Returns

Returns online

For all online purchases we’ve extended our returns period to 60 days.

1. Right of withdrawal

If for whatever reason you wish to return your online purchase, you can return unused items within 60 days of receiving your complete order. This is called the grace period. Please note that our perfumes and detergent can't be returned if the seal on the package is broken.


To make use of your right of withdrawal, you must notify us within the 60 day withdrawal period by an unequivocal statement (for example by email or post) to know that you want to use your right to cancel the agreement. You can use the Rights of Withdrawal form.


Also, we need to receive the returned items within the 60 day of withdrawal period. You can return the items by post/courier.


For returning your items we kindly request to use our return form, but you are not obliged to do so.


By post
Returning your order by post or courier is at your own expense. We are not responsible for products that are returned to us in error. We recommend you use a courier service which provides insurance for the value of the items you return or at least provides you with proof of shipment.


Make sure the items you want to return are properly packaged. Then send everything to the following address:

SCOTCH & SODA
Returns Webstore
Jacobus Spijkerdreef 20 – 24
2132PZ Hoofddorp
The Netherlands


Reimbursement
When you have used your right of withdrawal, we will refund the amount paid for the item concerned (including shipping costs) without delay and no later than 14 days after receipt of the message that you wish to terminate the agreement. Note that we must have received the item or that you can show you have returned the item. If you have chosen a different shipping method than the cheapest standard delivery method used by Scotch & Soda, we won't repay any extra costs resulting from this.


Unless you have expressly agreed otherwise, we will refund you by using the same payment method you used to purchase the item. In any case, there will be no charge for this refund.


Unfortunately, it's not possible to exchange items.


Fitting items
During the 60 day withdrawal period, you can use the product to the extent necessary to establish the nature, characteristics and functioning of the article in the same way that you would do in a shop. For example, you may fit the article, but do not wear it outside.


When you return an item that you have damaged, has been washed, the labels have been removed, the item is incomplete or contains other signs of wear showing that you have used the item more extensively than described above, you are liable for any depreciation in the value of the item. Scotch & Soda will deduct this of from the total amount to be refunded to you.


2. Defective items

Besides your right of withdrawal, you are entitled by law to a proper product, or as the law calls it 'a product that complies with the agreement'. Should this not be the case, you are (depending on the circumstances) eligible for an exchange of the item or a full refund. If you have a complaint about a product you have purchased online, please contact customer support. Please provide as much information as possible, preferably including the order numbers in question.


If you have returned a defective item, we will reimburse the return shipping costs on your part.


Complaints

Scotch and Soda strives to deliver high quality products and services. If for any reason you may have a complaint, you can contact us by phone, post or e-mail.

Please address to:
Scotch and Soda e-commerce B.V.
Jakobus Spijkerdreef 20-24
2132 PZ Hoofddorp, The Netherlands
Phone: 0031 (0) 23-5677663 (monday till friday 9.00 - 18.00)
E-mail: consumercare@scotch-soda.com

If we do not offer a proper solution for your complaint, you can also forward your complaint to a licensed dispute resolution body via the European ODR Platform: http://ec.europa.eu/consumers/odr/. We are not obliged to cooperate to an alternative dispute settlement.