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FAQSome things we can answer right away.

  • Ordering
Ordering
Just simply add the item(s) into your shopping bag and click checkout or click View shopping bag. The website will walk you through the steps to complete the order.
If you have an account, you can check the status of your order by signing in and looking under your account history.
The confirmation page will appear after payment is submitted. A confirmation email will also be sent to your email address with the order information shortly after. An error message might appear. In this case, please contact Customer Service for further assistance at 1-866-544-1557.
During certain promotional periods, you will be able to enter in the promotional code in “View shopping bag.” Promotional codes are seasonal and only apply if entered during checkout. We do not offer any adjustments.
Unfortunately, we do not offer price adjustments on previous purchases. Once an order has been placed, you accepted the listed price.
Unfortunately, we are unable to make changes, including cancellations, to orders after they have been submitted. We are not responsible for typos made during the checkout process. Please double check all your information before submitting your order.
If an item is out of stock, we will adjust your order and provide a refund for the missing items within 5-7 business days.
Unfortunately, you cannot purchase or redeem gift cards online at this time. Gift cards purchased in stores can only be used in stores.
Unfortunately, if an item is not showing as available to purchase then that item is either not available in the US or already out of stock.
Sorry, the other country sites cannot ship to US customers.
Payment
We accept Mastercard, Visa, American Express, PayPal Discover, and Apple Pay.
We accept:
  •  
  •  
  •  
  •  
  •  
  •  

If you purchased with a prepaid American Express, Visa, or Mastercard gift card, please keep the gift card until you are satisfied with your transaction even if you have used the total value. In case of any order adjustment or cancellation, a credit will be issued to the original gift card.
If your payment is having any issues, please contact your credit card company or our Customer Service team for further assistance.
Please check all your information again. (Name, card number, expiration date, CVC code, billing address)
If your card is authorized, the payment will be taken immediately and you will receive an e-mail confirming your order has been successful. We will not charge you afterwards for any failed payment transactions.
Product
You can check out our size guide here
Please take a look at the care instructions within every product to care for your Scotch and Soda product or check out our general care guide here.
Our webstore is updated constantly by adding new styles of our latest collection. If you are looking for an article of last season, we recommend contacting one of our stores to check if the item you are looking for is still available. Our stores are listed in our Store Finder.
Shipping
Processing and shipping time takes 2-7 business days. We aim to ship out our orders between 24-48 hours.
We currently offer free FedEx Ground shipping on all orders over $100.
 

Shipping Method

Rate

Estimated Delivery

FedEx Ground

(orders over $100)

Free

2-7 business days after order is processed

FedEx Ground

(orders under $100)

$7.95

2-7 business days after order is processed

*Saturday, Sunday, and holidays are not considered business days for order processing.

 

On occasion, such as large sales events, there may be a slight delay in processing your order. We make every effort to process your order as quickly as we can.

Due to COVID-19, FedEx is experiencing delays and unable to guarantee Overnight deliveries. We have temporarily removed this option from our site. Signature requirements for orders over $300 have been suspended temporarily.
Due to COVID-19, Fedex is experiencing delays, and Signature requirements for orders over $300 have been suspended temporarily.

If your Fedex ground or overnight order is $300 and over, your order must be signed for upon delivery. This will decrease the possibility of loss and theft. If no one is available to sign, FedEx will attempt to redeliver the package on another date.
Yes, the products are shipped from California.
We ship to the 48 contiguous United States. Unfortunately, we do not ship to Puerto Rico at this time.

For safety and security reasons, we do not deliver to APO, FPO or PO box addresses. Please use an alternative address.
Return
If for any reason, you are not satisfied with your online purchase, please submit your online request form by following the instructions on this link: https://www.scotch-soda.com/us/en/return-request

Returns

Returns in-store

Our stores in North America are closed temporarily. We look forward to assisting you with your in-store returns and all other store inquiries once our locations re-open for business. Once re-opened our store locations will honor a 14 day return policy. For updates about our stores, please visit here

Returns online

For all online purchases we’ve extended our returns period to 90 days.

If for any reason, you are not satisfied with your online purchase, you may return unused articles within 30 days of receipt (own expense). Please note that our perfumes can't be returned. For hygienic reasons, final sale on all earrings, underwear, and swimwear. Final sale items cannot be returned or exchanged at any time. Final sale will be indicated on each applicable item. We reserve the right to refuse return of any merchandise that does not meet our return requirements.

Online orders cannot be returned to stores. Store purchases can only be returned at one of our retail stores.

How to submit your return:
- Select “Request a return here” in your shipping confirmation email or click on this return link https://www.scotch-soda.com/us/en/returns
- If you have an account with us, log into your account on our website and select “Order History”, then select “Request Return” in the Order History page

Next, follow these steps:
- Please select the product(s) you want to return and provide the reason of your return.

Return option 1: Use shipping label inside package
- Your package should contain a return label inside your package. The return label is pre-paid and pre-addressed.  No additional postage is required. If for some reason, you lost the pre-paid return label, please contact Customer Service at webstore@scotch-soda.com.
- Once you confirm your return, you will receive a confirmation by e-mail.
- Please stick the return label provided in your shipped box on top of the shipping label and bring your package to the nearest FedEx location. Please make sure you keep the shipping receipt as proof.

Return option 2: Send it yourself
We highly recommend for our customers to use the pre-paid return label.  However, if you do not wish to use the return label provided, you can send the item back to the following address. We recommend that all returns be sent with a traceable carrier such as USPS, UPS or FedEx. Keep the return tracking number from the package you are returning to ensure that the package is returned to our warehouse. Please note, Scotch & Soda is not responsible for packages sent with a return label not provided by us and you will be returning the package at your own expense. 

SCOTCH & SODA
Attn: Webstore
16012 Arthur Street
Cerritos, CA 90703

Once we receive your returned items, all goods will be inspected. Articles must be returned undamaged and the original labels must be attached. Any item in unsuitable condition will be rejected. We will refund the returned goods within 14 days to the account you paid with.

For security reasons, we do not allow hand delivery of returns to our warehouse. Please note, we don’t accept returns of Scotch & Soda items purchased from third-party retailers. Please directly contact the third-party retailer where you made your purchase for information on their return policy.
Unfortunately we aren’t able to exchange your return. Once we receive your return in good condition, we will refund the returned articles within 14 working days. If the article you are looking for is still available, you can make a new order in our webstore.
If you have received a defective or faulty item from an online purchase, please contact Customer Service at consumercare@scotch-soda.com with a photo of the defective item within 3 months of the purchase date.

If you purchased an article more than 3 months ago and it is now damaged, unfortunately we are unable to offer you a compensation. If this was a production fault, the damage would have appeared within the 3 months. We would kindly like to remind you that the way the article is worn and washed has a big influence on the fabric.
As soon as we receive your return in our warehouse, we will notify you by e-mail. Please note that it takes a while to process your return. A refund will follow within 14 working days.
A refund is made within 14 days of receiving your return order. The amount can only be refunded back to the original form of payment. Please note, due to the volume of orders and returns during the holidays, your refund can take up to 20 days.
If you have any issues or complaints about an article bought in a Scotch & Soda store, we recommend contacting one of our Scotch & Soda stores about this matter. They will be able to assist you. All our stores are listed in the Store Finder.
Issues
Please contact Customer Service to see if the information you need to change is changeable.
If something is wrong with your order, please send us an email with all the details regarding this issue. You can also call us at 1-866-544-1557.
Feel free to let us know by sending us and email so our company can follow up on the issue.
Contact Us
Feel free to contact us if you have any questions or concerns. We are always happy to help.

By Phone:
1-866-544-1557
Available Monday-Friday 9:00AM to 5:00PM EST (excluding Federal holidays)

By Email:
For online orders: Contact form or consumercare@scotch-soda.com
For all other Inquiries: info.us@scotch-soda.com
Careers
Looking for open positions at Scotch and Soda? Check out our careers page!
  • Women
Category:
Tops
  • Tops
  • Bottoms
  • Bikini
  • Shoes

Tops

How to measure?
Size EU UK US Size 1.
Chest		 2.
Waist		 3.
Hip
XS 34 6 4 EU 34
UK 6
US 4		 80 cm31" 64 cm25" 88 cm35"
S 36 8 6 EU 36
UK 8
US 6		 85 cm33" 69 cm27" 93 cm37"
M 38 10 8 EU 38
UK 10
US 8		 90 cm35" 74 cm29" 98 cm39"
L 40 12 10 EU 40
UK 12
US 10		 95 cm37" 79 cm31" 103 cm41"
XL 42 14 12 EU 42
UK 14
US 12		 100 cm39" 84 cm33" 108 cm43"

Bottoms

How to measure?
Size EU UK US Size 2.
Waist		 3.
Hip
24 / XS 34 6 4 EU 34
UK 6
US 4		 61.5 cm24" 85.5 cm34"
25 / XS 34 6 4 EU 34
UK 6
US 4		 64 cm25" 88 cm34"
26 / S 36 8 6 EU 34
UK 8
US 6		 66.5 cm26" 90.5 cm35"
27 / S 36 8 6 EU 34
UK 8
US 6		 69 cm27" 93 cm36"
28 / M 38 10 8 EU 34
UK 10
US 8		 71.5 cm28" 95.5 cm37"
29 / M 38 10 8 EU 34
UK 10
US 8		 74 cm29" 98 cm38"
30 / L 40 12 10 EU 34
UK 12
US 10		 76.5 cm30" 100.5 cm39"
31 / L 40 12 10 EU 34
UK 12
US 10		 79 cm31" 103 cm40"
32 / XL 42 14 12 EU 34
UK 14
US 12		 81.5 cm32" 105.5 cm41"
XL 42 14 12 EU 34
UK 14
US 12		 84 cm32" 108 cm41"
 

Inseam

Length 4.
Inseam
30 76 cm30"
32 81 cm32"
34 86 cm34"

Bikini

Size 1.
Chest
XS 80 cm31"
S 85 cm33"
M 90 cm35"
L 95 cm37"
XL 100 cm39"

Shoes

How to measure?
Size EU UK US Size Foot Length
36 36 3,5 6 EU 36
UK 3,5
US 6		 23,5 cm9,3"
37 37 4 6,5 EU 37
UK 4
US 6,5		 24,0 cm9,4"
38 38 5 7,5 EU 38
UK 5
US 7,5		 24,5 cm9,6"
39 39 6 8,5 EU 34
UK 6
US 8,5		 25,0 cm9,8"
40 40 6,5 9 EU 34
UK 6,5
US 9		 25,5 cm10,0"
41 41 7 9,5 EU 34
UK 7
US 9,5		 26,0 cm10,2"
42 42 7,5 10 EU 34
UK 7,5
US 10		 26,5 cm10,4"

How to measure?

1. Chest
Measure around chest at the fullest part. Keep your arms down.

2. Waist
Measure around natural waistline, the narrowest part above the belly button

3. Hip
Measure around the hip at the widest part

4. Inseam
Measure from top of inside leg at crotch to ankle bone

Category:
Tops
  • Tops
  • Bottoms
  • Shorts
  • Shoes

Tops

How to measure?
Size EU UK US Size 1.
Chest		 2.
Waist		 3.
Hip
S 46 S S EU 46
UK S
US S		 92 cm36" 78 cm30,5" 92 cm36"
M 48 M M EU 48
UK M
US M		 98 cm38,5" 84 cm33" 98 cm38,5"
L 50 L L EU 50
UK L
US L		 104 cm41" 90 cm35,5" 104 cm41"
XL 52 XL XL EU 52
UK XL
US XL		 110 cm43" 96 cm38" 110 cm43"
XXL 54 XXL XXL EU 54
UK XXL
US XXL		 116 cm45,5" 102 cm40" 116 cm45,5"

Bottoms

How to measure?
Size EU UK US Size 2.
Waist		 3.
Hip
28 / S 46 36 36 EU 46
UK 36
US 36		 77,5 cm30,5" 91,5 cm36"
29 / S 46 36 36 EU 46
UK 36
US 36		 80 cm31,5" 94 cm37"
30 / M 48 38 38 EU 46
UK 38
US 38		 82,5 cm32,5" 96,5 cm38"
31 / M 48 38 38 EU 48
UK 38
US 38		 85 cm33,5" 99 cm39"
32 / L 50 40 40 EU 50
UK 40
US 40		 87,5 cm34,5" 101,5 cm40"
33 / L 50 40 40 EU 50
UK 40
US 40		 90 cm35,5" 104 cm41"
34 / XL 52 42 42 EU 52
UK 42
US 42		 92,5 cm36,5" 106,5 cm42"
36 / XL 52 42 42 EU 52
UK 42
US 42		 97,5 cm38,5" 111,5 cm44"
38 / XXL 54 44 44 EU 54
UK 44
US 44		 102,5 cm40,5" 116,5 cm46"
 

Inseam

Length 4.
Inseam
30 77 cm30"
32 82 cm32"
34 87 cm34"
36 92 cm36"

Shorts

Size 2.
Waist		 3.
Hip
S 75 cm30" 91 cm36"
M 80 cm32" 96 cm38"
L 84 cm33" 102 cm40"
XL 89 cm35" 107 cm42"
XXL 97 cm38" 115 cm45"

Shoes

How to measure?
Size EU UK US Size Foot Length
40 40 6,5 7,5 EU 40
UK 6,5
US 7,5		 26,0 cm10,2"
41 41 7 8 EU 41
UK 7
US 8		 26,5 cm10,4"
42 42 8 9 EU 42
UK 8
US 9		 27,0 cm10,6"
43 43 9 10 EU 43
UK 9
US 10		 27,5 cm10,8"
44 44 10 11 EU 44
UK 10
US 11		 28,0 cm11,0"
45 45 10,5 11,5 EU 45
UK 10,5
US 11,5		 28,5 cm11,2"
46 46 11 12 EU 46
UK 11
US 12		 29,0 cm11,4"

How to measure?

1. Chest
Measure around chest at the fullest part. Keep your arms down.

2. Waist
Measure around natural waistline, the narrowest part above the belly button

3. Hip
Measure around the hip at the widest part

4. Inseam
Measure from top of inside leg at crotch to ankle bone

Category:
Tops
  • Tops
  • Bottoms

Tops

How to measure?
Size EU UK US Size Body length 1.
Chest		 2.
Waist		 3.
Hip
4 104 3 - 4 4T EU 98 - 104
UK 3 - 4
US 4T		 104 cm41" 56 cm22" 54 cm21" 60 cm24"
6 116 5 - 6 5 EU 116
UK 5 - 6
US 5		 116 cm46" 60 cm24" 56 cm22" 64 cm25"
8 128 7 - 8 7 EU 128
UK 7 - 8
US 7		 128 cm50" 65 cm26" 58 cm23" 70 cm28"
10 140 9 - 10 9 EU 140
UK 9 - 10
US 10		 140 cm55" 71 cm28" 65 cm24" 77 cm30"
12 152 11 - 12 12T EU 152
UK 11 - 12
US 12T		 152 cm60" 78 cm31" 66 cm26" 84 cm33"
14 164 13 - 14 14T EU 164
UK 13 - 14
US 14T		 164 cm65" 83 cm33" 68 cm27" 88 cm35"
16 176 15 - 16 16T EU 176
UK 15 - 16
US 16T		 176 cm69" - 70" 87 cm34" 69 cm27" 92 cm36"

Bottoms

How to measure?
Size EU UK US Size Body length 2.
Waist		 3.
Hip		 4.
Inside leg
4 104 3 - 4 4T EU 104
UK 3 - 4
US 4T		 104 cm41" 54 cm21" 60 cm24" 45 cm18"
5 110 4 - 5 5T/4 EU 110
UK 4 - 5
US 5T/4		 110 cm43,5" 54 cm21" 60 cm24" 48 cm19"
6 116 5 - 6 5 EU 116
UK 5 - 6
US 5		 116 cm46" 56 cm22" 64 cm25" 52 cm20"
7 122 6 - 7 6 EU 122
UK 6 - 7
US 6		 122 cm48" 56 cm22" 64 cm25" 56 cm22"
8 128 7 - 8 7 EU 128
UK 7 - 8
US 7		 128 cm50" 58 cm23" 70 cm28" 60 cm24"
9 134 8 - 9 8 EU 134
UK 8 - 9
US 8		 134 cm53" 58 cm23" 70 cm28" 63 cm25"
10 140 9 - 10 10 EU 140
UK 9 - 10
US 10		 140 cm55" 62 cm24" 77 cm30" 66 cm26"
11 146 10 - 11 12 EU 146
UK 10 - 11
US 12		 146 cm57,5" 62 cm24,5" 77 cm30,5" 69 cm27"
12 152 11 - 12 12T EU 152
UK 11 - 12
US 12T		 152 cm60" 66 cm26" 84 cm33" 72 cm28"
13 158 12 - 13 13T EU 158
UK 12 - 13
US 13T		 158 cm62" 66 cm26" 84 cm33" 75 cm29,5"
14 164 13 - 14 14T EU 164
UK 13 - 14
US 14T		 164 cm65" 68 cm27" 88 cm35" 78 cm31"
15 170 14 - 15 15T EU 170
UK 14 - 15
US 15T		 170 cm67" 68 cm27" 88 cm34,5" 79 cm31"
16 176 15 - 16 16T EU 176
UK 15 - 16
US 16T		 176 cm69" - 70" 69 cm27" 92 cm36" 79 cm31"

How to measure?

1. Chest
Measure around chest at the fullest part. Keep your arms down.

2. Waist
Measure around natural waistline, the narrowest part above the belly button

3. Hip
Measure around the hip at the widest part

4. Inseam
Measure from top of inside leg at crotch to ankle bone

5. Body lengh
Measure from the top of the head down to the floor

Category:
Tops
  • Tops
  • Bottoms

Tops

How to measure?
Size EU UK US Size Body length 1.
Chest		 2.
Waist		 3.
Hip
4 104 3 - 4 4T EU 104
UK 3 - 4
US 4T		 104 cm41" 56 cm22" 54 cm21,5" 60 cm23,5"
6 116 5 - 6 5 EU 116
UK 5 - 6
US 5		 116 cm46" 60 cm23,5" 56 cm22" 64 cm25"
8 128 7 - 8 7X EU 128
UK 7 - 8
US 7X		 128 cm50,5" 65 cm25,5" 59 cm23" 69 cm27"
10 140 9 - 10 10 EU 140
UK 9 - 10
US 10		 140 cm55" 71 cm28" 63 cm25" 74 cm29"
12 152 11 - 12 12T EU 152
UK 11 - 12
US 12T		 152 cm60" 77 cm30,5" 67 cm26,5" 79 cm31"
14 164 13 - 14 14T EU 164
UK 13 - 14
US 14T		 164 cm64,5" 83 cm32,5" 71 cm28" 84 cm33"
16 176 15 - 16 16T EU 176
UK 15 - 16
US 16T		 176 cm69,5" - 70" 89 cm35" 75 cm29,5" 89 cm35"

Bottoms

How to measure?
Size EU UK US Size Body length 2.
Waist		 3.
Hip		 4.
Inside leg
4 104 3 - 4 4T EU 104
UK 3 - 4
US 4T		 104 cm41" 54 cm21,5" 60 cm23,5" 45 cm18"
5 110 4 - 5 5T/4 EU 110
UK 4 - 5
US 5T/4		 110 cm43,5" 54 cm21,5" 60 cm23,5" 48 cm19"
6 116 5 - 6 5 EU 116
UK 5 - 6
US 5		 116 cm46" 56 cm22" 64 cm25" 52 cm20,5"
7 122 6 - 7 6 EU 122
UK 6 - 7
US 6		 122 cm48" 56 cm22" 64 cm25" 56 cm22"
8 128 7 - 8 7X EU 128
UK 7 - 8
US 7X		 128 cm50,5" 59 cm23" 69 cm27" 60 cm23,5"
9 134 8 - 9 8 EU 134
UK 8 - 9
US 8		 134 cm53" 59 cm23" 69 cm27" 63 cm25"
10 140 9 - 10 10 EU 140
UK 9 - 10
US 10		 140 cm55" 63 cm25" 74 cm29" 65 cm25,5"
11 146 10 - 11 10T/12T EU 146
UK 10 - 11
US 10T/12T		 146 cm57,5" 63 cm25" 74 cm29" 69 cm27"
12 152 11 - 12 12T EU 152
UK 11 - 12
US 12T		 152 cm60" 67 cm26,5" 79 cm31" 71 cm28"
13 158 12 - 13 13T EU 158
UK 12 - 13
US 13T		 158 cm62" 67 cm26,5" 79 cm31" 75 cm29,5"
14 164 13 - 14 14T EU 164
UK 13 - 14
US 14T		 164 cm64,5" 71 cm28" 84 cm33" 77 cm30,5"
15 170 14 - 15 15T EU 170
UK 14 - 15
US 15T		 170 cm67" 71 cm28" 84 cm33" 80 cm31,5"
16 176 15 - 16 16T EU 176
UK 15 - 16
US 16T		 176 cm69,5" - 70" 75 cm29,5" 89 cm35" 82 cm32,5"

How to measure?

1. Chest
Measure around chest at the fullest part. Keep your arms down.

2. Waist
Measure around natural waistline, the narrowest part above the belly button

3. Hip
Measure around the hip at the widest part

4. Inseam
Measure from top of inside leg at crotch to ankle bone

5. Body lengh
Measure from the top of the head down to the floor

Question not answered?

We're here for you
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