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Returns

If for any reason you are not satisfied with your online purchase, you may return unused articles within 60 days of receipt (own expense). The articles must be returned undamaged and with their labels attached. Online orders can’t be returned to other stores. Please note that our fragrances and detergent can’t be returned.

If you decide to return an item, please use our Online Return Portal, as this is the most sustainable option. If you prefer paper, you can also download our return form here.

To return your order, please fill in the complete return form you have received and attach it to your package. Please send the package to the following address:

SCOTCH & SODA
Returns Webstore
Jacobus Spijkerdreef 20 – 24
2132PZ Hoofddorp
The Netherlands


Once we receive your return, all goods will be inspected. Articles must be returned undamaged and with their labels attached. Any item in unsuitable condition will be sent back to you. A refund of the returned goods will be made within 14 days to the card you used for the original purchase. Shipping costs are on your expense. Since we are not responsible for any items that are sent to us in error, we recommend using a postal service that insures the value of your returned products or gives you a proof of posting.


Unless you have expressly agreed otherwise, we will refund you by using the same payment method you used to purchase the item. In any case, there will be no charge for this refund.


Unfortunately, it's not possible to exchange items.

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