Delivery

Your package will be delivered within 2-6 working days after you place an order. We ship our packages with UPS and a signature may be required on receipt. If you are not around to take the delivery of your parcel, the carrier will leave a calling card telling you how to collect your package. Alternatively the carrier will try 2 more times to deliver the package. Please note that we are unable to change a delivery address once the order has been dispatched and we will not ship your package again if you weren’t able to collect your package.

Returns

If for any reason you are not satisfied with your online purchase, you may return unused articles within 30 days of receipt. Please note that our fragrances and detergent can’t be returned. If you have received a damaged or faulty item, please first contact us here so we can help you out in the best way.


Need to return something?

  • Go to Request return to access our Online Returns page or
  • Click the return request link in your shipping confirmation email or
  • Log into your account on our website and select "return" in the order preview

Next, follow these steps:

  • Please select the products you want to return. To improve our service, we would appreciate if you provide the reason of your return. In case of a damaged or faulty item, please call us on 094 45 80 534 so we can help you out in the best way.
  • You can search for your nearest access-point or proceed by clicking continue.
  • Please check and confirm your return. You will receive a confirmation by e-mail
  • Please stick the return label provided in your shipped box and bring your package to a pick-up point. Please make sure you keep the shipping receipt as proof.

Please note that we can only accept items which are undamaged and have the original labels attached.

Your refund will be processed within 14 days after we have received your return in our warehouse. The amount of your return will be refunded via the original payment method, with the shipping costs deducted.


At an official Scotch & Soda store

You have the possibility to return your order for free in one of our official Scotch & Soda Stores in the UK. You can find your closest official store via our Storefinder. Click on "show filters" where you can select "Show official stores only".

  • Bring a proof of purchase such as the delivery note or order confirmation.
  • When the return meets all conditions set out on the "Returns" page, you will receive a delivery receipt in the store. Please keep it safe.
  • We can't return cash for your online purchases in the shop. You will receive promptly and within 14 business days a refund for the returned items to the account you used for the original purchase.