Delivery

Processing and shipping time takes 2-7 business days. We try our best to send packages within 48 hours, with the exception of weekends and during bank holidays. After your order is shipped you will receive a tracking number by e-mail. Please note during large sales events, there might be a slight delay in processing your order.

Shipping update

Momentarily, orders may be delayed due to important health and safety measures in place at our distribution center. The situation is ever evolving, and we will continue to communicate any operational changes to you. Please see Canada Post website for the latest updates.

For current shipping restrictions or delays we suggest to visit your chosen carriers’ site to check the latest updates regarding delivery in your area by clicking the below link:

Canada Post

https://www.canadapost.ca/cpc/en

Many thanks for your understanding in these challenging times. If you still have any questions, visit our contact page, we're always happy to help!

Returns

Holiday return policy

For gifts purchased on www.scotch-soda.com between November 1, 2020 through December 26, 2020, that are unused and with their original tags attached, can be returned for a refund until January 31, 2021. Refunds for all transactions will be issued to the original form of payment. For gifts purchased outside of the time frame, our standard 30 day return policy applies.

Unfortunately, at this time, we are not able to exchange your return. Your refund will be made in the original form of payment. Please note, due to the volume of orders and returns during the holidays, your refund can take up to 20 days.

If for any reason, you are not satisfied with your online purchase, you may return unused articles with their original tags attached within 30 days of receipt (own expense). Please note that our perfumes can't be returned. For hygienic reasons, final sale on all earrings, underwear, and swimwear. Final sale items will be indicated on each applicable item and cannot be returned or exchanged at any time. We reserve the right to refuse return of any merchandise that does not meet our return requirements.

Online orders cannot be returned to stores. Store purchases can only be returned at one of our retail stores.

If you have received a defective item, please contact Customer Service at consumercare@scotch-soda.com with a photo of the defective item.

How to submit your return:
- Select “Request a return here” in your shipping confirmation email or click on this return link https://www.scotch-soda.com/ca/en/return-request/
- If you have an account with us, log into your account on our website and select “Order History”, then select “Request Return” in the Order History page

Next, follow these steps:
- Please select the product(s) you want to return and provide the reason of your return.

Return option 1: Use shipping label inside package
- Your package should contain a return label inside your package. The return label is pre-paid and pre-addressed.  No additional postage is required. A return shipping fee of C$ 7.95 will be deducted from your refund amount for using the return label provided in this package. If for some reason, you lost the pre-paid return label, please contact Customer Service at  consumercare@scotch-soda.com.
- Once you confirm your return, you will receive a confirmation by e-mail.
- Please stick the return label provided in your shipped box on top of the shipping label and bring your package to the nearest Canada Post location. Please make sure you keep the shipping receipt as proof.
- Make sure you include the original invoice inside the package. If you misplaced your invoice, please include your name and order number inside the package.

Return option 2: Send it yourself
We highly recommend for our customers to use the pre-paid return label.  However, if you do not wish to use the return label provided, you can send the item back to the following address. Make sure you include the original invoice inside the package. If you misplaced your invoice, please include your name and order number inside the package. We recommend that all returns be sent with a traceable carrier. Keep the return tracking number from the package you are returning to ensure that the package is returned to our warehouse. Please note, Scotch & Soda is not responsible for packages sent with a return label not provided by us and you will be returning the package at your own expense. 

Bergen Logistics
Attn: Scotch & Soda Webstore
3925 Steeles Ave East Unit 3
Brampton, ON L6T 5W5

Once we receive your returned items, all goods will be inspected. Articles must be returned undamaged and the original labels must be attached. Any item in unsuitable condition will be rejected. We will refund the returned goods within 14 days to the account you paid with.

For security reasons, we do not allow hand delivery of returns to our warehouse. Please note, we don’t accept returns of Scotch & Soda items purchased from third-party retailers. Please directly contact the third-party retailer where you made your purchase for information on their return policy.