Need our help?

Problem?
No Problem.

We're here to help.

Your orderIs our business. Find it here.

  • Payment
  • Delivery
  • Returning
  • Ordering
Payment

How do I pay for my order?

Once you have completed the check out page you have to agree with the terms and conditions to get redirected to the payment page. We accept numerous payment methods.
  •  
  •  
  •  

Is it safe to order online?

We take your online security very seriously. Personal and payment information is safe and no data is sent over without encryption. Protecting your information is our highest priority. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology and other measures.

What is a CVC/CVV/CID?

The Card Security Code (CVC/CVV/CID) is an additional three or four digit security code that is printed (not embossed) on the front or back of your credit card. The CVC/CVV/CID is an extra security measure to ensure that you are in possession of your own credit card.

When will I be charged?

If your card is authorised, the payment will be taken immediately and you will receive an e-mail confirming your order has been successful. Only paid orders will be handled. We will not charge you (afterwards) for any failed payment transactions.
Delivery

Where do you ship to?

We ship throughout the United Kingdom. 

What’s my order status?

You will be notified by e-mail at various stages during the dispatching process of your order. If you have an account, you can login and check "My Orders" for the current status of your order. 

When will my order be shipped?

We try to send packages within 24 hours with the exception of weekends and during bank holidays. After your order is shipped you will receive a tracking number by e-mail to follow your package along its trip to your doorstep.

Can I change my address?

Unfortunately we are unable to change a delivery address once the order has been dispatched. Please note that we won’t ship your package again if you weren’t able to collect your package.

How can I track my order?

Once your order is sent, you will receive a tracking number by e-mail to follow your package along its trip to your doorstep. Feel free to contact Customer Service if you have any further questions or concerns regarding the shipment of your order.

What is the delivery time of my order?

Your order will be delivered within 2 - 4 working days. Our packages are shipped with UPS and a signature may be required on receipt. If you are not around to take the delivery of your parcel, the carrier will leave a calling card telling you how to collect your package. Alternatively UPS will try two more times to deliver the package.

What are the shipping costs?

The shipping costs are for free*. Please note that returning costs are on your expense.
*Subject to change

What can I do if something is wrong with my order?

If you receive a wrong item or something is missing, feel free to contact Customer Service. Please send as many details as possible including specific order numbers.
Returning

How do I return an item?

If for any reason you are not satisfied with your online purchase, you may return unused articles within 30 days of receipt. Please note that our fragrances and detergent can’t be returned. If you have received a damaged or faulty item, please first contact us here so we can help you out in the best way.

Need to return something?
  • Go to Request return to access our Online Returns page or
  • Click the return request link in your shipping confirmation email or
  • Log into your account on our website and select "return" in the order preview

Next, follow these steps:
  • Please select the products you want to return. To improve our service, we would appreciate if you provide the reason of your return. In case of a damaged or faulty item, please call us on 094 45 80 534 so we can help you out in the best way.
  • You can search for your nearest access-point or proceed by clicking continue.
  • Please check and confirm your return. You will receive a confirmation by e-mail
  • Please stick the return label provided in your shipped box and bring your package to a pick-up point. Please make sure you keep the shipping receipt as proof.

Please note that we can only accept items which are undamaged and have the original labels attached.

Your refund will be processed within 14 days after we have received your return in our warehouse. The amount of your return will be refunded via the original payment method, with the shipping costs deducted.

Can I exchange my online purchase?

Unfortunately we aren’t able to exchange your return. Once we receive your return in good condition, we will refund the returned articles within 14 working days. If the article you are looking for is still available, you can make a new order in our webstore.

Have you received my returned goods?

As soon as we receive your return in our warehouse, we will notify you by e-mail. Please note that it takes a while to process your return. A refund will follow within 14 working days.
Ordering

Do I need an account to order online?

You don’t need an account to order in our webstore. However, setting up an account will allow you to view past orders and the status of your current order. Creating an account is easy and can be done at the checkout.

I forgot my password or it doesn't work

If you forget your password you can easily request a new one by using the "Forgot Password" button on the log in page. When you enter your e-mail address a new password will be sent automatically. If you are (still) having login problems, please feel free to contact Customer Service.

Can I change my order?

Unfortunately we are not able to change an order once it has been submitted; this includes changing the size and colour of an item, removing an item or changing the delivery address. Of course you have the right to cancel the complete order. If you want to cancel your order, please contact Customer Service.

Can I cancel my order?

You have the right to cancel your order within seven working days. However, as we try to proceed your order as fast as possible, it might be shipped already. In this case, you may refuse the package when a delivery attempt is made or return all items and we will issue a full refund. If you want to cancel your order, please use our contact form and choose the option 'Cancellation' or call us during working days on 0031 (0)23 5677663.

Size guideHow Scotch fits.

  • Women
  • Men
  • Girls
  • Boys
 

Tops/ Jackets

Size Size EU UK US Chest Waist Hip
P XS 34 6 4 80 cm31" 64 cm25" 88 cm35"
1 S 36 8 6 85 cm33" 69 cm27" 93 cm37"
2 M 38 10 8 90 cm35" 74 cm29" 98 cm39"
3 L 40 12 10 95 cm37" 79 cm31" 103 cm41"
4 XL 42 14 12 100 cm39" 84 cm33" 108 cm43"
 

Denim / Pants

Size Size Size EU UK US Waist Hip
24 P XS 34 6 4 61.5 cm24" 85.5 cm34"
25 P XS 34 6 4 64 cm25" 88 cm34"
26 1 S 36 8 6 66.5 cm26" 90.5 cm35"
27 1 S 36 8 6 69 cm27" 93 cm36"
28 2 M 38 10 8 71.5 cm28" 95.5 cm37"
29 2 M 38 10 8 74 cm29" 98 cm38"
30 3 L 40 12 10 76.5 cm30" 100.5 cm39"
31 3 L 40 12 10 79 cm31" 103 cm40"
32 4 XL 42 14 12 81.5 cm32" 105.5 cm41"
4 XL 42 14 12 84 cm32" 108 cm41"
 

Bikini

Size Reference
cup size
Circumference
below chest
P BB 65 - 70 cm25" - 27"
1 BB 70 - 75 cm27" - 29"
2 CC 75 - 80 cm29" - 31"
3 CC 80 - 85 cm31" - 33"
4 CC 85 - 90 cm33" - 35"
 

Shoes

Size EU UK US Foot Length
35 35 2 5 21,2 cm8,34"
36 36 3 6 22 cm8,66"
37 37 4 7 22,9 cm9,01"
38 38 5 8 23,7 cm9,33"
39 39 6 9 24,6 cm9,68"
40 40 7 10 25,4 cm10"
41 41 8 11 26,2 cm10,31"

 
 

Tops/ Jackets

Size EU UK US Chest Waist Hip
S 36 14 S 91 cm36" 75 cm30" 91 cm36"
M 38 15 M 96 cm38" 80 cm32" 96 cm38"
L 40 16 L 102 cm40" 84 cm33" 102 cm40"
XL 42 17 XL 107 cm42" 89 cm35" 107 cm42"
XXL 44 18 XXL 115 cm45" 97 cm38" 115 cm45"
 

Suits tops

Width Size EU UK US Full Shoulder Chest/Bust Center Back Sleeve Length
48 S 48 38 38 44,3 cm17,4" 107 cm42" 68 cm26,8" 67,5 cm26,5"
50 M 50 40 40 46 cm18,1" 112 cm44" 70 cm27,5" 69 cm27,2"
52 L 52 42 42 47,7 cm18,8" 117 cm46" 72 cm28,3" 70,5 cm27,8"
54 XL 54 44 44 49,4 cm19,4" 122 cm48" 74 cm29" 72 cm28,3"
 

Denim / Pants

Width Size EU UK US Waist Lower Waist Hip
28 XS 36 26 28 72 cm28" 76 cm30" 88 cm34"
29 XS 38 28 29 74 cm29" 79 cm31" 90 cm35"
30 S 40 30 30 77 cm30" 81 cm32" 93 cm36"
31 S 42 32 32 79 cm31" 84 cm33" 95 cm37"
32 M 44 34 34 82 cm32" 86 cm34" 98 cm38"
33 M 45 35 35 84 cm33" 89 cm35" 102 cm40"
34 L 46 36 36 87 cm34" 91 cm36" 105 cm41"
36 L 47 37 37 92 cm36" 96 cm38" 110 cm43"
38 XL 48 38 38 97 cm38" 101 cm40" 115 cm45"
 
Length Inseam
32 82 cm32"
34 87 cm34"
36 92 cm36"
 

Swimshorts / Sweatshorts

Width Waist Hip
S 75 cm30" 91 cm36"
M 80 cm32" 96 cm38"
L 84 cm33" 102 cm40"
XL 89 cm35" 107 cm42"
XXL 97 cm38" 115 cm45"
 

Shoes

Size EU UK US Foot Length
40 40 6,5 7,5 25,4 cm10"
41 41 7,5 8,5 26,3 cm10,35"
42 42 8 9 26,7 cm10,51"
43 43 9 10 27,6 cm10,86"
44 44 9,5 10,5 28 cm11,02"
45 45 10,5 11,5 28,6 cm11,25"
46 46 11 12 29 cm11,41"
47 47 11,5 13 29,3 cm11,53"
48 48 12 14 30 cm11,81"
 

Clothes

Size EU UK US Body length Chest width Waist width Hip width Inside leg height
4 98 - 104 3 - 4 4 T 104 cm41" 56 cm22" 53 cm21" 59 cm23" 45 cm18"
6 104 - 116 5 - 6 5 - 6 116 cm46" 58 cm23" 55 cm22" 63 cm25" 52 cm20"
8 116 - 128 7 - 8 7 - 8 128 cm50" 62 cm24" 58 cm23" 69 cm27" 60 cm24"
10 128 - 140 9 - 10 9 - 10 140 cm55" 70 cm28" 62 cm24" 75 cm30" 65 cm26"
12 140 - 152 11 - 12 11 - 12 152 cm60" 76 cm30" 66 cm26" 81 cm32" 71 cm28"
14 152 - 164 13 - 14 13 - 14 164 cm65" 82 cm32" 70 cm28" 87 cm34" 77 cm30"
16 164 - 176 15 - 16 15 - 16 172 - 176 cm68" - 70" 88 cm35" 75 cm30" 93 cm37" 82 cm32"
 

Shoes

Size EU UK US Foot Length Age
28 - 29 28 - 29 10 - 10,5 11 - 11,5 17,5 - 18 cm6,8" - 7,08" 4/5 years
30 - 31 30 - 31 11,5 - 12,5 12,5 - 13,5 18,5 - 19,5 cm7,28" - 7,67" 5/6 years
32 - 33 32 - 33 13,5 - 1,5 1,5 - 2,5 20 - 21 cm7,87" - 8,26" 7/8 years
34 - 35 34 - 35 2 - 2,5 3 - 3,5 21,5 - 22 cm8,46" - 8,66" 9/10 years
36 - 37 36 - 37 3 - 4 4 - 5 22,5 - 23,5 cm8,85" - 9,25" 11/12 years
38 - 39 38 - 39 5 - 6 6 - 7 24 - 25 cm9,44" - 9,84" 12/13 years

 

Clothes

Size EU UK US Body length Chest width Waist width Hip width Inside leg height
4 98 - 104 3 - 4 4 T 104 cm41" 56 cm22" 53 cm21" 59 cm23" 45 cm18"
6 104 - 116 5 - 6 5 - 6 116 cm46" 58 cm23" 55 cm22" 63 cm25" 52 cm20"
8 116 - 128 7 - 8 7 - 8 128 cm50" 62 cm24" 58 cm23" 69 cm27" 60 cm24"
10 128 - 140 9 - 10 9 - 10 140 cm55" 70 cm28" 62 cm24" 75 cm30" 65 cm26"
12 140 - 152 11 - 12 11 152 cm60" 76 cm30" 66 cm26" 81 cm32" 71 cm28"
14 152 - 164 13 - 14 14 164 cm65" 82 cm32" 70 cm28" 87 cm34" 77 cm30"
16 164 - 176 15 - 16 16 172 - 176 cm68" - 70" 88 cm35" 75 cm30" 93 cm37" 82 cm32"
 

Shoes

Size EU UK US Foot Length Age
28 - 29 28 - 29 10 - 10,5 11 - 11,5 17,5 - 18 cm6,8" - 7,08" 4/5 years
30 - 31 30 - 31 11,5 - 12,5 12,5 - 13,5 18,5 - 19,5 cm7,28" - 7,67" 5/6 years
32 - 33 32 - 33 13,5 - 1,5 1,5 - 2,5 20 - 21 cm7,87" - 8,26" 7/8 years
34 - 35 34 - 35 2 - 2,5 3 - 3,5 21,5 - 22 cm8,46" - 8,66" 9/10 years
36 - 37 36 - 37 3 - 4 4 - 5 22,5 - 23,5 cm8,85" - 9,25" 11/12 years
38 - 39 38 - 39 5 - 6 6 - 7 24 - 25 cm9,44" - 9,84" 12/13 years

 

FAQSome things we can answer right away.

  • Product
  • Technical issues
  • Faulty article
  • Privacy
  • Contact
  • Collection
  • Newsletter
Product

Where can I find more product information?

You will find more information about the composition of the fabric on the product detail page. If you have any additional questions, please feel free to contact Customer Service.

Is a product still in stock?

Since we have a limited seasonal collection, products may run out of stock during the season. If the colour or size isn’t shown on the product detail page, it is no longer in stock. You can also contact a store near your home and check if they still have the item in stock. Our stores are listed in our Store Finder.

I’m looking for an article from last season

Our webstore is updated constantly by adding new styles of our latest collection. If you are looking for an article of last season, we recommend contacting a store near your home to check if they still sell the item you are looking for. Our stores are listed in our Store Finder.

Do the prices include vat?

The prices in our webstore include VAT.
Technical issues

I’m having payment problems

If you can’t pay for your order, there can be several reasons. Feel free to contact Customer Service if you have any further questions or concerns regarding your payment.

There is an error on the webstore

Our webstore should be working all the time. However, if you do find an error in our webstore, we would be really happy if you would let us know by contacting Customer Service.
Faulty article

I have received a faulty item from your webstore

You should inspect Scotch & Soda goods for faults as soon as you receive them. If you think there is a defect, please let us know straight away by contacting Customer Service explaining what’s wrong and attaching photo’s to your message. Please note that we must be notified within 14 days if any items received are defective or damaged.

I have a complaint about an article I bought in a Scotch & Soda store

If you have any issue or complaint about an article bought in a Scotch & Soda store, we recommend to contact one of our Scotch & Soda stores about this matter. All our stores are listed in the Store Finder
Privacy

Privacy policy

We are committed to protect your privacy and don’t distribute, sell or rent information you provide us to anyone. For more information you can check our privacy policy 
Contact

How do I contact customer service?

Feel free to contact us if you have any questions or concerns. We are always happy to help.
Please send us a message with your question and order number by email
You may also call us at +31 (0)23 5677663.
Our operating hours are from Monday to Friday, between 8:00 am to 8:00 pm (CET) with the exception of bank holidays.
Collection

Where do I find articles used in the campaign and lookbook?

You can find articles that are used in the online campaign and look book.

When will the new collection arrive?

Twice a year we launch our collection that is available in our webstore, our Scotch & Soda Stores and other stores that sell our brand. Please check our Store Finder for a complete overview. Throughout the season different styles of our collection arrive. You may contact Customer Service to check when an article will be available.
Newsletter

How do I subscribe to your newsletter?

You can easily subscribe to our newsletter in the bottom of our website, and be the first to hear about what is happening at Scotch & Soda.

How often do I receive your newsletter?

Every week we send our newsletter, with the latest news on our collections, our favourites and what is happening at Scotch & Soda.

How do I unsubscribe from your newsletter?

If you change your mind, you can unsubscribe at anytime by clicking 'unsubscribe' at the end of the newsletter.

Product careLove it, to love it for longer.

As we all know, Scotch & Soda loves to make great clothes that suit every individual. We want people to love their clothes and enjoy wearing them. That's why our products are of high quality and rich in detail. The designers at Scotch spare no effort at fine-tuning samples all the way to the neatly finished interior of each garment. To make sure you can enjoy our clothing as long as possible, we created a special Scotch & Soda care guide. To be handled with love!

Acrylic

Acryl is a man made soft and luxurious fabric with the bulk and hand of wool.
Wash: Acryl may be machine-washed or hand washed. When washing acryl garments in a washing machine, use warm water and add a fabric softener during the final rinse cycle. Fabric softener will reduce electricity and prevent a static hand. Very delicate acryl garments can be better washed by hand in warm water.

Cashmere

Cashmere is a luxurious fabric that requires extra delicate care.
Wash: Never place cashmere garments in the washer or dryer but wash them gently by hand in luke warm water using a very mild detergent or shampoo. Gently work the suds through the fabric and rinse thoroughly with lukewarm water. Don’t wring or twist the material, as it could lose its original shape.
Dry: When drying cashmere, gently squeeze the excess water out of the garment. (again: do not wring or twist). Lay the garment out on a clean towel, adjusting it to its original shape, and roll the towel up, jelly roll style, with the cashmere item in the middle. Apply pressure to the towel, and unroll, laying the item flat again on another clean dry towel to finish air-drying. Important note: Never hang your cashmere garments on a hanger, as it will lose its shape. Rather, when the item is completely dry, gently fold and lay flat in a drawer until ready to use. Important note: - Also be aware that some cashmere items, such as woven cashmere, are dry clean only. Check your care label carefully and never attempt to wash a cashmere item that is dry clean only.

Corduroy

Corduroy is a heavy cotton fabric with a ribbed nap running lengthways.  
Wash: Corduroy can be washed as a normal cotton fabric. However, avoid ironing as to not crush the ribbed nap.

Cotton

Cotton is a natural fabric that can easily be laundered. Cotton can withstand high temperatures: even boiling water does not hurt the fiber!
Wash: Therefore it can be washed at high temperatures using any kind of washing detergent. White cottons can even be gently washed with bleach to keep their pearly white shade.
Dry: After washing, they can be machine dried on a higher temperature. However, keep in mind that cotton tends to wrinkle easily. Therefore they need to be ironed.

Fleece

Fleece is a modern synthetic material used to make cold-weather clothing

.
Wash: Fleece garments can be washed on a medium temperature but should be removed from the washing machine right after the washing programmed is finished. This is important for maintaining the fluffy character of fleece and to avoid matting.
Dry: This is also why fleece should not be dried in the dryer; instead hang these garments to dry to keep them looking great.

Leather

Leather garments are timeless pieces that can last for years if they are properly taken care of. Carefully read all the care instructions on the inside label and follow these instructions very thoroughly to avoid ruining your leather items.
Stains: In general stains in leather fabric can be removed by gently whipping the fabric with a damp cloth. This will remove any obvious external stains like dirt and dust. For more intensive stains you could spray the stained areas with a leather cleaner (which does not contain a water base) and gently rub the stain off with a soft washcloth. Avoid using abrasive cloths or sponges that may scratch the delicate leather.
Wash: Some leather qualities can be hand washed with lukewarm water and mild soap. Dishwashing liquid often works well as detergent as it doesn't contain harsh chemicals that may damage the leather. The best way to do this is to soak the leather jacket in a small tub of water filled with the dishwashing liquid. Gently rub stained areas in a circular motion until clean and hang your garment out to dry. Important notes: - never hang your leather garments near a heater as it could stiffen the fabric. - If you want to be sure that your jacket stays perfectly in shape; always go to a professional dry cleaner.

Linen

Most linen fabrics are washable; however always check the label to be sure.
Wash: Wash your linen garment by hand using mild soap or put them in the washing machine on the hand wash program.
Dry: Linen fabric wrinkles easily and therefore should be dried lying down or by hanging them out.

Lyocell/ Tencel

Lyocell or Tencel can often be machine washed and dried.
Wash: Use a warm setting to wash and cold to rinse and tumble dry on medium heat or permanent press setting.
Dry: If you choose to tumble dry your Tencel item, be aware it might shrink up to 3 percent the first time it's dried. Important notes:
- Sometimes Tencel fabrics are blended with cotton or rayon to create a silk-like finish. These garments might require hand washing and line drying.
- Tencel fabrics can become stiff if they are allowed to air dry. You can soften them by putting the item in the dryer with a soft towel on low temperature.

Modal

Modal fabric needs to be cleaned gently to avoid damage and help the fabric stay flexible and colorfast. When well cared for, this fabric is highly durable.
Wash: Some modal fabric items are delicate and they should be hand washed in cool water with a mild detergent, wrapped in a towel to squeeze out the water, and then dried flat in the shade. More robust items can be washed on a gentle cycle with cool water and then either tumble-dried low on a short cycle or lay out to dry.
Stains: If small stains have appeared on modal fabric, it may be possible to get them out with hand scrubbing and a gentle detergent. The fabric should not be soaked or vigorously rubbed to remove stains. The earlier a stain is treated, the better; when a stain is brand new, blotting with cool water can sometimes flush out the stain, especially if a gentle detergent is added to encourage the stain to lift. If the fabric becomes wrinkled, it can be ironed at a low temperature. Fabric that is dulled may benefit from ironing to restore the sheen by smoothing the individual fibers.
Important notes:
- Modal should not be washed or dried in high heat or subjected to bleach and other harsh cleaners.
- To avoid wrinkling while traveling, modal garments can be rolled up as opposed to folded. Rolling also tends to take up less space, leaving more room in luggage.
- Modal garments should not be left on hangers as the prolonged hanging can cause the garments to distort and may also break some of the fibers, weakening the garment and causing it to lose some of its elasticity.

Nylon

Nylon is often used in our jackets and coats because of its strong character.
Wash: Most items made from nylon can be machined washed and tumbled dry at low temperatures.
Dry: However keep in mind that nylon can become static during the drying cycle. Minimize static electricity by adding special dryer sheets during the tumbling process and don’t forget to remove the nylon garments from the dryer as soon as the tumbling cycle is completed.

Polyamide

Polyamide fabric is commonly used to manufacture outdoor and workout clothing. It has the feel of soft cotton, yet unlike cotton, it is waterproof and breathable, which helps your body maintain a comfortable temperature and wick away moisture.
Wash: Polyamide fabric is washing-machine safe, but should only be washed with cold water. Wash the polyamide fabric in a regular, cold water washing machine cycle, using a bleach-free laundry detergent. If a washing machine is not available, the fabric can be hand washed in cold water.
Dry: Allow the fabric to air dry. Do not dry the fabric using heat, as it will shrink the fabric.

Polyester

Polyester is a strong man made fiber that is resistant to crease and thus keeps it shape.
Wash: Most items made from polyester can be machine washed and dried. 
Use warm water and add a fabric softener to the final rinse cycle.
Dry: 
Although polyester garments can be machine dried at low temperature settings; the best way to dry your polyester garment is just by hanging them out to dry.

Rayon

Rayon is a strong, extremely absorbent fabric with a soft silky feel. Rayon will wrinkle easily and may stretch when wet and shrink when washed.
Wash: Therefore launder all washable rayon by hand. It is vulnerable to damage when it's wet, so a washing machine's agitation could damage it. Although rayon is a strong fabric, it needs some extra care and love to keep its shape and luster. Never wring, twist or bunch up rayon. Just shake it out gently and smooth out the wrinkles with your hands. If you have to iron a rayon fabric always turn it inside out to prevent it from shining. Use low heat and gently press it while the fabric is still slightly damp to ease the wrinkling.
Important note:
- Do not put rayon garments in the dryer as it could damage the fabric.

Satin

Satin has a soft smooth feel that makes it an appealing fabric. It ranges in durability as well as cleaning options. Always check the care instructions found on the inside tag to determine the right cleaning process for your item.
Wash: Satin items should be washed by hand or on the delicate cycle of your washer Use cold water along with a gentle detergent, like Woolite. When hand washing, let the item soak in lukewarm water for about 3 to 5 minutes. Gently squeeze the suds through the clothing and rinse thoroughly with cool or cold water. Do not wring or twist your satin clothing, as it will cause it to loose its shape.
Dry: Avoid placing satin items in a dryer. Instead, lay the item flat on a clean, dry towel, and roll the towel, jellyroll style, and apply pressure to squeeze out excess water. Unroll, remove the garment and lay flat on another clean, dry towel to finish air-drying, away from sun or excess heat.
Important notes:
- Never wash satin items in hot water. Hot water washing may shrink your satin items as much as 10% to 20% in size.
- Satin items could be ironed on a medium/light setting, with no steam. Iron the items inside out with quick strokes, never allowing the iron to linger too long on any one spot.

Silk

Silk is a delicate fabric and should be handled with care. However, it is fairly easy to clean. It has a naturally tendency to release dirt quickly and does not always require dry cleaning to keep its quality.
Wash: Gently hand wash silk items using very cold water. Apply a very mild detergent such as Woolite. (this soap will help preserve the garment’s natural oils). Rinse the item in cold water until all soap residue has been removed. Add a few drops of hair conditioner to the rinse water to keep the silk soft and flexible.
Dry: Press the water out of the fabric by rolling it in a towel. Do not twist or wring, as this will damage the fabric. Hang the wet garment and allow it to air dry completely. Do not hang silk garments in the sun to dry.
Important notes:
Iron only when absolutely necessary. Use a cool iron with a press cloth between the iron and the fabric. Unless the tag on your silk fabric recommends dry cleaning, it should be avoided as dry cleaning will shrink certain types of silk.
Use lemon juice or vinegar to spot clean, but test an inconspicuous area first to test for colorfastness.
Be gentle – it’s the agitation from washing that causes this material to shrink. Even the gentle cycle on the washer is too rough for this delicate fabric.
- Since silk is a natural fiber, do not use bleach as it will damage the fibers.
- Be careful not to let hairspray and perfume get on silk as the alcohol will damage the fabric.

Spandex/lycra/elasthane

Spandex is a man made elastic type fiber that can be stretched many times its length and then spring back to the original length.
Wash: Hand or machine wash spandex items in luke warm water. 
Do not use detergents that contain chlorine bleach on any fabric containing spandex as it will damage the fabric.
Dry: Either drip dry or machine dry using low temperature settings. 


Suede

Suede is a type of leather that is created from the underside of the hide. The fibers are buffed and raised to give it a velvety touch. Protection and careful cleaning are the keys to keeping suede items looking good. Begin by protecting your suede items by applying a good protective spray.
Stains: Spot cleaning can be done at home using a cleaner designed especially for suede rather than a general leather cleaner. Suede erasers can be rubbed on the suede to loosen ground in dirt and remove some stains. A dry towel also works to scrub away dirt and stains. If necessary, try using small amount of vinegar on a towel to clean stains out of suede, but be sure to spot-test it first. Just rub a small amount and be careful not to soak it. Let the item air out to remove the smell.
Important notes:
- Avoid ironing suede garments; ironing may cause damage to the fabric. Instead, let any wrinkles fall out naturally by hanging your suede garment from a padded hanger. If you must iron, use a cool iron, placing a heavy brown paper bag between the iron and the fabric, and iron very quickly.
- Do not use petroleum jelly (i.e. Vaseline) as a waterproofing agent on suede—it will stain the fabric.
- Do not store suede in a plastic bag, or other non-breathable storage bag as the suede may dry out and crack.
- Suede is a type of leather. Generally, for a thorough cleaning, it is best to have suede garments professionally cleaned.

Tulle

Tulle is a very delicate fabric. It needs to be handled and washed with care.
Wash: Hand wash only as tulle will tear easily in a washing machine. Use soap flakes or gentle soap only and softly swish around in the water. Do not rub or wring the tulle.
Dry: Dry out of direct sunlight and never tumble dry.

Velvet

Always check the label to see if your velvet garment can be washed. If the velvet is cotton or silk in origin, rather than an easy-care, synthetic fabric, it is advisable to have it dry-cleaned. Cotton and silk velvets can have a tendency to dry out of shape and look ruined if washed at home.
Stains: Always treat any stains prior to washing. If not, the stain might set and ruin the nap of the velvet. Use a cloth dampened in lukewarm water and dab the stain gently, moving up and down. Dab with a dry cloth to clear up excess water.
Wash: Velvet should never be machine washed but gently washed by hand using a mild soap.
Dry: Drip dry your velvet garment by laying them out on a flat rack. The garment should drip dry laid out on a flat rack.

Viscose

Viscose is a semi-synthetic material consisting of chemically treated natural fibers.
Wash: Viscose garments can be washed by hand using a gentle washing detergent. Immerse your viscose garments in the water, swirl them gently and leave them to soak for a few minutes.

 Remove your garments from the soapy water and rinse them carefully with warm water. Do not wring them out; but gently squeeze the excess water out. Although washing by hand is preferable, viscose garments can also be washed in your washing machine. In this case, set your washer to a gentle wash cycle, at a maximum temperature of 40°C and remove your viscose garments from your washer as soon as the cycle is finished.
Dry: Reshape your garments while they are still damp. Hang them on non-rusting hangers or lay them flat to dry. Never tumble dry viscose. 


Important notes:
- Always turn viscose garments inside out prior to the washing cycle. This will protect the soft fiber from deteriorating.
- Fill your machine drums half full with garments. If you wash a full load of viscose garments, they are more likely to crease.

 



Wool

Wool can easily lose its shape and become less defined if washed without care. Worst of all, it can shrink on you, becoming quite a few sizes smaller. Therefore always handle your woolen garments with extra care and make sure your woolen item really needs to be washed. Unlike cotton and man-made materials, wool does not need to be washed frequently. Just air your wool garment in-between wears.
Wash: Most wool garments can be washed in a washing machine on the special wool program. However hand washing your garment will always be preferable because it is more gentle. Use a detergent specially made for washing wool (like woolite) to make sure your woolen garment stays nice and soft. Dissolve the detergent in the water first, to prevent agitating the wet wool. Basically heat, agitation, and detergent are the enemies of wool, so aim to soak and rinse the dirt out. Just gently push your woolen garment under water and softly squeeze the suds through the clothing. Rinse thoroughly with cool or cold water.
Dry: Remove excess water with a towel by laying the item on a towel and rolling it up jelly-roll style, squeezing and pressing gently. Unroll then and leave in fresh air to dry. Never hang your wool garment out to dry as the wet fabric will stretch and loose shape. Instead dry your woolen garments flat in desired shape. Looking for more care information? View our general Product Care Guideour general care guide for other fabrics!

Question not answered?

We're here for you