Returns

Returns in-store

Some of our stores in North America are closed temporarily. We look forward to assisting you with your in-store returns and all other store inquiries once our locations re-open for business. Once re-opened our store locations will honor a 14 day return policy. For updates about our stores, please visit here

Returns online

For all online purchases placed between March 17, 2020 and June 23, 2020, we have temporarily extended our returns to 90 days. All orders placed after June 23, 2020, our standard 30 day return applies. A return shipping fee of $7.95 will also be deducted from your refund amount for using the return label provided.

If for any reason, you are not satisfied with your online purchase, you may return unused articles within 30 days of receipt (own expense). Please note that our perfumes can't be returned. For hygienic reasons, final sale on all earrings, underwear, and swimwear. Final sale items will be indicated on each applicable item and cannot be returned or exchanged at any time. We reserve the right to refuse return of any merchandise that does not meet our return requirements.

Online orders cannot be returned to stores. Store purchases can only be returned at one of our retail stores.

How to submit your return:
- Select “Request a return here” in your shipping confirmation email or click on this return link https://www.scotch-soda.com/us/en/returns
- If you have an account with us, log into your account on our website and select “Order History”, then select “Request Return” in the Order History page

Next, follow these steps:
- Please select the product(s) you want to return and provide the reason of your return.

Return option 1: Use shipping label inside package
- Your package should contain a return label inside your package. The return label is pre-paid and pre-addressed.  No additional postage is required. A return shipping fee of $7.95 will be deducted from your refund amount for using the return label provided. If for some reason, you lost the pre-paid return label, please contact Customer Service at consumercare@scotch-soda.com
- Once you confirm your return, you will receive a confirmation by e-mail.
- Please stick the return label provided in your shipped box on top of the shipping label and bring your package to the nearest FedEx location. Please make sure you keep the shipping receipt as proof.

Return option 2: Send it yourself
We highly recommend for our customers to use the pre-paid return label.  However, if you do not wish to use the return label provided, you can send the item back to the following address. We recommend that all returns be sent with a traceable carrier such as USPS, UPS or FedEx. Keep the return tracking number from the package you are returning to ensure that the package is returned to our warehouse. Please note, Scotch & Soda is not responsible for packages sent with a return label not provided by us and you will be returning the package at your own expense. 

SCOTCH & SODA
Attn: Webstore
16012 Arthur Street
Cerritos, CA 90703

Once we receive your returned items, all goods will be inspected. Articles must be returned undamaged and the original labels must be attached. Any item in unsuitable condition will be rejected. We will refund the returned goods within 14 days to the account you paid with.

For security reasons, we do not allow hand delivery of returns to our warehouse. Please note, we don’t accept returns of Scotch & Soda items purchased from third-party retailers. Please directly contact the third-party retailer where you made your purchase for information on their return policy.