Brexit update: Your delivery & returns may be affected.

IMPORTANT NOTE: Orders are being shipped from the Netherlands.

Read below what this means for you.

Do I need to pay for import duties and custom fees?

No, we pay the import duties and custom fees for you.

Please note: If you place an order below £150, shipping costs of £4,95 will be charged.

How do I pay the VAT?

The prices on the website are all including VAT.

Where do I pay for the import duties and custom fees?

We pay the import duties and custom fees for you.

Can I return my articles for free?

Yes, you can find your free return label in the box. Please still make sure to complete your commercial invoice before returning your order.

Can I return my articles to a Scotch & Soda store in the UK?

No we don’t accept online returns in our Scotch & Soda stores in the UK. See below on how to return.

How do I return my article?

We recommend using the free return label (UPS) which provides insurance for the value of the items you return or provides you with proof of shipment at minimum and makes sure you do not have to pay any custom duties.

Please mention the original tracking number on your commercial invoice to prevent any custom duties, you can find the tracking number in your mailbox or on the original label on the box. We are not responsible for the additional costs as custom clearance, when returning your parcel with another local carrier.

Make sure the items you want to return are properly packaged.

  • Put the item(s) you wish to return in the box
  • If you want to return your items, you are obliged to fill in three commercial invoices*
  • Please attach one commercial invoice on top of your box and give the other two invoices to the drop-off point.
  • Bring your package to a drop-off point of UPS. Please make sure you keep the shipping receipt as proof of return.

  • Please note that we can only accept items that are undamaged and have the original labels attached.

    *Commercial invoice example here

    *Empty commercial invoice for returning your goods here

    Scotch & Soda e-commerce B.V.
    Jacobus Spijkerdreef 20
    2132 PZ Hoofddorp, The Netherlands

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