Delivery
Your package will be delivered within 2-7 working days after you place an order. We ship our packages with DHL and a signature may be required on receipt. If you are not around to take the delivery of your parcel, the carrier will leave a calling card telling you how to collect your package. Alternatively the carrier will try 2 more times to deliver the package. Please note that we are unable to change a delivery address once the order has been dispatched and we will not ship your package again if you weren’t able to collect your package.
Returns
If for any reason you are not satisfied with your online purchase, you may return unused articles within 60 days of receipt (own expense). The articles must be returned undamaged and with their labels attached. Online orders can’t be returned to other stores. Please note that our fragrances and detergent can’t be returned.
If you decide to return an item, please use our Online Return Portal, as this is the most sustainable option. If you prefer paper, you can also download our return form here.
To return your order, please fill in the complete return form you have received and attach it to your package. Please send the package to the following address:
S&S Europe B.V.
Returns Webstore
John Henry Wiltonlaan 10
2132 NV Hoofddorp
The Netherlands
Once we receive your return, all goods will be inspected. Articles must be returned undamaged and with their labels attached. Any item in unsuitable condition will be sent back to you. A refund of the returned goods will be made within 14 days to the card you used for the original purchase. Shipping costs are on your expense. Since we are not responsible for any items that are sent to us in error, we recommend using a postal service that insures the value of your returned products or gives you a proof of posting.
Unless you have expressly agreed otherwise, we will refund you by using the same payment method you used to purchase the item. In any case, there will be no charge for this refund.
Unfortunately, it's not possible to exchange items.