FAQSome things we can answer right away.
- Ordering
- Payment
- Product
- Shipping
- Return
- Issues
- Contact Us
- Careers
Ordering
How do I place an order?
Just simply add the item(s) into your shopping bag and click checkout or click View shopping bag. The website will walk you through the steps to complete the order.
How do I check my order status?
If you have an account, you can check the status of your order by signing in and looking under your account history.
Did my order go through?
The confirmation page will appear after payment is submitted. A confirmation email will also be sent to your email address with the order information shortly after. An error message might appear. In this case, please contact Customer Service for further assistance at 1-866-544-1557.
Where can I enter in a promotional code?
During certain promotional periods, you will be able to enter in the promotional code in “View shopping bag.” Promotional codes are seasonal and only apply if entered during checkout. We do not offer any adjustments.
Do you offer any price adjustments?
Unfortunately, we do not offer price adjustments on previous purchases. Once an order has been placed, you accepted the listed price.
Can I cancel or modify my order before it ships?
Unfortunately, we are unable to make changes, including cancellations, to orders after they have been submitted. We are not responsible for typos made during the checkout process. Please double check all your information before submitting your order.
What if my item is out of stock?
If an item is out of stock, we will adjust your order and provide a refund for the missing items within 5-7 business days.
Can I purchase a gift card online?
Unfortunately, you cannot purchase or redeem gift cards online at this time. Gift cards purchased in stores can only be used in stores.
I want items showing on the model photo but I cannot locate on your site?
Unfortunately, if an item is not showing as available to purchase then that item is either not available in the US or already out of stock.
Can I order from the other global sites?
Sorry, the other country sites cannot ship to US customers.
Payment
What types of payment do you accept?
We accept Visa, Mastercard, American Express, Discover, Diners Club, and PayPal.
What do I do if there is a payment issue?
If your payment is having any issues, please contact your credit card company or our Customer Service team for further assistance.
What do I do when I get a payment error message?
Please check all your information again. (Name, card number, expiration date, CVC code, billing address)
When will I be charged?
If your card is authorized, the payment will be taken immediately and you will receive an e-mail confirming your order has been successful. We will not charge you afterwards for any failed payment transactions.
Product
Where is your size guide?
You can check out our size guide here
Product care?
Please take a look at the care instructions within every product to care for your Scotch and Soda product or check out our general care guide here.
I’m looking for an article from last season
Our webstore is updated constantly by adding new styles of our latest collection. If you are looking for an article of last season, we recommend contacting one of our stores to check if the item you are looking for is still available. Our stores are listed in our Store Finder.
Shipping
How long does it take to ship?
Processing and shipping time takes 2-7 business days. We aim to ship out our orders between 24-48 hours.
What shipping options do you offer?
We currently offer free FedEx Ground shipping on all orders over $100.
|
Shipping Method |
Rate |
Estimated Delivery |
|
FedEx Ground (orders over $100) |
Free |
2-7 business days after order is processed |
|
FedEx Ground (orders under $100) |
$7.95 |
2-7 business days after order is processed |
|
FedEx Standard Overnight |
$20.00 |
1 business day if order is placed before 2pm EST |
*Saturday, Sunday, and holidays are not considered business days for order processing. FedEx Standard Overnight is not available for orders containing fragrances.
On occasion, such as large sales events, there may be a slight delay in processing your order. We make every effort to process your order as quickly as we can. Please be advised that FedEx can be delayed with packages due to weather conditions.
Is a signature needed to accept your order?
If your order is $300 and over, your order must be signed for upon delivery. This will decrease the possibility of loss and theft. If no one is available to sign, FedEx will attempt to redeliver the package on another date.
Do you ship from USA?
Yes, the products are shipped from California.
Where in US do you ship to?
We ship to all 50 states in the United States.
For safety and security reasons, we do not deliver to APO, FPO or PO box addresses. Please use an alternative address.
For safety and security reasons, we do not deliver to APO, FPO or PO box addresses. Please use an alternative address.
Return
Return request form
If for any reason, you are not satisfied with your online purchase, please submit your online request form by following the instructions on this link: https://www.scotch-soda.com/us/en/return-request
What is your return policy?
Returns
If for any reason, you are not satisfied with your online purchase, you may return unused articles within 30 days of receipt (own expense). Please note that our perfumes can't be returned. For hygienic reasons, final sale on all earrings, underwear, and swimwear. Online orders cannot be returned to stores.
How to submit your return:- Select “Request a return here” in your shipping confirmation email or click on this return link https://www.scotch-soda.com/us/en/returns
- If you have an account with us, log into your account on our website and select “Order History”, then select “Request Return” in the Order History page
Next, follow these steps:
- Please select the product(s) you want to return and provide the reason of your return.
Return option 1: Use shipping label inside package
- Your package should contain a return label inside your package. The return label is pre-paid and pre-addressed. No additional postage is required. A return shipping charge of $7.95 will be automatically deducted from your refund. If for some reason, you lost the pre-paid return label, please contact Customer Service at webstore@scotch-soda.com.
- Once you confirm your return, you will receive a confirmation by e-mail.
- Please stick the return label provided in your shipped box on top of the shipping label and bring your package to the nearest FedEx location. Please make sure you keep the shipping receipt as proof.
Return option 2: Send it yourself
We highly recommend for our customers to use the pre-paid return label. However, if you do not wish to use the return label provided, you can send the item back to the following address. We recommend that all returns be sent with a traceable carrier such as USPS, UPS or FedEx. Keep the return tracking number from the package you are returning to ensure that the package is returned to our warehouse. Please note, Scotch & Soda is not responsible for packages sent with a return label not provided by us and you will be returning the package at your own expense.
SCOTCH & SODA
Attn: Webstore
16012 Arthur Street
Cerritos, CA 90703
Once we receive your returned items, all goods will be inspected. Articles must be returned undamaged and the original labels must be attached. Any item in unsuitable condition will be rejected. We will refund the returned goods within 14 days to the account you paid with.
For security reasons, we do not allow hand delivery of returns to our warehouse. Please note, we don’t accept returns of Scotch & Soda items purchased from third-party retailers. Please directly contact the third-party retailer where you made your purchase for information on their return policy.
Can I do exchanges?
Unfortunately we aren’t able to exchange your return. Once we receive your return in good condition, we will refund the returned articles within 14 working days. If the article you are looking for is still available, you can make a new order in our webstore.
What if my article is damaged or faulty?
If you have received a defective or faulty item from an online purchase, please contact Customer Service at consumercare@scotch-soda.com with a photo of the defective item within 3 months of the purchase date.
If you purchased an article more than 3 months ago and it is now damaged, unfortunately we are unable to offer you a compensation. If this was a production fault, the damage would have appeared within the 3 months. We would kindly like to remind you that the way the article is worn and washed has a big influence on the fabric.
If you purchased an article more than 3 months ago and it is now damaged, unfortunately we are unable to offer you a compensation. If this was a production fault, the damage would have appeared within the 3 months. We would kindly like to remind you that the way the article is worn and washed has a big influence on the fabric.
Have you received my returned goods?
As soon as we receive your return in our warehouse, we will notify you by e-mail. Please note that it takes a while to process your return. A refund will follow within 14 working days.
Refund?
A refund is made within 14 days of receiving your return order. The amount can only be refunded back to the original form of payment. Please note, due to the volume of orders and returns during the holidays, your refund can take up to 20 days.
I have a complaint about an article I bought in a Scotch & Soda store
If you have any issues or complaints about an article bought in a Scotch & Soda store, we recommend contacting one of our Scotch & Soda stores about this matter. They will be able to assist you. All our stores are listed in the Store Finder.
Issues
How do I fix wrong information on my order?
Please contact Customer Service to see if the information you need to change is changeable.
Something is wrong with package.
If something is wrong with your order, please send us an email with all the details regarding this issue. You can also call us at 1-866-544-1557.
There's an error on the website
Feel free to let us know by sending us and email so our company can follow up on the issue.
Contact Us
How can I contact Customer Service?
Feel free to contact us if you have any questions or concerns. We are always happy to help.
By Phone:
1-866-544-1557
Available Monday-Friday 8:00AM to 4:00PM EST (excluding bank holidays)
By Email:
For online orders: Contact form or consumercare@scotch-soda.com
For all other Inquiries: info.us@scotch-soda.com
By Phone:
1-866-544-1557
Available Monday-Friday 8:00AM to 4:00PM EST (excluding bank holidays)
By Email:
For online orders: Contact form or consumercare@scotch-soda.com
For all other Inquiries: info.us@scotch-soda.com
Careers
Careers
Looking for open positions at Scotch and Soda? Check out our careers page!
Size guideHow Scotch fits.
- Women
- Men
- Girls
- Boys
Tops/ Jackets
| Size | EU | UK | US | Chest | Waist | Hip |
|---|---|---|---|---|---|---|
| XS | 34 | 6 | 4 | 80 cm31" | 64 cm25" | 88 cm35" |
| S | 36 | 8 | 6 | 85 cm33" | 69 cm27" | 93 cm37" |
| M | 38 | 10 | 8 | 90 cm35" | 74 cm29" | 98 cm39" |
| L | 40 | 12 | 10 | 95 cm37" | 79 cm31" | 103 cm41" |
| XL | 42 | 14 | 12 | 100 cm39" | 84 cm33" | 108 cm43" |
Denim / Pants
| Size | Size | EU | UK | US | Waist | Hip | |
|---|---|---|---|---|---|---|---|
| 24 | XS | 34 | 6 | 4 | 61.5 cm24" | 85.5 cm34" | |
| 25 | XS | 34 | 6 | 4 | 64 cm25" | 88 cm34" | |
| 26 | S | 36 | 8 | 6 | 66.5 cm26" | 90.5 cm35" | |
| 27 | S | 36 | 8 | 6 | 69 cm27" | 93 cm36" | |
| 28 | M | 38 | 10 | 8 | 71.5 cm28" | 95.5 cm37" | |
| 29 | M | 38 | 10 | 8 | 74 cm29" | 98 cm38" | |
| 30 | L | 40 | 12 | 10 | 76.5 cm30" | 100.5 cm39" | |
| 31 | L | 40 | 12 | 10 | 79 cm31" | 103 cm40" | |
| 32 | XL | 42 | 14 | 12 | 81.5 cm32" | 105.5 cm41" | |
| XL | 42 | 14 | 12 | 84 cm32" | 108 cm41" | ||
Bikini
| Size | Chest |
|---|---|
| XS | 80 cm31" |
| S | 85 cm33" |
| M | 90 cm35" |
| L | 95 cm37" |
| XL | 100 cm39" |
Shoes
| Size | EU | UK | US | Foot Length |
|---|---|---|---|---|
| 35 | 35 | 2 | 5 | 21,2 cm8,34" |
| 36 | 36 | 3 | 6 | 22 cm8,66" |
| 37 | 37 | 4 | 7 | 22,9 cm9,01" |
| 38 | 38 | 5 | 8 | 23,7 cm9,33" |
| 39 | 39 | 6 | 9 | 24,6 cm9,68" |
| 40 | 40 | 7 | 10 | 25,4 cm10" |
| 41 | 41 | 8 | 11 | 26,2 cm10,31" |
Tops/ Jackets
| Size | EU | UK | US | Chest | Waist | Hip |
|---|---|---|---|---|---|---|
| S | 46 | S | S | 92 cm36" | 78 cm30,5" | 92 cm36" |
| M | 48 | M | M | 98 cm38,5" | 84 cm33" | 98 cm38,5" |
| L | 50 | L | L | 104 cm41" | 90 cm35,5" | 104 cm41" |
| XL | 52 | XL | XL | 110 cm43" | 96 cm38" | 110 cm43" |
| XXL | 54 | XXL | XXL | 116 cm45,5" | 102 cm40" | 116 cm45,5" |
Denim / Pants
| Size | Size | EU | UK | US | Waist | Hip | |
|---|---|---|---|---|---|---|---|
| 28 | S | 46 | S | S | 74 cm29" | 88 cm35" | |
| 29 | S | 46 | S | S | 76,5 cm30" | 90,5 cm35,5" | |
| 30 | S | 46 | S | S | 79 cm31" | 93 cm36,5" | |
| 31 | M | 48 | M | M | 81,5 cm32" | 95,5 cm37,5" | |
| 32 | M | 48 | M | M | 84 cm33" | 98 cm38,5" | |
| 33 | L | 50 | L | L | 86,5 cm34" | 100,5 cm39,5" | |
| 34 | L | 50 | L | L | 89 cm35" | 103 cm40,5" | |
| 36 | XL | 52 | XL | XL | 94 cm37" | 108 cm42,5" | |
| 38 | XXL | 54 | XXL | XXL | 99 cm39" | 113 cm44,5" | |
| Length | Inseam |
|---|---|
| 30 | 77 cm30" |
| 32 | 82 cm32" |
| 34 | 87 cm34" |
| 36 | 92 cm36" |
Swimshorts / Sweatshorts
| Width | Waist | Hip |
|---|---|---|
| S | 75 cm30" | 91 cm36" |
| M | 80 cm32" | 96 cm38" |
| L | 84 cm33" | 102 cm40" |
| XL | 89 cm35" | 107 cm42" |
| XXL | 97 cm38" | 115 cm45" |
Shoes
| Size | EU | UK | US | Foot Length | |
|---|---|---|---|---|---|
| 40 | 40 | 6,5 | 7,5 | 25,4 cm10" | |
| 41 | 41 | 7,5 | 8,5 | 26,3 cm10,35" | |
| 42 | 42 | 8 | 9 | 26,7 cm10,51" | |
| 43 | 43 | 9 | 10 | 27,6 cm10,86" | |
| 44 | 44 | 9,5 | 10,5 | 28 cm11,02" | |
| 45 | 45 | 10,5 | 11,5 | 28,6 cm11,25" | |
| 46 | 46 | 11 | 12 | 29 cm11,41" | |
| 47 | 47 | 11,5 | 13 | 29,3 cm11,53" | |
| 48 | 48 | 12 | 14 | 30 cm11,81" | |
Clothes
| Size | EU | UK | US | Body length | Chest width | Waist width | Hip width | Inside leg height |
|---|---|---|---|---|---|---|---|---|
| 4 | 98 - 104 | 3 - 4 | 4 T | 104 cm41" | 56 cm22" | 53 cm21" | 59 cm23" | 45 cm18" |
| 6 | 104 - 116 | 5 - 6 | 5 - 6 | 116 cm46" | 58 cm23" | 55 cm22" | 63 cm25" | 52 cm20" |
| 8 | 116 - 128 | 7 - 8 | 7 - 8 | 128 cm50" | 62 cm24" | 58 cm23" | 69 cm27" | 60 cm24" |
| 10 | 128 - 140 | 9 - 10 | 9 - 10 | 140 cm55" | 70 cm28" | 62 cm24" | 75 cm30" | 65 cm26" |
| 12 | 140 - 152 | 11 - 12 | 11 - 12 | 152 cm60" | 76 cm30" | 66 cm26" | 81 cm32" | 71 cm28" |
| 14 | 152 - 164 | 13 - 14 | 13 - 14 | 164 cm65" | 82 cm32" | 70 cm28" | 87 cm34" | 77 cm30" |
| 16 | 164 - 176 | 15 - 16 | 15 - 16 | 172 - 176 cm68" - 70" | 88 cm35" | 75 cm30" | 93 cm37" | 82 cm32" |
Shoes
| Size | EU | UK | US | Foot Length | Age |
|---|---|---|---|---|---|
| 28 - 29 | 28 - 29 | 10 - 10,5 | 11 - 11,5 | 17,5 - 18 cm6,8" - 7,08" | 4/5 years |
| 30 - 31 | 30 - 31 | 11,5 - 12,5 | 12,5 - 13,5 | 18,5 - 19,5 cm7,28" - 7,67" | 5/6 years |
| 32 - 33 | 32 - 33 | 13,5 - 1,5 | 1,5 - 2,5 | 20 - 21 cm7,87" - 8,26" | 7/8 years |
| 34 - 35 | 34 - 35 | 2 - 2,5 | 3 - 3,5 | 21,5 - 22 cm8,46" - 8,66" | 9/10 years |
| 36 - 37 | 36 - 37 | 3 - 4 | 4 - 5 | 22,5 - 23,5 cm8,85" - 9,25" | 11/12 years |
| 38 - 39 | 38 - 39 | 5 - 6 | 6 - 7 | 24 - 25 cm9,44" - 9,84" | 12/13 years |
Clothes
| Size | EU | UK | US | Body length | Chest width | Waist width | Hip width | Inside leg height |
|---|---|---|---|---|---|---|---|---|
| 4 | 98 - 104 | 3 - 4 | 4 T | 104 cm41" | 56 cm22" | 53 cm21" | 59 cm23" | 45 cm18" |
| 6 | 104 - 116 | 5 - 6 | 5 - 6 | 116 cm46" | 58 cm23" | 55 cm22" | 63 cm25" | 52 cm20" |
| 8 | 116 - 128 | 7 - 8 | 7 - 8 | 128 cm50" | 62 cm24" | 58 cm23" | 69 cm27" | 60 cm24" |
| 10 | 128 - 140 | 9 - 10 | 9 - 10 | 140 cm55" | 70 cm28" | 62 cm24" | 75 cm30" | 65 cm26" |
| 12 | 140 - 152 | 11 - 12 | 11 | 152 cm60" | 76 cm30" | 66 cm26" | 81 cm32" | 71 cm28" |
| 14 | 152 - 164 | 13 - 14 | 14 | 164 cm65" | 82 cm32" | 70 cm28" | 87 cm34" | 77 cm30" |
| 16 | 164 - 176 | 15 - 16 | 16 | 172 - 176 cm68" - 70" | 88 cm35" | 75 cm30" | 93 cm37" | 82 cm32" |
Shoes
| Size | EU | UK | US | Foot Length | Age |
|---|---|---|---|---|---|
| 28 - 29 | 28 - 29 | 10 - 10,5 | 11 - 11,5 | 17,5 - 18 cm6,8" - 7,08" | 4/5 years |
| 30 - 31 | 30 - 31 | 11,5 - 12,5 | 12,5 - 13,5 | 18,5 - 19,5 cm7,28" - 7,67" | 5/6 years |
| 32 - 33 | 32 - 33 | 13,5 - 1,5 | 1,5 - 2,5 | 20 - 21 cm7,87" - 8,26" | 7/8 years |
| 34 - 35 | 34 - 35 | 2 - 2,5 | 3 - 3,5 | 21,5 - 22 cm8,46" - 8,66" | 9/10 years |
| 36 - 37 | 36 - 37 | 3 - 4 | 4 - 5 | 22,5 - 23,5 cm8,85" - 9,25" | 11/12 years |
| 38 - 39 | 38 - 39 | 5 - 6 | 6 - 7 | 24 - 25 cm9,44" - 9,84" | 12/13 years |
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