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Your orderIs our business. Find it here.

  • Payment
  • Delivery
  • Returning
  • Ordering
Payment

How do I pay for my order?

Once you have completed the check out page you have to agree with the terms and conditions to get redirected to the payment page. We accept numerous payment methods.
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Is it safe to order online?

We take your online security very seriously. Personal and payment information is safe and no data is sent over without encryption. Protecting your information is our highest priority. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology and other measures.

What is a CVC/CVV/CID?

The Card Security Code (CVC/CVV/CID) is an additional three or four digit security code that is printed (not embossed) on the front or back of your credit card. The CVC/CVV/CID is an extra security measure to ensure that you are in possession of your own credit card.

When will I be charged?

If your card is authorised, the payment will be taken immediately and you will receive an e-mail confirming your order has been successful. Only paid orders will be handled. We will not charge you (afterwards) for any failed payment transactions.
Delivery

What’s my order status?

You will be notified by e-mail at various stages during the dispatching process of your order. If you have an account, you can login and check "My Orders" for the current status of your order. 

When will my order be shipped?

We try to send packages within 24 hours with the exception of weekends and during bank holidays. After your order is shipped you will receive a tracking number by e-mail to follow your package along its trip to your doorstep.

Can I change my address?

Unfortunately we are unable to change a delivery address once the order has been dispatched. Please note that we won’t ship your package again if you weren’t able to collect your package.

How can I track my order?

Once your order is sent, you will receive a tracking number by e-mail to follow your package along its trip to your doorstep. Feel free to contact Customer Service if you have any further questions or concerns regarding the shipment of your order.

What is the delivery time of my order?

Your order will be delivered within 2 - 4 working days. Our packages are shipped with UPS and a signature may be required on receipt. If you are not around to take the delivery of your parcel, the carrier will leave a calling card telling you how to collect your package. Alternatively UPS will try two more times to deliver the package.

What are the shipping costs?

We offer standard FREE shipping*, except for the countries below. For all orders above € 150 shipping is FREE. *Subject to change
Check here

What can I do if something is wrong with my order?

If you receive a wrong item or something is missing, feel free to contact Customer Service. Please send as many details as possible including specific order numbers.
Returning

How do I return an item?

Returns

If for any reason you are not satisfied with your online purchase, you may return unused articles within 30 days of receipt (own expense). The articles must be returned undamaged and with their labels attached. Online orders can’t be returned to other stores. Please note that our fragrances and detergent can’t be returned.


To return your order, please fill in the complete return form you have received and attach it to your package. Please send the package to the following address:

SCOTCH & SODA
Returns webstore
Jacobus Spijkerdreef 20 – 24
2132PZ Hoofddorp
The Netherlands


Once we receive your return, all goods will be inspected. Articles must be returned undamaged and with their labels attached. Any item in unsuitable condition will be sent back to you. A refund of the returned goods will be made within 14 days to the card you used for the original purchase. Shipping costs are on your expense. Since we are not responsible for any items that are sent to us in error, we recommend using a postal service that insures the value of your returned products or gives you a proof of posting.


Download our return form (PDF)

Can I exchange my online purchase?

Unfortunately we aren’t able to exchange your return. Once we receive your return in good condition, we will refund the returned articles within 14 working days. If the article you are looking for is still available, you can make a new order in our webstore.

Have you received my returned goods?

As soon as we receive your return in our warehouse, we will notify you by e-mail. Please note that it takes a while to process your return. A refund will follow within 14 working days.
Ordering

Do I need an account to order online?

You don’t need an account to order in our webstore. However, setting up an account will allow you to view past orders and the status of your current order. Creating an account is easy and can be done at the checkout.

I forgot my password or it doesn't work

If you forget your password you can easily request a new one by using the "Forgot Password" button on the log in page. When you enter your e-mail address a new password will be sent automatically. If you are (still) having login problems, please feel free to contact Customer Service.

Can I change my order?

Unfortunately we are not able to change an order once it has been submitted; this includes changing the size and colour of an item, removing an item or changing the delivery address. Of course you have the right to cancel the complete order. If you want to cancel your order, please contact Customer Service.

Can I cancel my order?

You have the right to cancel your order within seven working days. However, as we try to proceed your order as fast as possible, it might be shipped already. In this case, you may refuse the package when a delivery attempt is made or return all items and we will issue a full refund. If you want to cancel your order, please use our contact form and choose the option 'Cancellation' or call us during working days on 0031 (0)23 5677663.

Size guideHow Scotch fits.

  • Women
  • Men
  • Girls
  • Boys
 

Tops/ Jackets

Size EU UK US Chest Waist Hip
XS 34 6 4 80 cm31" 64 cm25" 88 cm35"
S 36 8 6 85 cm33" 69 cm27" 93 cm37"
M 38 10 8 90 cm35" 74 cm29" 98 cm39"
L 40 12 10 95 cm37" 79 cm31" 103 cm41"
XL 42 14 12 100 cm39" 84 cm33" 108 cm43"
 

Denim / Pants

Size Size EU UK US Waist Hip
24 XS 34 6 4 61.5 cm24" 85.5 cm34"
25 XS 34 6 4 64 cm25" 88 cm34"
26 S 36 8 6 66.5 cm26" 90.5 cm35"
27 S 36 8 6 69 cm27" 93 cm36"
28 M 38 10 8 71.5 cm28" 95.5 cm37"
29 M 38 10 8 74 cm29" 98 cm38"
30 L 40 12 10 76.5 cm30" 100.5 cm39"
31 L 40 12 10 79 cm31" 103 cm40"
32 XL 42 14 12 81.5 cm32" 105.5 cm41"
XL 42 14 12 84 cm32" 108 cm41"
 

Bikini

Size Chest
XS 80 cm31"
S 85 cm33"
M 90 cm35"
L 95 cm37"
XL 100 cm39"
 

Shoes

Size EU UK US Foot Length
35 35 2 5 21,2 cm8,34"
36 36 3 6 22 cm8,66"
37 37 4 7 22,9 cm9,01"
38 38 5 8 23,7 cm9,33"
39 39 6 9 24,6 cm9,68"
40 40 7 10 25,4 cm10"
41 41 8 11 26,2 cm10,31"

 
 

Tops/ Jackets

Size EU UK US Chest Waist Hip
S 46 S S 92 cm36" 78 cm30,5" 92 cm36"
M 48 M M 98 cm38,5" 84 cm33" 98 cm38,5"
L 50 L L 104 cm41" 90 cm35,5" 104 cm41"
XL 52 XL XL 110 cm43" 96 cm38" 110 cm43"
XXL 54 XXL XXL 116 cm45,5" 102 cm40" 116 cm45,5"
 

Denim / Pants

Size Size EU UK US Waist Hip
28 S 46 S S 74 cm29" 88 cm35"
29 S 46 S S 76,5 cm30" 90,5 cm35,5"
30 S 46 S S 79 cm31" 93 cm36,5"
31 M 48 M M 81,5 cm32" 95,5 cm37,5"
32 M 48 M M 84 cm33" 98 cm38,5"
33 L 50 L L 86,5 cm34" 100,5 cm39,5"
34 L 50 L L 89 cm35" 103 cm40,5"
36 XL 52 XL XL 94 cm37" 108 cm42,5"
38 XXL 54 XXL XXL 99 cm39" 113 cm44,5"
 
Length Inseam
30 77 cm30"
32 82 cm32"
34 87 cm34"
36 92 cm36"
 

Swimshorts / Sweatshorts

Width Waist Hip
S 75 cm30" 91 cm36"
M 80 cm32" 96 cm38"
L 84 cm33" 102 cm40"
XL 89 cm35" 107 cm42"
XXL 97 cm38" 115 cm45"
 

Shoes

Size EU UK US Foot Length
40 40 6,5 7,5 25,4 cm10"
41 41 7,5 8,5 26,3 cm10,35"
42 42 8 9 26,7 cm10,51"
43 43 9 10 27,6 cm10,86"
44 44 9,5 10,5 28 cm11,02"
45 45 10,5 11,5 28,6 cm11,25"
46 46 11 12 29 cm11,41"
47 47 11,5 13 29,3 cm11,53"
48 48 12 14 30 cm11,81"
 

Clothes

Size EU UK US Body length Chest width Waist width Hip width Inside leg height
4 98 - 104 3 - 4 4 T 104 cm41" 56 cm22" 53 cm21" 59 cm23" 45 cm18"
6 104 - 116 5 - 6 5 - 6 116 cm46" 58 cm23" 55 cm22" 63 cm25" 52 cm20"
8 116 - 128 7 - 8 7 - 8 128 cm50" 62 cm24" 58 cm23" 69 cm27" 60 cm24"
10 128 - 140 9 - 10 9 - 10 140 cm55" 70 cm28" 62 cm24" 75 cm30" 65 cm26"
12 140 - 152 11 - 12 11 - 12 152 cm60" 76 cm30" 66 cm26" 81 cm32" 71 cm28"
14 152 - 164 13 - 14 13 - 14 164 cm65" 82 cm32" 70 cm28" 87 cm34" 77 cm30"
16 164 - 176 15 - 16 15 - 16 172 - 176 cm68" - 70" 88 cm35" 75 cm30" 93 cm37" 82 cm32"
 

Shoes

Size EU UK US Foot Length Age
28 - 29 28 - 29 10 - 10,5 11 - 11,5 17,5 - 18 cm6,8" - 7,08" 4/5 years
30 - 31 30 - 31 11,5 - 12,5 12,5 - 13,5 18,5 - 19,5 cm7,28" - 7,67" 5/6 years
32 - 33 32 - 33 13,5 - 1,5 1,5 - 2,5 20 - 21 cm7,87" - 8,26" 7/8 years
34 - 35 34 - 35 2 - 2,5 3 - 3,5 21,5 - 22 cm8,46" - 8,66" 9/10 years
36 - 37 36 - 37 3 - 4 4 - 5 22,5 - 23,5 cm8,85" - 9,25" 11/12 years
38 - 39 38 - 39 5 - 6 6 - 7 24 - 25 cm9,44" - 9,84" 12/13 years

 

Clothes

Size EU UK US Body length Chest width Waist width Hip width Inside leg height
4 98 - 104 3 - 4 4 T 104 cm41" 56 cm22" 53 cm21" 59 cm23" 45 cm18"
6 104 - 116 5 - 6 5 - 6 116 cm46" 58 cm23" 55 cm22" 63 cm25" 52 cm20"
8 116 - 128 7 - 8 7 - 8 128 cm50" 62 cm24" 58 cm23" 69 cm27" 60 cm24"
10 128 - 140 9 - 10 9 - 10 140 cm55" 70 cm28" 62 cm24" 75 cm30" 65 cm26"
12 140 - 152 11 - 12 11 152 cm60" 76 cm30" 66 cm26" 81 cm32" 71 cm28"
14 152 - 164 13 - 14 14 164 cm65" 82 cm32" 70 cm28" 87 cm34" 77 cm30"
16 164 - 176 15 - 16 16 172 - 176 cm68" - 70" 88 cm35" 75 cm30" 93 cm37" 82 cm32"
 

Shoes

Size EU UK US Foot Length Age
28 - 29 28 - 29 10 - 10,5 11 - 11,5 17,5 - 18 cm6,8" - 7,08" 4/5 years
30 - 31 30 - 31 11,5 - 12,5 12,5 - 13,5 18,5 - 19,5 cm7,28" - 7,67" 5/6 years
32 - 33 32 - 33 13,5 - 1,5 1,5 - 2,5 20 - 21 cm7,87" - 8,26" 7/8 years
34 - 35 34 - 35 2 - 2,5 3 - 3,5 21,5 - 22 cm8,46" - 8,66" 9/10 years
36 - 37 36 - 37 3 - 4 4 - 5 22,5 - 23,5 cm8,85" - 9,25" 11/12 years
38 - 39 38 - 39 5 - 6 6 - 7 24 - 25 cm9,44" - 9,84" 12/13 years

 

FAQSome things we can answer right away.

  • Product
  • Technical issues
  • Faulty article
  • Privacy
  • Contact
  • Collection
  • Newsletter
Product

Where can I find more product information?

You will find more information about the composition of the fabric on the product detail page. If you have any additional questions, please feel free to contact Customer Service.

Is a product still in stock?

Since we have a limited seasonal collection, products may run out of stock during the season. If the colour or size isn’t shown on the product detail page, it is no longer in stock. You can also contact a store near your home and check if they still have the item in stock. Our stores are listed in our Store Finder.

I’m looking for an article from last season

Our webstore is updated constantly by adding new styles of our latest collection. If you are looking for an article of last season, we recommend contacting a store near your home to check if they still sell the item you are looking for. Our stores are listed in our Store Finder.

Do the prices include vat?

The prices in our webstore include VAT.
Technical issues

I’m having payment problems

If you can’t pay for your order, there can be several reasons. Feel free to contact Customer Service if you have any further questions or concerns regarding your payment.

There is an error on the webstore

Our webstore should be working all the time. However, if you do find an error in our webstore, we would be really happy if you would let us know by contacting Customer Service.
Faulty article

I have received a faulty item from your webstore

You should inspect Scotch & Soda goods for faults as soon as you receive them. If you think there is a defect, please let us know straight away by contacting Customer Service explaining what’s wrong and attaching photo’s to your message. Please note that we must be notified within 14 days if any items received are defective or damaged.

I have a complaint about an article I bought in a Scotch & Soda store

If you have any issue or complaint about an article bought in a Scotch & Soda store, we recommend to contact one of our Scotch & Soda stores about this matter. All our stores are listed in the Store Finder
Privacy

Privacy policy

For more information you can check our privacy policy 
Contact

How do I contact customer service?

Feel free to contact us if you have any questions or concerns. We are always happy to help.
Please send us a message with your question and order number by email
You may also call us at +31 (0)23 5677663.
Our operating hours are from Monday to Friday, between 8:00 am to 8:00 pm (CET) with the exception of bank holidays.
Collection

Where do I find articles used in the campaign and lookbook?

You can find articles that are used in the online campaign and look book.

When will the new collection arrive?

Twice a year we launch our collection that is available in our webstore, our Scotch & Soda Stores and other stores that sell our brand. Please check our Store Finder for a complete overview. Throughout the season different styles of our collection arrive. You may contact Customer Service to check when an article will be available.
Newsletter

How do I subscribe to your newsletter?

You can easily subscribe to our newsletter in the bottom of our website, and be the first to hear about what is happening at Scotch & Soda.

How often do I receive your newsletter?

Every week we send our newsletter, with the latest news on our collections, our favourites and what is happening at Scotch & Soda.

How do I unsubscribe from your newsletter?

If you change your mind, you can unsubscribe at anytime by clicking 'unsubscribe' at the end of the newsletter.

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