Brexit update

Read more information here

Brexit update

Please note orders will be shipped from the Netherlands

How do I pay the VAT?

The prices on the website are including VAT.

NOTE: At delivery, customs and import duties might be charged. Scotch & Soda is not responsible for these charges.

Why do I have to pay import duties or custom fees?

Since the United Kingdom left the European Union (01.01.2021) all shipments coming from outside the United Kingdom need to pay import duties and/or custom fees to import the goods into the United Kingdom.

What the tariff applies to

The UKGT will apply to all goods imported into the United Kingdom unless:

  • An exception applies, such as a relief or tariff suspension
  • The goods come from countries that are part of the Generalised Scheme of Preferences
  • The country you are importing from has a trade agreement with the United Kingdom

It only shows the tariffs that will be applied to goods at the border when they are imported into the United Kingdom. It does not cover:

  • Other import duties, such as VAT
  • The goods come from countries that are part of the Generalised Scheme of Preferences
  • The precise details of trade remedy measures, such as anti-dumping, countervailing and safeguards

Scotch & Soda does not charge or calculate these taxes. This is done by the UK government.

What are the costs for import duties and custom fees?

Customs fees are normally calculated based on the type of goods and their value. These values are noted on the customs documentation provided by the webstore and known by the carrier.

Note: We cannot give an estimate of the customs duties and import taxes that you must pay. This is all calculated by the UK Government and the carrier. The actual duties and taxes cost can always be higher or lower than the estimate you can make yourself.

Can I refuse to pay customs charges?

The United Kingdom is subject to customs charges because your parcel is coming from abroad. You as a customer are responsible for paying these customs fees. However, if you refuse to pay them, you will not able to receive your order and it will be returned to sender.

Where do I pay for the import duties and custom fees?

Home delivery: UPS will charge these costs at your door.

Pick-up point: the pick-up point will charge these costs when picking up the parcel.

These fees are usually paid at the door, whilst your parcel is being delivered by the carrier. This is called a C.O.D (Collect On Delivery) invoice, which states the duties, taxes and fees for the goods that have been imported.

How do I return my article?

Make sure the items you want to return are properly packaged.

  • Put the item(s) you wish to return in the box
  • If you want to return your items you are obliged to fill in a commercial invoice*
  • Please attach one commercial invoice on top of your box and give the other invoice to the UPS drop-off point. This is also necessary if you want to claim any customs fees back you have may have paid for delivery.
  • Bring your package to a drop-off point of your chosen carrier. Please make sure you keep the shipping receipt as proof of return.

  • Please note that we can only accept items which are undamaged and have the original labels attached.

*Commercial invoice example here

*Empty commercial invoice for returning your goods here

Returns Webstore
Jacobus Spijkerdreef 20 – 24
2132PZ Hoofddorp
The Netherlands

How do I get a refund for my paid import duties?

You as a customer are the importer of the goods you have bought, and therefore responsible for claiming the amounts back. No refunds can be claimed at Scotch & Soda or the carrier UPS. Please check how you can claim your paid duties back. Follow this link from the UK government to check on how you might claim your charges back.

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