Delivery

Your order will be delivered within 2 - 4 working days. Our packages are shipped with Postnord (DPD) to your pick-up point and a valid ID will be required to retrieve your package. UPS is used on home delivery: If you are not around to take the delivery of your parcel, the carrier will leave a calling card telling you how to collect your package. Alternatively, UPS will try two more times to deliver the package.

Returns

If for any reason you are not satisfied with your online purchase, you may return unused articles within 30 days of receipt (own expense). The articles must be returned undamaged and with their labels attached. You can return the items in two ways: by post/courier, or in a Scotch & Soda shop. Please note that our fragrances and detergent can’t be returned.


To return your order, please fill in the complete return form you have received and attach it to your package. Please send the package to the following address:

SCOTCH & SODA
Returns webstore
Jacobus Spijkerdreef 20 – 24
2132PZ Hoofddorp
The Netherlands


Once we receive your return, all goods will be inspected. Articles must be returned undamaged and with their labels attached. Any item in unsuitable condition will be sent back to you. A refund of the returned goods will be made within 14 days to the card you used for the original purchase. Shipping costs are on your expense. Since we are not responsible for any items that are sent to us in error, we recommend using a postal service that insures the value of your returned products or gives you a proof of posting.


In an official Scotch & Soda shop

In Sweden, it's also possible to return your order for free in one of our official stores. (Outlet Stores excluded).
1. Bring a proof purchase such as the delivery note or order confirmation.
2. When the return meets all conditions set out on the "Returns" page, you will receive a delivery receipt in the store. Please keep it safe.
3. We can't return cash for your online purchases in the shop. You will receive promptly and within 14 business days a refund for the returned items to the account you used for the original purchase. (Please check "Reimbursement" for more information).


Unless you have expressly agreed otherwise, we will refund you by using the same payment method you used to purchase the item. In any case, there will be no charge for this refund.


Unfortunately, it's not possible to exchange items.


Download our return form (PDF)