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  • Payment
Payment
We accept Visa, Mastercard, American Express, Discover, Diners Club, and PayPal.
We accept:
  •  
  •  
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  •  
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If your payment is having any issues, please contact your credit card company or our Customer Service team for further assistance.
Please check all your information again. (Name, card number, expiration date, CVC code, billing address)
If your card is authorized, the payment will be taken immediately and you will receive an e-mail confirming your order has been successful. We will not charge you (afterwards) for any failed payment transactions.
Delivery
You will be notified by e-mail when your order has shipped, including its tracking number. If you have an account, you can login and check "My Orders" for the current status of your order. 
Processing and shipping time takes 2-7 business days. We try our best to send packages within 48 hours, with the exception of weekends and during bank holidays. After your order is shipped you will receive a tracking number by e-mail. Please note during large sales events, there might be a slight delay in processing your order.
Unfortunately we are unable to change a delivery address once the order has been submitted. Please note that we won’t ship your package again if you weren’t able to collect your package.
We currently offer Canada Post Standard.

Shipping method             Rate       Estimated Delivery
Canada Post Standard     Free        2-7 business days after order is processed

*Saturday, Sunday, and holidays are not considered business days for order processing

On occasion, such as large sales events, there may be a slight delay in processing your order. We make every effort to process your order as quickly as we can. Please be advised that Canada Post can be delayed with packages due to weather conditions.
We now offer free standard shipping for all Canadian orders.
Yes, the products are now shipped from Canada.
We no longer charge customs and import fees. Canadian orders will only be charged provincial taxes associated with the shipping address provided.
Returning
If for any reason, you are not satisfied with your online purchase and ordered after 4/4/2018, please submit your online request form by following the instructions on this link: https://www.scotch-soda.com/ca/en/return-request

Returns

If for any reason, you are not satisfied with your online purchase, you may return unused articles with their original tags attached within 30 days of receipt (own expense). Please note that our perfumes can't be returned. For hygienic reasons, final sale on all earrings, underwear, and swimwear. Final sale items cannot be returned or exchanged at any time. Final sale will be indicated on each applicable item. We reserve the right to refuse return of any merchandise that does not meet our return requirements.

Online orders cannot be returned to stores. Store purchases can only be returned at one of our retail stores.

For security reasons, we do not allow hand delivery of returns to our warehouse. Please note, we don’t accept returns of Scotch & Soda items purchased from third-party retailers. Please directly contact the third-party retailer where you made your purchase for information on their return policy.

If you have received a defective item, please contact Customer Service at consumercare@scotch-soda.com with a photo of the defective item.

How to submit your return:
- Select “Request a return here” in your shipping confirmation email or click on this return link https://www.scotch-soda.com/ca/en/return-request/
- If you have an account with us, log into your account on our website and select “Order History”, then select “Request Return” in the Order History page

Next, follow these steps:
- Please select the product(s) you want to return and provide the reason of your return.

Return option 1: Use shipping label inside package
- Your package should contain a return label inside your package. The return label is pre-paid and pre-addressed.  No additional postage is required. A return shipping charge of C$7.95 will be automatically deducted from your refund.  If for some reason, you lost the pre-paid return label, please contact Customer Service at  consumercare@scotch-soda.com.
- Once you confirm your return, you will receive a confirmation by e-mail.
- Please stick the return label provided in your shipped box on top of the shipping label and bring your package to the nearest Canada Post location. Please make sure you keep the shipping receipt as proof.
- Make sure you include the original invoice inside the package. If you misplaced your invoice, please include your name and order number inside the package.

Return option 2: Send it yourself
We highly recommend for our customers to use the pre-paid return label.  However, if you do not wish to use the return label provided, you can send the item back to the following address. Make sure you include the original invoice inside the package. If you misplaced your invoice, please include your name and order number inside the package. We recommend that all returns be sent with a traceable carrier. Keep the return tracking number from the package you are returning to ensure that the package is returned to our warehouse. Please note, Scotch & Soda is not responsible for packages sent with a return label not provided by us and you will be returning the package at your own expense. 

Bergen Logistics
Attn: Scotch & Soda Webstore
3925 Steeles Ave East Unit 3
Brampton, ON L6T 5W5

Once we receive your returned items, all goods will be inspected. Articles must be returned undamaged and the original labels must be attached. Any item in unsuitable condition will be rejected. We will refund the returned goods within 14 days to the account you paid with.

Unfortunately we aren’t able to exchange your return. Once we receive your return in good condition, we will refund the returned articles within 14 working days. If the article you are looking for is still available, you can make a new order in our webstore.
If you have received a defective or faulty item from an online purchase, please contact Customer Service at consumercare@scotch-soda.com with a photo of the defective item within 3 months of the purchase date.

If you purchased an article more than 3 months ago and it is now damaged, unfortunately we are unable to offer you a compensation. If this was a production fault, the damage would have appeared within the 3 months. We would kindly like to remind you that the way the article is worn and washed has a big influence on the fabric.
As soon as we receive your return in our warehouse, we will notify you by e-mail. Please note that it takes a while to process your return. A refund will follow within 14 working days.
A refund is made within 14 days of receiving your return order. The amount can only be refunded back to the original form of payment. Please note, due to the volume of orders and returns during the holidays, your refund can take up to 20 days.
If you have any issues or complaints about an article bought in a Scotch & Soda store, we recommend contacting one of our Scotch & Soda stores about this matter. They will be able to assist you. All our stores are listed in the Store Finder.
Ordering
Just simply add the item(s) into your shopping bag and click checkout or click View shopping bag. The website will walk you through the steps to complete the order.
If you have an account, you can check the status of your order by signing in and looking under your account history.
The confirmation page will appear after payment is submitted. A confirmation email will also be sent to your email address with the order information shortly after. An error message might appear. In this case, please contact Customer Service for further assistance at 1-866-544-1557.
During certain promotional periods, you will be able to enter in the promotional code in “View shopping bag.” Promotional codes are seasonal and only apply if entered during checkout. We do not offer any adjustments.
Unfortunately, we do not offer price adjustments on previous purchases. Once an order has been placed, you accepted the listed price.
Unfortunately, we are unable to make changes, including cancellations, to orders after they have been submitted. We are not responsible for typos made during the checkout process. Please double check all your information before submitting your order.
If an item is out of stock, we will adjust your order and provide a refund for the missing items within 5-7 business days.
Unfortunately, you cannot purchase or redeem gift cards online at this time. Gift cards purchased in stores can only be used in stores.
Unfortunately, if an item is not showing as available to purchase then that item is either not available in Canada or already out of stock.
Sorry, the other country sites cannot ship to customers in Canada.
  • Women
Category:
Tops
  • Tops
  • Bottoms
  • Bikini
  • Shoes

Tops

How to measure?
Size EU UK US Size 1.
Chest
2.
Waist
3.
Hip
XS 34 6 4 EU 34
UK 6
US 4
80 cm31" 64 cm25" 88 cm35"
S 36 8 6 EU 36
UK 8
US 6
85 cm33" 69 cm27" 93 cm37"
M 38 10 8 EU 38
UK 10
US 8
90 cm35" 74 cm29" 98 cm39"
L 40 12 10 EU 40
UK 12
US 10
95 cm37" 79 cm31" 103 cm41"
XL 42 14 12 EU 42
UK 14
US 12
100 cm39" 84 cm33" 108 cm43"

Bottoms

How to measure?
Size EU UK US Size 2.
Waist
3.
Hip
24 / XS 34 6 4 EU 34
UK 6
US 4
61.5 cm24" 85.5 cm34"
25 / XS 34 6 4 EU 34
UK 6
US 4
64 cm25" 88 cm34"
26 / S 36 8 6 EU 34
UK 8
US 6
66.5 cm26" 90.5 cm35"
27 / S 36 8 6 EU 34
UK 8
US 6
69 cm27" 93 cm36"
28 / M 38 10 8 EU 34
UK 10
US 8
71.5 cm28" 95.5 cm37"
29 / M 38 10 8 EU 34
UK 10
US 8
74 cm29" 98 cm38"
30 / L 40 12 10 EU 34
UK 12
US 10
76.5 cm30" 100.5 cm39"
31 / L 40 12 10 EU 34
UK 12
US 10
79 cm31" 103 cm40"
32 / XL 42 14 12 EU 34
UK 14
US 12
81.5 cm32" 105.5 cm41"
XL 42 14 12 EU 34
UK 14
US 12
84 cm32" 108 cm41"
 

Inseam

Length 4.
Inseam
30 76 cm30"
32 81 cm32"
34 86 cm34"

Bikini

How to measure?
Size 1.
Chest
XS 80 cm31"
S 85 cm33"
M 90 cm35"
L 95 cm37"
XL 100 cm39"

Shoes

How to measure?
Size EU UK US Size Foot Length
36 36 3,5 6 EU 36
UK 3,5
US 6
23,5 cm9,3"
37 37 4 6,5 EU 37
UK 4
US 6,5
24,0 cm9,4"
38 38 5 7,5 EU 38
UK 5
US 7,5
24,5 cm9,6"
39 39 6 8,5 EU 34
UK 6
US 8,5
25,0 cm9,8"
40 40 6,5 9 EU 34
UK 6,5
US 9
25,5 cm10,0"
41 41 7 9,5 EU 34
UK 7
US 9,5
26,0 cm10,2"
42 42 7,5 10 EU 34
UK 7,5
US 10
26,5 cm10,4"

How to measure?

1. Chest
Measure around chest at the fullest part. Keep your arms down.

2. Waist
Measure around natural waistline, the narrowest part above the belly button

3. Hip
Measure around the hip at the widest part

4. Inseam
Measure from top of inside leg at crotch to ankle bone

Category:
Tops
  • Tops
  • Bottoms
  • Shorts
  • Shoes

Tops

How to measure?
Size EU UK US Size 1.
Chest
2.
Waist
3.
Hip
S 46 S S EU 46
UK S
US S
92 cm36" 78 cm30,5" 92 cm36"
M 48 M M EU 48
UK M
US M
98 cm38,5" 84 cm33" 98 cm38,5"
L 50 L L EU 50
UK L
US L
104 cm41" 90 cm35,5" 104 cm41"
XL 52 XL XL EU 52
UK XL
US XL
110 cm43" 96 cm38" 110 cm43"
XXL 54 XXL XXL EU 54
UK XXL
US XXL
116 cm45,5" 102 cm40" 116 cm45,5"

Bottoms

How to measure?
Size EU UK US Size 2.
Waist
3.
Hip
28 / S 46 36 36 EU 46
UK 36
US 36
77,5 cm30,5" 91,5 cm36"
29 / S 46 36 36 EU 46
UK 36
US 36
80 cm31,5" 94 cm37"
30 / M 48 38 38 EU 46
UK 38
US 38
82,5 cm32,5" 96,5 cm38"
31 / M 48 38 38 EU 48
UK 38
US 38
85 cm33,5" 99 cm39"
32 / L 50 40 40 EU 50
UK 40
US 40
87,5 cm34,5" 101,5 cm40"
33 / L 50 40 40 EU 50
UK 40
US 40
90 cm35,5" 104 cm41"
34 / XL 52 42 42 EU 52
UK 42
US 42
92,5 cm36,5" 106,5 cm42"
36 / XL 52 42 42 EU 52
UK 42
US 42
97,5 cm38,5" 111,5 cm44"
38 / XXL 54 44 44 EU 54
UK 44
US 44
102,5 cm40,5" 116,5 cm46"
 

Inseam

Length 4.
Inseam
30 77 cm30"
32 82 cm32"
34 87 cm34"
36 92 cm36"

Shorts

How to measure?
Size 2.
Waist
3.
Hip
S 75 cm30" 91 cm36"
M 80 cm32" 96 cm38"
L 84 cm33" 102 cm40"
XL 89 cm35" 107 cm42"
XXL 97 cm38" 115 cm45"

Shoes

How to measure?
Size EU UK US Size Fußlänge
40 40 6,5 7,5 EU 40
UK 6,5
US 7,5
26,0 cm10,2"
41 41 7 8 EU 41
UK 7
US 8
26,5 cm10,4"
42 42 8 9 EU 42
UK 8
US 9
27,0 cm10,6"
43 43 9 10 EU 43
UK 9
US 10
27,5 cm10,8"
44 44 10 11 EU 44
UK 10
US 11
28,0 cm11,0"
45 45 10,5 11,5 EU 45
UK 10,5
US 11,5
28,5 cm11,2"
46 46 11 12 EU 46
UK 11
US 12
29,0 cm11,4"

How to measure?

1. Chest
Measure around chest at the fullest part. Keep your arms down.

2. Waist
Measure around natural waistline, the narrowest part above the belly button

3. Hip
Measure around the hip at the widest part

4. Inseam
Measure from top of inside leg at crotch to ankle bone

Category:
Tops
  • Tops
  • Bottoms

Tops

How to measure?
Size EU UK US Size Body length 1.
Chest
2.
Waist
3.
Hip
4 104 3 - 4 4T EU 98 - 104
UK 3 - 4
US 4T
104 cm41" 56 cm22" 54 cm21" 60 cm24"
6 116 5 - 6 5 EU 116
UK 5 - 6
US 5
116 cm46" 60 cm24" 56 cm22" 64 cm25"
8 128 7 - 8 7 EU 128
UK 7 - 8
US 7
128 cm50" 65 cm26" 58 cm23" 70 cm28"
10 140 9 - 10 9 EU 140
UK 9 - 10
US 10
140 cm55" 71 cm28" 65 cm24" 77 cm30"
12 152 11 - 12 12T EU 152
UK 11 - 12
US 12T
152 cm60" 78 cm31" 66 cm26" 84 cm33"
14 164 13 - 14 14T EU 164
UK 13 - 14
US 14T
164 cm65" 83 cm33" 68 cm27" 88 cm35"
16 176 15 - 16 16T EU 176
UK 15 - 16
US 16T
176 cm69" - 70" 87 cm34" 69 cm27" 92 cm36"

Bottoms

How to measure?
Size EU UK US Size Body length 2.
Waist
3.
Hip
4.
Inside leg
4 104 3 - 4 4T EU 104
UK 3 - 4
US 4T
104 cm41" 54 cm21" 60 cm24" 45 cm18"
5 110 4 - 5 5T/4 EU 110
UK 4 - 5
US 5T/4
110 cm43,5" 54 cm21" 60 cm24" 48 cm19"
6 116 5 - 6 5 EU 116
UK 5 - 6
US 5
116 cm46" 56 cm22" 64 cm25" 52 cm20"
7 122 6 - 7 6 EU 122
UK 6 - 7
US 6
122 cm48" 56 cm22" 64 cm25" 56 cm22"
8 128 7 - 8 7 EU 128
UK 7 - 8
US 7
128 cm50" 58 cm23" 70 cm28" 60 cm24"
9 134 8 - 9 8 EU 134
UK 8 - 9
US 8
134 cm53" 58 cm23" 70 cm28" 63 cm25"
10 140 9 - 10 10 EU 140
UK 9 - 10
US 10
140 cm55" 62 cm24" 77 cm30" 66 cm26"
11 146 10 - 11 12 EU 146
UK 10 - 11
US 12
146 cm57,5" 62 cm24,5" 77 cm30,5" 69 cm27"
12 152 11 - 12 12T EU 152
UK 11 - 12
US 12T
152 cm60" 66 cm26" 84 cm33" 72 cm28"
13 158 12 - 13 13T EU 158
UK 12 - 13
US 13T
158 cm62" 66 cm26" 84 cm33" 75 cm29,5"
14 164 13 - 14 14T EU 164
UK 13 - 14
US 14T
164 cm65" 68 cm27" 88 cm35" 78 cm31"
15 170 14 - 15 15T EU 170
UK 14 - 15
US 15T
170 cm67" 68 cm27" 88 cm34,5" 79 cm31"
16 176 15 - 16 16T EU 176
UK 15 - 16
US 16T
176 cm69" - 70" 69 cm27" 92 cm36" 79 cm31"

How to measure?

1. Chest
Measure around chest at the fullest part. Keep your arms down.

2. Waist
Measure around natural waistline, the narrowest part above the belly button

3. Hip
Measure around the hip at the widest part

4. Inseam
Measure from top of inside leg at crotch to ankle bone

5. Body lengh
Measure from the top of the head down to the floor

Category:
Tops
  • Tops
  • Bottoms

Tops

How to measure?
Size EU UK US Size Body length 1.
Chest
2.
Waist
3.
Hip
4 104 3 - 4 4T EU 104
UK 3 - 4
US 4T
104 cm41" 56 cm22" 54 cm21,5" 60 cm23,5"
6 116 5 - 6 5 EU 116
UK 5 - 6
US 5
116 cm46" 60 cm23,5" 56 cm22" 64 cm25"
8 128 7 - 8 7X EU 128
UK 7 - 8
US 7X
128 cm50,5" 65 cm25,5" 59 cm23" 69 cm27"
10 140 9 - 10 10 EU 140
UK 9 - 10
US 10
140 cm55" 71 cm28" 63 cm25" 74 cm29"
12 152 11 - 12 12T EU 152
UK 11 - 12
US 12T
152 cm60" 77 cm30,5" 67 cm26,5" 79 cm31"
14 164 13 - 14 14T EU 164
UK 13 - 14
US 14T
164 cm64,5" 83 cm32,5" 71 cm28" 84 cm33"
16 176 15 - 16 16T EU 176
UK 15 - 16
US 16T
176 cm69,5" - 70" 89 cm35" 75 cm29,5" 89 cm35"

Bottoms

How to measure?
Size EU UK US Size Body length 2.
Waist
3.
Hip
4.
Inside leg
4 104 3 - 4 4T EU 104
UK 3 - 4
US 4T
104 cm41" 54 cm21,5" 60 cm23,5" 45 cm18"
5 110 4 - 5 5T/4 EU 110
UK 4 - 5
US 5T/4
110 cm43,5" 54 cm21,5" 60 cm23,5" 48 cm19"
6 116 5 - 6 5 EU 116
UK 5 - 6
US 5
116 cm46" 56 cm22" 64 cm25" 52 cm20,5"
7 122 6 - 7 6 EU 122
UK 6 - 7
US 6
122 cm48" 56 cm22" 64 cm25" 56 cm22"
8 128 7 - 8 7X EU 128
UK 7 - 8
US 7X
128 cm50,5" 59 cm23" 69 cm27" 60 cm23,5"
9 134 8 - 9 8 EU 134
UK 8 - 9
US 8
134 cm53" 59 cm23" 69 cm27" 63 cm25"
10 140 9 - 10 10 EU 140
UK 9 - 10
US 10
140 cm55" 63 cm25" 74 cm29" 65 cm25,5"
11 146 10 - 11 10T/12T EU 146
UK 10 - 11
US 10T/12T
146 cm57,5" 63 cm25" 74 cm29" 69 cm27"
12 152 11 - 12 12T EU 152
UK 11 - 12
US 12T
152 cm60" 67 cm26,5" 79 cm31" 71 cm28"
13 158 12 - 13 13T EU 158
UK 12 - 13
US 13T
158 cm62" 67 cm26,5" 79 cm31" 75 cm29,5"
14 164 13 - 14 14T EU 164
UK 13 - 14
US 14T
164 cm64,5" 71 cm28" 84 cm33" 77 cm30,5"
15 170 14 - 15 15T EU 170
UK 14 - 15
US 15T
170 cm67" 71 cm28" 84 cm33" 80 cm31,5"
16 176 15 - 16 16T EU 176
UK 15 - 16
US 16T
176 cm69,5" - 70" 75 cm29,5" 89 cm35" 82 cm32,5"

How to measure?

1. Chest
Measure around chest at the fullest part. Keep your arms down.

2. Waist
Measure around natural waistline, the narrowest part above the belly button

3. Hip
Measure around the hip at the widest part

4. Inseam
Measure from top of inside leg at crotch to ankle bone

5. Body lengh
Measure from the top of the head down to the floor

  • Product
Product
You will find more information about the composition of the fabric on the product detail page. If you have any additional questions, please feel free to contact Customer Service.
Since we have a limited seasonal collection, products may run out of stock during the season. If the colour or size isn’t shown on the product detail page, it is no longer in stock. You can also contact a store near your home and check if they still have the item in stock. Our stores are listed in our Store Finder.
Our webstore is updated constantly by adding new styles of our latest collection. If you are looking for an article of last season, we recommend contacting one of our stores to check if the item you are looking for is still available. Our stores are listed in our Store Finder.
The prices shown in our webstore don’t include sales taxes.
Technical issues
If you can’t pay for your order, there can be several reasons. Feel free to contact Customer Service if you have any further questions or concerns regarding your payment.
Our webstore should be working all the time. However, if you do find an error in our webstore, we would be really happy if you would let us know by contacting Customer Service.
Faulty article
You should inspect Scotch & Soda goods for any damages as soon as you receive them. If you think there is a defect, please let us know right away by contacting Customer Service consumercare@scotch-soda.com explaining what’s wrong and attaching photos to your message. We would be happy to help you. Please note that we must be notified within 7 days if any items received are defective or damaged.
If you have received a defective or faulty item from an online purchase, please contact Customer Service at consumercare@scotch-soda.com with a photo of the defective item within 3 months of the purchase date.

If you purchased an article more than 3 months ago and it is now damaged, unfortunately we are unable to offer you a compensation. If this was a production fault, the damage would have appeared within the 3 months. We would kindly like to remind you that the way the article is worn and washed has a big influence on the fabric.
If you have any issue or complaint about an article bought in a Scotch & Soda store, we recommend to contact one of our Scotch & Soda stores about this matter. All our stores are listed in the Store Finder
Privacy
We are committed to protect your privacy and don’t distribute, sell or rent information you provide us to anyone. For more information you can check our privacy policy 
Contact
Feel free to contact us if you have any questions or concerns. We are always happy to help.
Please send us a message with your question and order number.

You may also call us at 1-866-544-1557 or email us at consumercare@scotch-soda.com
Our operating hours are from Monday to Friday, 8am-4pm ET with the exception of bank holidays.
Collection
You can find articles that are used in the online campaign and look book.
Twice a year we launch our collection that is available in our webstore, our Scotch & Soda Stores and other stores that sell our brand. Please check our Store Finder for a complete overview. Throughout the season different styles of our collection arrive. You may contact Customer Service to check when an article will be available.
Newsletter
You can easily subscribe to our newsletter in the bottom of our website, and be the first to hear about what is happening at Scotch & Soda.
Every week we send our newsletter, with the latest news on our collections, our favourites and what is happening at Scotch & Soda.
If you change your mind, you can unsubscribe at anytime by clicking 'unsubscribe' at the end of the newsletter.

Question not answered?

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