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  • Payment
Payment
Once you have completed the check out page you have to agree with the terms and conditions to get redirected to the payment page. We accept numerous payment methods.
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We take your online security very seriously. Personal and payment information is safe and no data is sent over without encryption. Protecting your information is our highest priority. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology and other measures.
The Card Security Code (CVC/CVV/CID) is an additional three or four digit security code that is printed (not embossed) on the front or back of your credit card. The CVC/CVV/CID is an extra security measure to ensure that you are in possession of your own credit card.
If your card is authorised, the payment will be taken immediately and you will receive an e-mail confirming your order has been successful. Only paid orders will be handled. We will not charge you (afterwards) for any failed payment transactions.
Delivery
You will be notified by e-mail at various stages during the dispatching process of your order. If you have an account, you can login and check "My Orders" for the current status of your order. 
We try to send packages within 24 hours with the exception of weekends and during bank holidays. After your order is shipped you will receive a tracking number by e-mail to follow your package along its trip.

When choosing for Same Day Delivery (ordered before 11:30 in the morning) you will receive your order with Trunkrs. Shipments with Same Day Delivery will take place from Monday to Friday from 17:00 till 22:00, holidays excepted. The option Same Day Delivery can be chosen at the step “Choose shipment method” in the order process. The costs for the Same Day Delivery are € 9.95.
Unfortunately we are unable to change a delivery address once the order has been dispatched. Please note that we won’t ship your package again if you weren’t able to collect your package.
Once your order is sent, you will receive a tracking number by e-mail to follow your package along its trip to your doorstep. Feel free to contact Customer Service if you have any further questions or concerns regarding the shipment of your order.
Your order will be delivered within 1-2 working days. Our packages are shipped with UPS or PostNL, a signature may be required on receipt. If you are not around to take the delivery of your parcel, the carrier will leave a calling card telling you how to collect your package. Alternatively, UPS or PostNL will try two more times to deliver the package.

You have the option to choose Same Day Delivery by Trunkrs (when ordered before 11:30 in the morning). Shipments with Same Day Delivery will take place from Monday to Friday from 17:00 till 22:00, holidays excepted. If you are not home at the first delivery attempt, they will try to deliver at the neighbors. If the delivery is not possible at your neighbors, a next delivery attempt will be made the next day.
The shipping costs are for free*. Please note that returning costs are on your expense.
*Subject to change

With Trunkrs we deliver to almost every address in The Netherlands on the same day (except for the wadden islands) for € 9.95. With a return of items shipped with this option, the shipping costs of € 9.95 will not be refunded.
If you receive a wrong item or something is missing, feel free to contact Customer Service. Please send as many details as possible including specific order numbers.
Returning

Returns

1. Right of withdrawal

If for whatever reason you wish to return your online purchase, you can return unused items within 30 days of receipt. This is called the grace period. Please note that our perfumes and detergent can't be returned if the seal on the package is broken.


To make use of your right of withdrawal, you must notify us within the 30 day grace period by an unequivocal statement (for example by email or post) to know that you want to use your right to cancel the agreement. You can use the return form but are not obliged to do so.


Also, we need to receive the returned items within the 30 day grace period. You can return the items in two ways: by post/courier, or in a Scotch & Soda shop in the Netherlands.


By post
Returning your order by post or courier is at your own expense. We are not responsible for products that are returned to us in error. We recommend you use a courier service which provides insurance for the value of the items you return or at least provides you with proof of shipment.


Make sure the items you want to return are properly packaged. Then send everything to the following address:

SCOTCH & SODA
Returns Webstore
Jacobus Spijkerdreef 20 – 24
2132PZ Hoofddorp
The Netherlands


In an official Scotch & Soda shop
In the Netherlands, it's also possible to return your order for free in one of our official stores. (Outlet Stores excluded).
1. Bring a proof purchase such as the delivery note or order confirmation.
2. When the return meets all conditions set out on the "Returns" page, you will receive a delivery receipt in the store. Please keep it safe.
3. We can't return cash for your online purchases in the shop. You will receive promptly and within 14 business days a refund for the returned items to the account you used for the original purchase. (Please check "Reimbursement" for more information).


Reimbursement
When you have used your right of withdrawal, we will refund the amount paid for the item concerned (including shipping costs) without delay and no later than 14 days after receipt of the message that you wish to terminate the agreement. Note that we must have received the item or that you can show you have returned the item. If you have chosen a different shipping method than the cheapest standard delivery method used by Scotch & Soda, we won't repay any extra costs resulting from this.


Unless you have expressly agreed otherwise, we will refund you by using the same payment method you used to purchase the item. In any case, there will be no charge for this refund.


Unfortunately, it's not possible to exchange items.


Fitting items
During the 30 day grace period, you can use the product to the extent necessary to establish the nature, characteristics and functioning of the article in the same way that you would do in a shop. For example, you may fit the article, but do not wear it outside.


When you return an item that you have damaged, has been washed, the labels have been removed, the item is incomplete or contains other signs of wear showing that you have used the item more extensively than described above, you are liable for any depreciation in the value of the item. Scotch & Soda will deduct this of from the total amount to be refunded to you.


2. Defective items

Besides your right of withdrawal, you are entitled by law to a proper product, or as the law calls it 'a product that complies with the agreement'. Should this not be the case, you are (depending on the circumstances) eligible for an exchange of the item or a full refund. If you have a complaint about a product you have purchased online, please contact customer support. Please provide as much information as possible, preferably including the order numbers in question.


If you have returned a defective item, we will reimburse the return shipping costs on your part.


Complaints

Scotch and Soda strives to deliver high quality products and services. If for any reason you may have a complaint, you can contact us by phone, post or e-mail.

Please address to:
Scotch and Soda e-commerce B.V.
Jakobus Spijkerdreef 20-24
2132 PZ Hoofddorp, The Netherlands
Phone: 0031 (0) 23-5677663 (monday till friday 9.00 - 18.00)
E-mail: consumercare@scotch-soda.com

If we do not offer a proper solution for your complaint, you can also forward your complaint to a licensed dispute resolution body via the European ODR Platform: http://ec.europa.eu/consumers/odr/. We are not obliged to cooperate to an alternative dispute settlement.

When you have used your right of withdrawal, we will refund the amount paid for the item concerned (including shipping costs) without delay and no later than 14 days after receipt of the message that you wish to terminate the agreement. Note that we must have received the item or that you can show you have returned the item. If you have chosen a different shipping method than the cheapest standard delivery method used by Scotch & Soda, we won't repay any extra costs resulting from this.

Unless you have expressly agreed otherwise, we will refund you by using the same payment method you used to purchase the item. In any case, there will be no charge for this refund.

Unfortunately, it's not possible to exchange items.
During the 30 day grace period, you can use the product to the extent necessary to establish the nature, characteristics and functioning of the article in the same way that you would do in a shop. For example, you may fit the article, but do not wear it outside.

When you return an item that you have damaged, has been washed, the labels have been removed, the item is incomplete or contains other signs of wear showing that you have used the item more extensively than described above, you are liable for any depreciation in the value of the item. Scotch & Soda will deduct this from the total amount to be refunded to you.
We will notify you by email once we have received the items. It may take a while to process your return. You will receive immediately and within 14 business days a refund after you have let us know you want to return the items. We hold the right to wait with the actual refund until the moment we have received the returned item or that you can prove the item has been returned to us.
Ordering
You don’t need an account to order in our webstore. However, setting up an account will allow you to view past orders and the status of your current order. Creating an account is easy and can be done at the checkout.
If you forget your password you can easily request a new one by using the "Forgot Password" button on the log in page. When you enter your e-mail address a new password will be sent automatically. If you are (still) having login problems, please feel free to contact Customer Service.
Unfortunately, we can't change your order after you've placed it. This includes changing the size and colour of an item, removing an item or changing the delivery address. You do have the right to cancel the entire order within the 30-day grace period. You can find more information here about your right to cancel the agreement.
You have the right to cancel your order. Please keep in mind we go out of our way to deliver the order as fast as possible. So it may be shipped already. If it's already shipped, you can refuse to accept the package when the courier arrives with it. You can find more information here about your right to cancel the agreement within the 30-day grace period.
  • Women
Category:
Tops
  • Tops
  • Bottoms
  • Bikini
  • Shoes

Tops

How to measure?
Size EU UK US Size 1.
Chest
2.
Waist
3.
Hip
XS 34 6 4 EU 34
UK 6
US 4
80 cm31" 64 cm25" 88 cm35"
S 36 8 6 EU 36
UK 8
US 6
85 cm33" 69 cm27" 93 cm37"
M 38 10 8 EU 38
UK 10
US 8
90 cm35" 74 cm29" 98 cm39"
L 40 12 10 EU 40
UK 12
US 10
95 cm37" 79 cm31" 103 cm41"
XL 42 14 12 EU 42
UK 14
US 12
100 cm39" 84 cm33" 108 cm43"

Bottoms

How to measure?
Size EU UK US Size 2.
Waist
3.
Hip
24 / XS 34 6 4 EU 34
UK 6
US 4
61.5 cm24" 85.5 cm34"
25 / XS 34 6 4 EU 34
UK 6
US 4
64 cm25" 88 cm34"
26 / S 36 8 6 EU 34
UK 8
US 6
66.5 cm26" 90.5 cm35"
27 / S 36 8 6 EU 34
UK 8
US 6
69 cm27" 93 cm36"
28 / M 38 10 8 EU 34
UK 10
US 8
71.5 cm28" 95.5 cm37"
29 / M 38 10 8 EU 34
UK 10
US 8
74 cm29" 98 cm38"
30 / L 40 12 10 EU 34
UK 12
US 10
76.5 cm30" 100.5 cm39"
31 / L 40 12 10 EU 34
UK 12
US 10
79 cm31" 103 cm40"
32 / XL 42 14 12 EU 34
UK 14
US 12
81.5 cm32" 105.5 cm41"
XL 42 14 12 EU 34
UK 14
US 12
84 cm32" 108 cm41"
 

Inseam

Length 4.
Inseam
30 76 cm30"
32 81 cm32"
34 86 cm34"

Bikini

How to measure?
Size 1.
Chest
XS 80 cm31"
S 85 cm33"
M 90 cm35"
L 95 cm37"
XL 100 cm39"

Shoes

How to measure?
Size EU UK US Size Foot Length
36 36 3,5 6 EU 36
UK 3,5
US 6
23,5 cm9,3"
37 37 4 6,5 EU 37
UK 4
US 6,5
24,0 cm9,4"
38 38 5 7,5 EU 38
UK 5
US 7,5
24,5 cm9,6"
39 39 6 8,5 EU 34
UK 6
US 8,5
25,0 cm9,8"
40 40 6,5 9 EU 34
UK 6,5
US 9
25,5 cm10,0"
41 41 7 9,5 EU 34
UK 7
US 9,5
26,0 cm10,2"
42 42 7,5 10 EU 34
UK 7,5
US 10
26,5 cm10,4"

How to measure?

1. Chest
Measure around chest at the fullest part. Keep your arms down.

2. Waist
Measure around natural waistline, the narrowest part above the belly button

3. Hip
Measure around the hip at the widest part

4. Inseam
Measure from top of inside leg at crotch to ankle bone

Category:
Tops
  • Tops
  • Bottoms
  • Shorts
  • Shoes

Tops

How to measure?
Size EU UK US Size 1.
Chest
2.
Waist
3.
Hip
S 46 S S EU 46
UK S
US S
92 cm36" 78 cm30,5" 92 cm36"
M 48 M M EU 48
UK M
US M
98 cm38,5" 84 cm33" 98 cm38,5"
L 50 L L EU 50
UK L
US L
104 cm41" 90 cm35,5" 104 cm41"
XL 52 XL XL EU 52
UK XL
US XL
110 cm43" 96 cm38" 110 cm43"
XXL 54 XXL XXL EU 54
UK XXL
US XXL
116 cm45,5" 102 cm40" 116 cm45,5"

Bottoms

How to measure?
Size EU UK US Size 2.
Waist
3.
Hip
28 / S 46 36 36 EU 46
UK 36
US 36
77,5 cm30,5" 91,5 cm36"
29 / S 46 36 36 EU 46
UK 36
US 36
80 cm31,5" 94 cm37"
30 / M 48 38 38 EU 46
UK 38
US 38
82,5 cm32,5" 96,5 cm38"
31 / M 48 38 38 EU 48
UK 38
US 38
85 cm33,5" 99 cm39"
32 / L 50 40 40 EU 50
UK 40
US 40
87,5 cm34,5" 101,5 cm40"
33 / L 50 40 40 EU 50
UK 40
US 40
90 cm35,5" 104 cm41"
34 / XL 52 42 42 EU 52
UK 42
US 42
92,5 cm36,5" 106,5 cm42"
36 / XL 52 42 42 EU 52
UK 42
US 42
97,5 cm38,5" 111,5 cm44"
38 / XXL 54 44 44 EU 54
UK 44
US 44
102,5 cm40,5" 116,5 cm46"
 

Inseam

Length 4.
Inseam
30 77 cm30"
32 82 cm32"
34 87 cm34"
36 92 cm36"

Shorts

How to measure?
Size 2.
Waist
3.
Hip
S 75 cm30" 91 cm36"
M 80 cm32" 96 cm38"
L 84 cm33" 102 cm40"
XL 89 cm35" 107 cm42"
XXL 97 cm38" 115 cm45"

Shoes

How to measure?
Size EU UK US Size Fußlänge
40 40 6,5 7,5 EU 40
UK 6,5
US 7,5
26,0 cm10,2"
41 41 7 8 EU 41
UK 7
US 8
26,5 cm10,4"
42 42 8 9 EU 42
UK 8
US 9
27,0 cm10,6"
43 43 9 10 EU 43
UK 9
US 10
27,5 cm10,8"
44 44 10 11 EU 44
UK 10
US 11
28,0 cm11,0"
45 45 10,5 11,5 EU 45
UK 10,5
US 11,5
28,5 cm11,2"
46 46 11 12 EU 46
UK 11
US 12
29,0 cm11,4"

How to measure?

1. Chest
Measure around chest at the fullest part. Keep your arms down.

2. Waist
Measure around natural waistline, the narrowest part above the belly button

3. Hip
Measure around the hip at the widest part

4. Inseam
Measure from top of inside leg at crotch to ankle bone

Category:
Tops
  • Tops
  • Bottoms

Tops

How to measure?
Size EU UK US Size Body length 1.
Chest
2.
Waist
3.
Hip
4 104 3 - 4 4T EU 98 - 104
UK 3 - 4
US 4T
104 cm41" 56 cm22" 54 cm21" 60 cm24"
6 116 5 - 6 5 EU 116
UK 5 - 6
US 5
116 cm46" 60 cm24" 56 cm22" 64 cm25"
8 128 7 - 8 7 EU 128
UK 7 - 8
US 7
128 cm50" 65 cm26" 58 cm23" 70 cm28"
10 140 9 - 10 9 EU 140
UK 9 - 10
US 10
140 cm55" 71 cm28" 65 cm24" 77 cm30"
12 152 11 - 12 12T EU 152
UK 11 - 12
US 12T
152 cm60" 78 cm31" 66 cm26" 84 cm33"
14 164 13 - 14 14T EU 164
UK 13 - 14
US 14T
164 cm65" 83 cm33" 68 cm27" 88 cm35"
16 176 15 - 16 16T EU 176
UK 15 - 16
US 16T
176 cm69" - 70" 87 cm34" 69 cm27" 92 cm36"

Bottoms

How to measure?
Size EU UK US Size Body length 2.
Waist
3.
Hip
4.
Inside leg
4 104 3 - 4 4T EU 104
UK 3 - 4
US 4T
104 cm41" 54 cm21" 60 cm24" 45 cm18"
5 110 4 - 5 5T/4 EU 110
UK 4 - 5
US 5T/4
110 cm43,5" 54 cm21" 60 cm24" 48 cm19"
6 116 5 - 6 5 EU 116
UK 5 - 6
US 5
116 cm46" 56 cm22" 64 cm25" 52 cm20"
7 122 6 - 7 6 EU 122
UK 6 - 7
US 6
122 cm48" 56 cm22" 64 cm25" 56 cm22"
8 128 7 - 8 7 EU 128
UK 7 - 8
US 7
128 cm50" 58 cm23" 70 cm28" 60 cm24"
9 134 8 - 9 8 EU 134
UK 8 - 9
US 8
134 cm53" 58 cm23" 70 cm28" 63 cm25"
10 140 9 - 10 10 EU 140
UK 9 - 10
US 10
140 cm55" 62 cm24" 77 cm30" 66 cm26"
11 146 10 - 11 12 EU 146
UK 10 - 11
US 12
146 cm57,5" 62 cm24,5" 77 cm30,5" 69 cm27"
12 152 11 - 12 12T EU 152
UK 11 - 12
US 12T
152 cm60" 66 cm26" 84 cm33" 72 cm28"
13 158 12 - 13 13T EU 158
UK 12 - 13
US 13T
158 cm62" 66 cm26" 84 cm33" 75 cm29,5"
14 164 13 - 14 14T EU 164
UK 13 - 14
US 14T
164 cm65" 68 cm27" 88 cm35" 78 cm31"
15 170 14 - 15 15T EU 170
UK 14 - 15
US 15T
170 cm67" 68 cm27" 88 cm34,5" 79 cm31"
16 176 15 - 16 16T EU 176
UK 15 - 16
US 16T
176 cm69" - 70" 69 cm27" 92 cm36" 79 cm31"

How to measure?

1. Chest
Measure around chest at the fullest part. Keep your arms down.

2. Waist
Measure around natural waistline, the narrowest part above the belly button

3. Hip
Measure around the hip at the widest part

4. Inseam
Measure from top of inside leg at crotch to ankle bone

5. Body lengh
Measure from the top of the head down to the floor

Category:
Tops
  • Tops
  • Bottoms

Tops

How to measure?
Size EU UK US Size Body length 1.
Chest
2.
Waist
3.
Hip
4 104 3 - 4 4T EU 104
UK 3 - 4
US 4T
104 cm41" 56 cm22" 54 cm21,5" 60 cm23,5"
6 116 5 - 6 5 EU 116
UK 5 - 6
US 5
116 cm46" 60 cm23,5" 56 cm22" 64 cm25"
8 128 7 - 8 7X EU 128
UK 7 - 8
US 7X
128 cm50,5" 65 cm25,5" 59 cm23" 69 cm27"
10 140 9 - 10 10 EU 140
UK 9 - 10
US 10
140 cm55" 71 cm28" 63 cm25" 74 cm29"
12 152 11 - 12 12T EU 152
UK 11 - 12
US 12T
152 cm60" 77 cm30,5" 67 cm26,5" 79 cm31"
14 164 13 - 14 14T EU 164
UK 13 - 14
US 14T
164 cm64,5" 83 cm32,5" 71 cm28" 84 cm33"
16 176 15 - 16 16T EU 176
UK 15 - 16
US 16T
176 cm69,5" - 70" 89 cm35" 75 cm29,5" 89 cm35"

Bottoms

How to measure?
Size EU UK US Size Body length 2.
Waist
3.
Hip
4.
Inside leg
4 104 3 - 4 4T EU 104
UK 3 - 4
US 4T
104 cm41" 54 cm21,5" 60 cm23,5" 45 cm18"
5 110 4 - 5 5T/4 EU 110
UK 4 - 5
US 5T/4
110 cm43,5" 54 cm21,5" 60 cm23,5" 48 cm19"
6 116 5 - 6 5 EU 116
UK 5 - 6
US 5
116 cm46" 56 cm22" 64 cm25" 52 cm20,5"
7 122 6 - 7 6 EU 122
UK 6 - 7
US 6
122 cm48" 56 cm22" 64 cm25" 56 cm22"
8 128 7 - 8 7X EU 128
UK 7 - 8
US 7X
128 cm50,5" 59 cm23" 69 cm27" 60 cm23,5"
9 134 8 - 9 8 EU 134
UK 8 - 9
US 8
134 cm53" 59 cm23" 69 cm27" 63 cm25"
10 140 9 - 10 10 EU 140
UK 9 - 10
US 10
140 cm55" 63 cm25" 74 cm29" 65 cm25,5"
11 146 10 - 11 10T/12T EU 146
UK 10 - 11
US 10T/12T
146 cm57,5" 63 cm25" 74 cm29" 69 cm27"
12 152 11 - 12 12T EU 152
UK 11 - 12
US 12T
152 cm60" 67 cm26,5" 79 cm31" 71 cm28"
13 158 12 - 13 13T EU 158
UK 12 - 13
US 13T
158 cm62" 67 cm26,5" 79 cm31" 75 cm29,5"
14 164 13 - 14 14T EU 164
UK 13 - 14
US 14T
164 cm64,5" 71 cm28" 84 cm33" 77 cm30,5"
15 170 14 - 15 15T EU 170
UK 14 - 15
US 15T
170 cm67" 71 cm28" 84 cm33" 80 cm31,5"
16 176 15 - 16 16T EU 176
UK 15 - 16
US 16T
176 cm69,5" - 70" 75 cm29,5" 89 cm35" 82 cm32,5"

How to measure?

1. Chest
Measure around chest at the fullest part. Keep your arms down.

2. Waist
Measure around natural waistline, the narrowest part above the belly button

3. Hip
Measure around the hip at the widest part

4. Inseam
Measure from top of inside leg at crotch to ankle bone

5. Body lengh
Measure from the top of the head down to the floor

  • Product
Product
You will find more information about the composition of the fabric on the product detail page. If you have any additional questions, please feel free to contact Customer Service.
Since we have a limited seasonal collection, products may run out of stock during the season. If the colour or size isn’t shown on the product detail page, it is no longer in stock. You can also contact a store near your home and check if they still have the item in stock. Our stores are listed in our Store Finder.
Our webstore is updated constantly by adding new styles of our latest collection. If you are looking for an article of last season, we recommend contacting a store near your home to check if they still sell the item you are looking for. Our stores are listed in our Store Finder.
The prices in our webstore include VAT.
Technical issues
If you can’t pay for your order, there can be several reasons. Feel free to contact Customer Service if you have any further questions or concerns regarding your payment.
Our webstore should be working all the time. However, if you do find an error in our webstore, we would be really happy if you would let us know by contacting Customer Service.
Faulty article
You should inspect Scotch & Soda goods for faults as soon as you receive them. If you think there is a defect, please let us know straight away by contacting Customer Service explaining what’s wrong and attaching photo’s to your message. Please note that we must be notified within 14 days if any items received are defective or damaged.
If you have any issue or complaint about an article bought in a Scotch & Soda store, we recommend to contact one of our Scotch & Soda stores about this matter. All our stores are listed in the Store Finder.
Privacy
For more information you can check our privacy policy 
Contact
Feel free to contact us if you have any questions or concerns. We are always happy to help.
Please send us a message with your question and order number by email
You may also call us at +31 (0)23 5677663.
Our operating hours are from Monday to Friday, between 9:00 am to 18:00 pm (CET) with the exception of bank holidays.
Collection
You can find articles that are used in the online campaign and look book.
Twice a year we launch our collection that is available in our webstore, our Scotch & Soda Stores and other stores that sell our brand. Please check our Store Finder for a complete overview. Throughout the season different styles of our collection arrive. You may contact Customer Service to check when an article will be available.
Newsletter
You can easily subscribe to our newsletter in the bottom of our website, and be the first to hear about what is happening at Scotch & Soda.
Every week we send our newsletter, with the latest news on our collections, our favourites and what is happening at Scotch & Soda.
If you change your mind, you can unsubscribe at anytime by clicking 'unsubscribe' at the end of the newsletter.

Question not answered?

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