist). Lay the garment out on a clean towel, adjusting it to its original shape, and roll the towel up, jelly roll style, with the cashmere item in the middle. Apply pressure to the towel, and unroll, laying the item flat again on another clean dry towel to finish air-drying. Important note: Never hang your cashmere garments on a hanger, as it will lose its shape. Rather, when the item is completely dry, gently fold and lay flat in a drawer until ready to use. Important note: - Also be aware that some cashmere items, such as woven cashmere, are dry clean only. Check your care label carefully and never attempt to wash a cashmere item that is dry clean only.

Corduroy

Corduroy is a heavy cotton fabric with a ribbed nap running lengthways.  
Wash: Corduroy can be washed as a normal cotton fabric. However, avoid ironing as to not crush the ribbed nap.

Cotton

Cotton is a natural fabric that can easily be laundered. Cotton can withstand high temperatures: even boiling water does not hurt the fiber!
Wash: Therefore it can be washed at high temperatures using any kind of washing detergent. White cottons can even be gently washed with bleach to keep their pearly white shade.
Dry: After washing, they can be machine dried on a higher temperature. However, keep in mind that cotton tends to wrinkle easily. Therefore they need to be ironed.

Fleece

Fleece is a modern synthetic material used to make cold-weather clothing

.
Wash: Fleece garments can be washed on a medium temperature but should be removed from the washing machine right after the washing programmed is finished. This is important for maintaining the fluffy character of fleece and to avoid matting.
Dry: This is also why fleece should not be dried in the dryer; instead hang these garments to dry to keep them looking great.

Leather

Leather garments are timeless pieces that can last for years if they are properly taken care of. Carefully read all the care instructions on the inside label and follow these instructions very thoroughly to avoid ruining your leather items.
Stains: In general stains in leather fabric can be removed by gently whipping the fabric with a damp cloth. This will remove any obvious external stains like dirt and dust. For more intensive stains you could spray the stained areas with a leather cleaner (which does not contain a water base) and gently rub the stain off with a soft washcloth. Avoid using abrasive cloths or sponges that may scratch the delicate leather.
Wash: Some leather qualities can be hand washed with lukewarm water and mild soap. Dishwashing liquid often works well as detergent as it doesn't contain harsh chemicals that may damage the leather. The best way to do this is to soak the leather jacket in a small tub of water filled with the dishwashing liquid. Gently rub stained areas in a circular motion until clean and hang your garment out to dry. Important notes: - never hang your leather garments near a heater as it could stiffen the fabric. - If you want to be sure that your jacket stays perfectly in shape; always go to a professional dry cleaner.

Linen

Most linen fabrics are washable; however always check the label to be sure.
Wash: Wash your linen garment by hand using mild soap or put them in the washing machine on the hand wash program.
Dry: Linen fabric wrinkles easily and therefore should be dried lying down or by hanging them out.

Lyocell/ Tencel

Lyocell or Tencel can often be machine washed and dried.
Wash: Use a warm setting to wash and cold to rinse and tumble dry on medium heat or permanent press setting.
Dry: If you choose to tumble dry your Tencel item, be aware it might shrink up to 3 percent the first time it's dried. Important notes:
- Sometimes Tencel fabrics are blended with cotton or rayon to create a silk-like finish. These garments might require hand washing and line drying.
- Tencel fabrics can become stiff if they are allowed to air dry. You can soften them by putting the item in the dryer with a soft towel on low temperature.

Modal

Modal fabric needs to be cleaned gently to avoid damage and help the fabric stay flexible and colorfast. When well cared for, this fabric is highly durable.
Wash: Some modal fabric items are delicate and they should be hand washed in cool water with a mild detergent, wrapped in a towel to squeeze out the water, and then dried flat in the shade. More robust items can be washed on a gentle cycle with cool water and then either tumble-dried low on a short cycle or lay out to dry.
Stains: If small stains have appeared on modal fabric, it may be possible to get them out with hand scrubbing and a gentle detergent. The fabric should not be soaked or vigorously rubbed to remove stains. The earlier a stain is treated, the better; when a stain is brand new, blotting with cool water can sometimes flush out the stain, especially if a gentle detergent is added to encourage the stain to lift. If the fabric becomes wrinkled, it can be ironed at a low temperature. Fabric that is dulled may benefit from ironing to restore the sheen by smoothing the individual fibers.
Important notes:
- Modal should not be washed or dried in high heat or subjected to bleach and other harsh cleaners.
- To avoid wrinkling while traveling, modal garments can be rolled up as opposed to folded. Rolling also tends to take up less space, leaving more room in luggage.
- Modal garments should not be left on hangers as the prolonged hanging can cause the garments to distort and may also break some of the fibers, weakening the garment and causing it to lose some of its elasticity.

Nylon

Nylon is often used in our jackets and coats because of its strong character.
Wash: Most items made from nylon can be machined washed and tumbled dry at low temperatures.
Dry: However keep in mind that nylon can become static during the drying cycle. Minimize static electricity by adding special dryer sheets during the tumbling process and don’t forget to remove the nylon garments from the dryer as soon as the tumbling cycle is completed.

Polyamide

Polyamide fabric is commonly used to manufacture outdoor and workout clothing. It has the feel of soft cotton, yet unlike cotton, it is waterproof and breathable, which helps your body maintain a comfortable temperature and wick away moisture.
Wash: Polyamide fabric is washing-machine safe, but should only be washed with cold water. Wash the polyamide fabric in a regular, cold water washing machine cycle, using a bleach-free laundry detergent. If a washing machine is not available, the fabric can be hand washed in cold water.
Dry: Allow the fabric to air dry. Do not dry the fabric using heat, as it will shrink the fabric.

Polyester

Polyester is a strong man made fiber that is resistant to crease and thus keeps it shape.
Wash: Most items made from polyester can be machine washed and dried. 
Use warm water and add a fabric softener to the final rinse cycle.
Dry: 
Although polyester garments can be machine dried at low temperature settings; the best way to dry your polyester garment is just by hanging them out to dry.

Rayon

Rayon is a strong, extremely absorbent fabric with a soft silky feel. Rayon will wrinkle easily and may stretch when wet and shrink when washed.
Wash: Therefore launder all washable rayon by hand. It is vulnerable to damage when it's wet, so a washing machine's agitation could damage it. Although rayon is a strong fabric, it needs some extra care and love to keep its shape and luster. Never wring, twist or bunch up rayon. Just shake it out gently and smooth out the wrinkles with your hands. If you have to iron a rayon fabric always turn it inside out to prevent it from shining. Use low heat and gently press it while the fabric is still slightly damp to ease the wrinkling.
Important note:
- Do not put rayon garments in the dryer as it could damage the fabric.

Satin

Satin has a soft smooth feel that makes it an appealing fabric. It ranges in durability as well as cleaning options. Always check the care instructions found on the inside tag to determine the right cleaning process for your item.
Wash: Satin items should be washed by hand or on the delicate cycle of your washer Use cold water along with a gentle detergent, like Woolite. When hand washing, let the item soak in lukewarm water for about 3 to 5 minutes. Gently squeeze the suds through the clothing and rinse thoroughly with cool or cold water. Do not wring or twist your satin clothing, as it will cause it to loose its shape.
Dry: Avoid placing satin items in a dryer. Instead, lay the item flat on a clean, dry towel, and roll the towel, jellyroll style, and apply pressure to squeeze out excess water. Unroll, remove the garment and lay flat on another clean, dry towel to finish air-drying, away from sun or excess heat.
Important notes:
- Never wash satin items in hot water. Hot water washing may shrink your satin items as much as 10% to 20% in size.
- Satin items could be ironed on a medium/light setting, with no steam. Iron the items inside out with quick strokes, never allowing the iron to linger too long on any one spot.

Silk

Silk is a delicate fabric and should be handled with care. However, it is fairly easy to clean. It has a naturally tendency to release dirt quickly and does not always require dry cleaning to keep its quality.
Wash: Gently hand wash silk items using very cold water. Apply a very mild detergent such as Woolite. (this soap will help preserve the garment’s natural oils). Rinse the item in cold water until all soap residue has been removed. Add a few drops of hair conditioner to the rinse water to keep the silk soft and flexible.
Dry: Press the water out of the fabric by rolling it in a towel. Do not twist or wring, as this will damage the fabric. Hang the wet garment and allow it to air dry completely. Do not hang silk garments in the sun to dry.
Important notes:
Iron only when absolutely necessary. Use a cool iron with a press cloth between the iron and the fabric. Unless the tag on your silk fabric recommends dry cleaning, it should be avoided as dry cleaning will shrink certain types of silk.
Use lemon juice or vinegar to spot clean, but test an inconspicuous area first to test for colorfastness.
Be gentle – it’s the agitation from washing that causes this material to shrink. Even the gentle cycle on the washer is too rough for this delicate fabric.
- Since silk is a natural fiber, do not use bleach as it will damage the fibers.
- Be careful not to let hairspray and perfume get on silk as the alcohol will damage the fabric.

Spandex/lycra/elasthane

Spandex is a man made elastic type fiber that can be stretched many times its length and then spring back to the original length.
Wash: Hand or machine wash spandex items in luke warm water. 
Do not use detergents that contain chlorine bleach on any fabric containing spandex as it will damage the fabric.
Dry: Either drip dry or machine dry using low temperature settings. 


Suede

Suede is a type of leather that is created from the underside of the hide. The fibers are buffed and raised to give it a velvety touch. Protection and careful cleaning are the keys to keeping suede items looking good. Begin by protecting your suede items by applying a good protective spray.
Stains: Spot cleaning can be done at home using a cleaner designed especially for suede rather than a general leather cleaner. Suede erasers can be rubbed on the suede to loosen ground in dirt and remove some stains. A dry towel also works to scrub away dirt and stains. If necessary, try using small amount of vinegar on a towel to clean stains out of suede, but be sure to spot-test it first. Just rub a small amount and be careful not to soak it. Let the item air out to remove the smell.
Important notes:
- Avoid ironing suede garments; ironing may cause damage to the fabric. Instead, let any wrinkles fall out naturally by hanging your suede garment from a padded hanger. If you must iron, use a cool iron, placing a heavy brown paper bag between the iron and the fabric, and iron very quickly.
- Do not use petroleum jelly (i.e. Vaseline) as a waterproofing agent on suede—it will stain the fabric.
- Do not store suede in a plastic bag, or other non-breathable storage bag as the suede may dry out and crack.
- Suede is a type of leather. Generally, for a thorough cleaning, it is best to have suede garments professionally cleaned.

Tulle

Tulle is a very delicate fabric. It needs to be handled and washed with care.
Wash: Hand wash only as tulle will tear easily in a washing machine. Use soap flakes or gentle soap only and softly swish around in the water. Do not rub or wring the tulle.
Dry: Dry out of direct sunlight and never tumble dry.

Velvet

Always check the label to see if your velvet garment can be washed. If the velvet is cotton or silk in origin, rather than an easy-care, synthetic fabric, it is advisable to have it dry-cleaned. Cotton and silk velvets can have a tendency to dry out of shape and look ruined if washed at home.
Stains: Always treat any stains prior to washing. If not, the stain might set and ruin the nap of the velvet. Use a cloth dampened in lukewarm water and dab the stain gently, moving up and down. Dab with a dry cloth to clear up excess water.
Wash: Velvet should never be machine washed but gently washed by hand using a mild soap.
Dry: Drip dry your velvet garment by laying them out on a flat rack. The garment should drip dry laid out on a flat rack.

Viscose

Viscose is a semi-synthetic material consisting of chemically treated natural fibers.
Wash: Viscose garments can be washed by hand using a gentle washing detergent. Immerse your viscose garments in the water, swirl them gently and leave them to soak for a few minutes.

 Remove your garments from the soapy water and rinse them carefully with warm water. Do not wring them out; but gently squeeze the excess water out. Although washing by hand is preferable, viscose garments can also be washed in your washing machine. In this case, set your washer to a gentle wash cycle, at a maximum temperature of 40°C and remove your viscose garments from your washer as soon as the cycle is finished.
Dry: Reshape your garments while they are still damp. Hang them on non-rusting hangers or lay them flat to dry. Never tumble dry viscose. 


Important notes:
- Always turn viscose garments inside out prior to the washing cycle. This will protect the soft fiber from deteriorating.
- Fill your machine drums half full with garments. If you wash a full load of viscose garments, they are more likely to crease.

 



Wool

Wool can easily lose its shape and become less defined if washed without care. Worst of all, it can shrink on you, becoming quite a few sizes smaller. Therefore always handle your woolen garments with extra care and make sure your woolen item really needs to be washed. Unlike cotton and man-made materials, wool does not need to be washed frequently. Just air your wool garment in-between wears.
Wash: Most wool garments can be washed in a washing machine on the special wool program. However hand washing your garment will always be preferable because it is more gentle. Use a detergent specially made for washing wool (like woolite) to make sure your woolen garment stays nice and soft. Dissolve the detergent in the water first, to prevent agitating the wet wool. Basically heat, agitation, and detergent are the enemies of wool, so aim to soak and rinse the dirt out. Just gently push your woolen garment under water and softly squeeze the suds through the clothing. Rinse thoroughly with cool or cold water.
Dry: Remove excess water with a towel by laying the item on a towel and rolling it up jelly-roll style, squeezing and pressing gently. Unroll then and leave in fresh air to dry. Never hang your wool garment out to dry as the wet fabric will stretch and loose shape. Instead dry your woolen garments flat in desired shape. Looking for more care information? View our general Product Care Guideour general care guide for other fabrics!

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Scotch & Soda strives to provide you with relevant and personal information in a user-friendly way. For this we use different types of cookies on our websites. With these cookies we and third parties can monitor your internet behavior within and possibly also outside our website. This allows us and third parties to adapt advertisements and other content to your interests and makes it possible for you to share information via social media. By continuing to use this website you agree to the use of these cookies.
Scotch & Soda strives to provide you with relevant and personal information in a user-friendly way. For this we use different types of cookies on our websites. Functional cookies are necessary for the website to work optimally and in a user-friendly way, so that you do not always have to enter the same information or receive the same information. Analytics cookies are used to optimize and improve the website based on analysis. We use personalization cookies to offer you a website that is personalized to your preferences. For this we combine browser behavior, click behavior and other data that you leave behind with us if you are a Scotch & Soda customer. We also use advertising cookies to show relevant advertisements on third-party websites and social media (eg facebook) where your internet behavior can be followed by these parties. We use Javascript and tracking pixels when placing these cookies.

- In the privacy statement you will find more information about how we handle your data.
- In the cookie statement you can find more information about the cookies we place and how you can change your settings.

By continuing to use this website (for example by clicking on a link or using the navigation) you agree to the use of these cookies
Marketing cookies These cookies are used to offer you a website that is personalized to your preferences. For this we combine browser behavior, click behavior and other data that you leave behind with us if you are a Scotch & Soda customer. We also use these cookies to show relevant advertisements on third-party websites and social media (eg facebook) where your internet behavior can be followed by these parties. If you de-activate these cookies, our advertising will continue to be displayed as you browse the internet, but they will not be personalized anymore, and will therefore be less relevant.
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PRIVACY STATEMENT

Introduction
Scotch & Soda respects the privacy of all visitors to its Website(s) and App(s) and is highly committed to maintaining the privacy of all such visitors. We will use your personal data to make sure that your orders will be handled as fast and easy as possible or that certain parts of the Website(s) or App(s) are more tailored to your interests. This statement describes how we deal with your personal data and online security.

This statement informs you about the following:
1. What data we collect
2. What we need your data for
3. How we may share your data
4. Legal grounds for processing your data
5. Your data is safe at Scotch & Soda (online security)
6. We do not keep your personal data longer than necessary
7. Where your data is processed
8. Cookies and Do Not Track
9. Online Advertising
10. Your privacy rights
11. Objection and complaints
12. Changes to our privacy statement
13. Minors providing personal data
14. Contact us


1. What data we collect
Personal data are data that can be used to identify you as a person. We collect data in the following ways:

  • If you place an order on our Website(s) or App(s), we collect your name, e-mail, billing and shipment address in order to complete and deliver your order. In addition, we also offer you the possibility to store (encrypted and inaccessible) credit card details.
  • To make your shopping experience as nice as possible we collect personal data about your orders and the use of our services. With this data we can personalize the Website(s) and App(s) and recommend products you might be interested in. We may also use this data to find patterns that can be used to further optimize our marketing.
  • If you create an online account at our Website(s) or App(s), we will collect your personal data on a secure server. You are asked to fill in your name, e-mail, billing and shipment address and password, to allow you to place orders for our products. We store your billing and shipment address so that you do not have to fill in this information for any subsequent purchases.
  • If you have placed items in your shopping cart while using an online account but have not checked out these items, we may, send you an abandoned cart e-mail informing you that the items are still for sale. For this purpose, we collect data about which items are placed in your cart.
  • The data and feedback we collect about the use of our Website(s) and App(s) help us to develop and improve the Website(s), App(s) and related services.
  • If you book a styling session, we will collect your name, e-mail address and telephone number (and optionally your size and collection preferences) to set up a personal appointment in one of our stores.
  • If you decide to write a review, you can do this under your own name or anonymously. We reserve the right to not publish or to remove reviews.
  • If you contact our customer service, we will collect your name and e-mail address (and any additional data you may provide us with) to be able to respond to your questions or comments or to provide better service.
  • We will inform you on new products, specials and other promotional activities by sending you our newsletter. If you no longer want to receive this newsletter, you can unsubscribe by use of the relevant opt-out button in the newsletter or send an e-mail to consumercare@scotch-soda.com.
  • If you apply for a job at Scotch & Soda at the Website(s) or the App(s), we will collect your name, e-mail address, phone number, CV/resume, photo and cover letter.
  • If you choose to receive a digital receipt when buying in any of our brick and mortar stores, we may collect your e-mail address and an overview of the items you bought.


2. What we need your data for

We only collect and further process your personal data for the purposes mentioned in the previous paragraph.

We will ask your consent before using your personal data for purposes other than those listed above, unless the further use of your data is compatible with the purpose for which the personal data were initially collected. We will inform you of, and, if necessary ask your consent for, any changes in the use of your personal data.

We may use your data for decisions based on automated decision-making, including profiling. For instance, we may use previous purchase data and or browsing data to suggest matching products to those previous purchases. By having your consent, we are able to do that both in advertising and on our Website(s) or the App(s).


3. How we may share your data
We will not share (or sell) your personal data to third parties, except as disclosed in this privacy statement or with your consent. We may share your personal data with our third-party service providers, including, but not limited to:

Functional
  • Simplybook.it - to help us set up an appointment with you when you book a styling session.
  • Paazl - to provide the labels for the packages that we send to you
  • Adyen - our payment services provider
  • Salesforce - to store your client profile and to send you our newsletters
  • ContactCare - to respond to your customer service questions
  • Equinix - to host our servers
  • Highstreet Mobile Retail - to provide a platform to host our App
  • TrustedShops - to ask you to review our service

Analytics
  • Hotjar - to gather your feedback about our website and optimize your website experience
  • Google Optimize - for visual website A/B and multivariate testing to optimize your experience
  • Google Analytics - to collect and display detailed statistics from our Website(s). The purpose of this service is to give us a clear overview of visitor flows, traffic sources and pageviews. Based on this information we can improve our Website(s) and improve your shopping experience on our Website(s) and App(s).
  • Minubo – to deliver us comprehensive reporting & analytics capabilities that enable us to gain a quick overview of business performance as well as to receive alerts with respect to the overall performance of our Website(s). With this information your personal experience and customer communication in general can be optimized.

Marketing
  • Conversant - to show you personalized messages and advertisements
  • Salesforce - to store your client profile and to send you our newsletters
  • Facebook - to show you personalized messages and advertisements
  • Rakuten - to display relevant products to you
  • Awin - to display relevant products to you
  • Google Adwords – to share and display relevant products on Google platforms

These service providers are granted access to some or all of your personal data as necessary for the purposes described above and may use cookies (as defined below) or other automatic collection technology on our behalf. The service providers are contractually restricted by way of a data processing agreement in the way they may process your personal data.

We reserve the right to disclose your personal data to official authorities or third parties to the extent we reasonably believe that disclosure is required by law, or to protect your or others’ rights, property or safety.

Please note that the use of any feature made available to you on our Websites such as Facebook Connect, or the like feature (also connected to Facebook), may result in your personal data being collected or shared by us or by others. We cannot control how your data is collected, stored, used or shared by third-party sites or to whom it is disclosed. Please review the privacy policies and settings of your social networking sites to make sure you understand and agree with the data being shared.

If you do not want us to share your personal data with a social media site or application, you should not access such social media site or social media application. For example, you should not click a "like" button on a product detail page.

We may also share your personal data with applicable third parties in the event of a reorganisation, merger, sale, assignment or other disposition of all or a portion of our business, assets or shares.


4. Legal grounds for processing your data
Consent
By the following acts you give us your consent to process your personal data:

  • Creating an online account
  • Booking a styling session
  • Writing a review
  • Contacting our customer service

We will ask your consent before we send you a newsletter if you are not yet our customer.

You have the right to revoke your consent at all times. When you revoke your consent, we will stop processing your personal data.

Necessary for the performance of an agreement
When you place an order, you enter into a purchase agreement with us. In order to process and deliver your order, we need certain personal data, such as your name, e-mail, billing and shipment address.

Legitimate interests
We may process your personal data for the purposes of our legitimate interests, except where such interests are overridden by your interests or fundamental rights and freedoms.
For our legitimate business interests, we may process your personal data to:

  • Personalize our Website(s) and App(s)
  • Recommend products that you may be interested in
  • Optimize our marketing
  • Develop and improve the functionality of our Website(s) and App(s)


To opt out of receiving interest-based advertising from third parties, you may click on any of the following links (all as further set out in paragraph 9 below):
In addition, you have the right to object to this way of processing your personal data. If you would like to exercise this right, please contact us at consumercare@scotch-soda.com. Please note that if you exercise such right accordingly, this may limit us to process your data for your benefit as set out above.


5. Your data is safe at Scotch & Soda (online security)
We appreciate the trust you place in us. Scotch & Soda is committed to protecting your personal data. We have implemented reasonable security measures, including Secure Socket Layer (SSL) encryption technology and other tools to protect all your personal data we may collect through our Website(s) or App(s). We use a variety of measures to ensure that your personal data is protected from unauthorized access, improper use or disclosure, unauthorized modification or alteration, unlawful destruction or accidental loss. However, the internet is an open system and Scotch & Soda cannot guarantee that the personal data you submit will not be intercepted by others. All our employees who have access to or are involved in the processing of personal data are bound by contractual confidentiality obligations and will respect the confidentiality of any such personal data. Our Website(s) and App(s) may include links to website(s) operated by third parties. Such third parties may collect personal data from visitors to their website(s). Scotch & Soda cannot guarantee the content or privacy practices of any such third party website(s) and does not accept responsibility for such website(s). We recommend you to read the privacy policies of third party website(s).


6. We do not keep your personal data longer than necessary
Order information When you place an order for our products, we retain that information for a minimum period of six years following the end of the financial year in which you placed your order, in accordance with our legal obligation to keep records for tax purposes. Correspondence and enquiries When you make an enquiry or contact us by email or via our contact form, we will retain your information for as long as it takes to respond to and resolve your enquiry, and for 24 months thereafter, after which point we will delete your information. Mailing list We retain the information you used to sign up for our newsletter for as long as you remain subscribed (i.e. you do not unsubscribe) or if we decide to cancel our newsletter service, whichever occurs first. In any other circumstances, we will retain your information for no longer than necessary, taking into account the following: - The purpose(s) and use of your information both now and in the future (such as whether it is necessary to continue to store that information in order to continue to perform our obligations under an agreement with you or to contact you in the future)

  • We may have any legal obligation to continue to process your information (such as any record-keeping obligations imposed by relevant law or regulations)
  • We may have any legal basis to continue to process your information (such as your consent)
  • Any relevant agreed industry practices on how long information should be retained


7. Where your data is processed
Your data is processed within the European Union. In addition, we share a database with our Scotch & Soda affiliates in the United States. When personal data is shared with our US affiliates, we make sure that appropriate safeguards are in place to protect your data. More specifically, we will adhere to the standard contractual clauses of the EC or to the EU-US Privacy Shield Frameworks.


8. Cookies and Do Not Track
We use the below cookies on our Website(s) that act as an identification card for your computer.

Name Countries Cookies
Awin NL -
Bing Ads US _uetsid
Conversant DE, NL dtm_token
Criteo US -
DoubleClick All id, _drt_, __gads, _gid
Facebook All -
Flashtalking DE, FR, GB, NL -
Google Adwords All utma, utmb, utmc, utmv en utmz
Google Analytics All _ga, _gat, _gaexp, _gat_UA-*
Google Optimize All -
Google Tag Manager All -
Hotjar All _hjUserId, _hjIncludedInSample
LinkShare GB, US -
Mention Me US -
Minubo All -
Riskified US, CA rskxRunCookie, lastRskxRun
Trusted shops All -

When you visit our Website(s), unique cookies are placed to distinguish your browser from all other browsers that visit our Website(s). By recognizing your browser, we can serve you better. You have the option to accept all cookies, or to reject marketing cookies. In addition, we may use Google Analytics to monitor activity on our Website(s). We have entered into a data processing agreement with Google (indirectly) to protect your personal data. To learn how Google Analytics collects and processes data, please visit: “How Google uses information from sites or apps that use our services” located at www.google.com/policies/privacy/partners.


9. Online Advertising
Scotch & Soda may participate in interest-based advertising. As described above, we may automatically collect data regarding how you browse websites, use applications and shop in order to enhance your customer experience, improve our customer service, and provide you with communications and promotions from us or others. The objective of interest-based advertising is for Scotch & Soda or its advertising partners to show you ads that are more relevant to your interests. You can limit our and our partners’ ability to collect and use the last-mentioned data. To opt out of receiving interest-based advertising, click on any of the following links:
- www.networkadvertising.org
- www.aboutads.info
To successfully opt out, you must have cookies enabled in your web browser. Please note that if you choose to opt out, you may continue to see ads on our Website(s) and receive communications from us, but such ads and communications will not be based on how you browse and shop. As described above, you can also prevent automatic collection of some data by disabling cookies on your web browser.


10. Your privacy rights
Under applicable privacy laws (General Data Protection Regulation (GDPR)), you have, inter alia, the right to:

  • Ask for access to your personal data (access)
  • Ask to change or correct your personal data (rectification)
  • Ask to delete your personal data (erasure/right to be forgotten)
  • Ask to restrict the processing of your personal data (restriction)
  • Ask to transfer your data to another controller or to yourself if we have processed your data based on your consent or based on the agreement you have entered into with us (data portability)
  • Object to the (further) processing of your personal data if we have processed your data based on our legitimate interests (objection)

If you would like to know more or would like to invoke your rights, please contact us at consumercare@scotch-soda.com.


11. Objection and complaints
If we have collected personal data from you on the basis of our legitimate interests, you can at all times object to the processing of your personal data by contacting us at consumercare@scotch-soda.com. We will in that case stop the processing, unless we have compelling legal grounds for the processing which override your interest to stop the processing.
If you do not agree with our decision in relation to your personal data, you have the following options:

  • Contact us, so that we can try to resolve the issue together. You will find our contact details below.
  • Lodge a complaint with the Dutch supervisory authority (Autoriteit Persoonsgegevens) at www.autoriteitpersoonsgegevens.nl.
  • Ask the Dutch supervisory authority to mediate to resolve the issue.
  • Go to the court of Amsterdam, the Netherlands.


12. Changes to our statement
Our Privacy Statement may change from time to time to reflect changes to our services or changes in the Applicable privacy laws. We will not reduce your rights under this Privacy Statement without your explicit consent. We will post any changes to our Privacy Statement on this page. We will notify you personally, for example through an email notification, of significant changes to our Privacy Statement.


13. Minors providing personal data
Persons below the age of 18 may only provide personal data to Scotch & Soda if they have written consent from one of their parents or legal guardians who has read this privacy statement.


14. Contact us
Scotch & Soda E-commerce B.V. is responsible for the processing of your personal data and acts as the controller. If you have any questions, feedback or want to know more about how your personal data is processed, or if you want to access, correct or remove your personal data, please contact us at consumercare@scotch-soda.com. You may write to us at: Scotch & Soda E-commerce B.V., Parellaan 76, 2132 WS, Hoofddorp, the Netherlands (department web store).